BetUS Casino & Sportsbook (www.betus.com.pa) has a 2.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 58% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hello Ely, Thank you for taking the time to leave us a review! We're delighted to hear that your experience was totally satisfactory. We appreciate your support and look forward to providing you with the same great experience in the future.
Complicated and Lengthy withdrawal process. Very difficult to actually get your money. Do not recommend using.
Hello JB, We're sorry to hear that you found the withdrawal process complicated and frustrating. We understand how important it is for withdrawals to be as smooth and straightforward as possible. We'd encourage you to reach out to our Support team if your concerns are still unresolved so we can review your case and assist you further. Thank you for taking the time to share your feedback.
Forget about trying to get your money out of this website they make you jump through 1 million different hoops. Also also be very careful with this website. Brand new debit card used it once on this site and never again don’t even have the card in my wallet it’s at home in a box after my last review of this website lo and behold my card number was stolen and I started getting charges from all over the world. I am still getting attempted charges on the canceled card months later. I cannot prove it was them, but if my card was only used once on this site and never again you do the math they are a scam site that should be shut down, who holds your money hostage. On other sites I have got deposit bonuses. Which I used and was able to withdraw my initial deposit and keep on playing with the wins from the bonus points. However, the site told me you can’t do that when I was trying to withdraw my money. I didn’t use up all my bonus bets either. I tried it a few times had some issues and decided I’m not gonna risk it and I tried to cash out with plenty of bonus money and real money left and when I was trying to close my account, they asked me “you can’t just use the bonus bets and not your own money!” I had to explain that I had money AND almost all my bonus left that their website was too slow. They said ~ We have 100’s of thousands of people betting on the site all at once” like that was a legit excuse for it being slow…if you have all that money upgrade whatever you have to. They were a bunch of complete imbeciles and very rude I eventually had to dispute the charge. This was less than 48 hours after I open my account. The theft and fraud of my debit card occurred shortly after - you do the math. They told me that they needed the card number to cancel the account and refund the money. The charge was also for MORE than my deposit!!!! I recently opened an account on another website and received bonus bets simply for depositing money. As soon as I was up a little bit of money, I was able to withdraw my initial deposit by a click of a button without any issue and have been playing with my winnings ever since this is not possible to do on this website. It was not my original plan but after dealing with this garbage site, I just wanted to make sure I wasn’t going to have to go through something like this all over again. I have sent made multiple deposits with this other site and withdrawals without an issue. Let’s just say they are 365% better than this scam. Fraudulent crappy website.
Hello Michael, thank you for bringing these matters to our attention. We take account security and withdrawal inquiries very seriously. Our platform utilizes advanced encryption to ensure all transaction data is secure, and we do not store or share card information. Withdrawals must follow standard verification and bonus rollover rules.
These guys are the best fast payout great customer service
Hello, thank you so much for your kind words! We're delighted to hear you had a great experience with our website. We truly appreciate your support and look forward to serving you again!
Hello, We're sorry to hear that you feel this way. Providing a fair and positive experience for our customers is very important to us. We'd appreciate the opportunity to learn more about what happened and see if there's anything we can do to help. Please reach out to our Customer Service team directly in the website, so we can review your concerns and work toward a resolution. Thank you for your feedback.
Scammed. They gave me a bonus and did tell me. The bonus is for $100 deposit. Well I made money, lost money, and want to withdraw at $198 and they said I need to roll over about $6500 before I can with draw.. Naah I’m not using that account no more. Every deposit I put in they charge extra fees. Away more than I would with Kalshy or other apps
Hello Jose, We appreciate you sharing your experience and feedback regarding the bonus terms and fees. We understand your frustration with the rollover requirement and additional charges. We are always reviewing our policies to ensure clarity and fairness for our valued users.
We're so glad to hear you enjoyed playing! Your positive feedback means a lot to us. Thank you for your kind words.
THEY WILL NEVER PAY... NO MATTER IF ITS FROM A BONUS OR FROM A STRAIGHT DEPOSIT WITH A CARD OR BY CRYPTO THEY WILL NOT PAY YOU EVER. THE FEW TIMES I WAS ABLE TO WIN AT THEIR BRUTALLY DIFFICULT SLOTS OR DEALER FRIENDLY TABLES I WAS MET WITH A ROAD BLOCK OF REDICULOUS REQUESTS AND WHEN I CLEARED A HERDAL THEY ADDED ANOTHER AND ANOTHER UNTIL THEY FOUND ONE THAT I COULDNT CLEAR AND THEY RODE THAT MF TO THE MOON. THEY GOT ME WITH THE "WE NEED YOU TO SEND US A FRONT AND BACK PICTURES OF THESE SPECIFIC 5 CARDS THAT YOU USED FOR DEPOSITING. I ONLY HAD TO OF THE 5 STILL WITH ME. 2 OF THOSE CARDS WERE EITHER EXPIRED OR WAS REPLACED AFTER A SECURITY NOTIFICATION BY THE BANK. THE LAST ONE THEY ASK FOR I HAD NO CLUE OR RECORDS OF EVER HAVING A CARD ENDING IN THOSE NUMBERS. I ASKED WHY THIS REQUEST? THEY SAID IT WAS TO PREVENT FRAUD AND TO VERIFY MY IDENTITY AND ACCOUNTS SECURITY CHECK. I TOLD THEM THAT THEY DIDNT HAVE TO VERIFY SHIT FORM ME WHEN I MADE DEPOSITS WHICH WOULD MAKE SENSE SO WHY NOW VERIFY CARDS AND ACCOUNTS. PLUS to make it even more suspicous and shady NONE OF THE 5 CARDS WERE THE ONE I USED TO DEPOSIT THE FUNDS THAT I WAS TRYING TO WITHDRAW. WHEN I TOLD THEM I CAN FIND RECORDS OF 1 OF THE CARD TO LATCHED ON TO THIS AS THERE ANCHOR AMD GO TO METHOD OF NOT PAYING ME WITHOUT PROOF OF OWNERSHIP OF THAT 1 CARD ALONG WITH 4 OTHER CARD. I DEPOSITED WITH CRYPTO THINKING THAT IT WOULD MAKE EVERYTHING EASIER AND QUICKER FOR WITHDRAWING BECAUSE THATS WHAT THEY ADVERTISE ON THE SITE "FASTEST BITCOIN WITHDRAWALS" BUT NOOOOO. WENT TO WITHDRAW WITH BITCOIN AND SAME SHIT (ASKING FOR PICS OF THE 5 FUCKEN CARDS). BITCOIN DEPOSIT HAD NOTHING TO DO WITH THIS WITHDRAWAL BUT THEY SAID ITS A COMPANY RULE BS . SO YEAH YOU GUYS THEY WILL NEVER PAY. DONT TRUST THEM OR ANYTHING THEY SAY OR PROMISE. ALL THEY ARE IS A SCAM...
Hello Juan, We’re sorry to hear about your experience and understand how frustrating this situation must feel. For security and regulatory reasons, additional verification steps may sometimes be required before processing withdrawals, and these checks can vary depending on account activity and payment methods used. We understand this can be inconvenient, but they are in place to help protect both customers and the platform. We’d like to review what happened and ensure your case is properly handled. Please reach out to our support team with your account information so we can assist you directly.
Every bet you make on sports ends with the same message - "You Have a Bet", after its completion. Unfortunately, that is NOT true. Some will mysteriously disappear. To counteract that, they recommend you print out EVERY bet you make. Like that's not a hassle. Their system is so weak and fraudulent, YOU are required to monitor it, not them. I made the mistake of trying them years ago and now they frequently send me $25 free bets. I only use those. DO NOT put any money on this site.
Hello Rick, We're sorry to read about your experience and understand why this left you feeling frustrated. We take concerns about bet history and account activity seriously, and this isn't the experience we want our players to have. We'd appreciate the opportunity to review what happened and address your concerns directly. Please reach out to our support team so we can investigate your case and assist you further.
This company has no integrity. They promise free payouts but I have never got one. They take it out of your account and give you free play with à rollover. I can give many exemples. 1 star for this book
Hello Ray, We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating this must feel, and we appreciate you taking the time to share your feedback. We'd like the opportunity to review your concerns and clarify what happened. Please reach out to our support team directly so we can look into your account and work toward a resolution.
Finally CLOSED my account 1220581. Betus has neglected to credit my account for a GLITCH in a REDSPARROW single deck blackjack that costed me $50 There's a open ticket since 06-10-26 and the is progress they say. Spoke to Jeff and Lola they say be patient. They are working on it. Good luck people. KEEP AN EYE ON YOUR BALANCE AS YOU PLAY.
Hello Andy, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be when an issue remains unresolved. Our team is committed to investigating concerns thoroughly to ensure they are handled accurately, and we'll continue working toward a resolution through the appropriate support channels. We value your feedback and hope to have the opportunity to restore your confidence in our service.
Biggest pc of shit company. They gave me 60 dollar free play which I turned into over 900 and the wouldn't pay me. Said I can only cash out 125. Do not waste your time with this crap company. I even spoke with someone and he said yes ypu went through the amount I needed to play and said they would send me a check only to get a email 2 days later saying nope ypu only get 125.amd it. Osts 50 to send me a check. F them and that pc of crap betting site. Do not waste your time.
Hello Eric, We are truly sorry for the frustration regarding your winnings.Please note that complimentary Free Play bonuses are subject to specific Terms and Conditions, including maximum cashout limits and standard processing fees. We apologize for any miscommunication and invite you to please feel free to reach us back so we can review your account.
Hello Devin, We are truly sorry to hear that you feel this way about your experience with us. Your satisfaction is our top priority, and we want to do everything we can to turn this around. Please feel free to reach us back with your account details so we can investigate what happened and help you resolve this issue immediately.
Betus casino has gotta be one of the worst casinos I've ever tried. They show NO LOVE . Period. When it comes to luck you better be lucky because they literally rob u left and right. How convenient for it to freeze up after you place a large bet and then once it unfreezes it wants you to bet more when u didn't even get to see what happened with the last one they peeled you for. That happened numerous times but when it's all said and done I am so glad there are many other online casino options so I never have to get tricked, stolen from and just disrespected again. Don't trust it.
Hello Christopher, thank you for sharing your experience. We’re sorry to hear that you left feeling frustrated and disappointed. We understand how concerning it can be to experience interruptions during gameplay, particularly when wagers are involved. Providing a reliable and fair gaming experience is extremely important to us, and we take reports of technical issues seriously. We would welcome the opportunity to review the situations you described and investigate any concerns regarding gameplay or account activity. Please reach out to our support team directly with your account details so we can look into this further and address your concerns. We appreciate your feedback and the opportunity to improve.
Worst bonuses ever got a free chip but was canceled by payout days before. With deposit in-between.
Hello Anthony, We’re sorry to hear that your experience with the bonus did not meet your expectations. We understand how frustrating this can feel, especially when you’ve made a deposit and are expecting consistency in how promotions apply. Bonus offers are subject to specific terms and conditions, which can sometimes affect eligibility and timing, but we regret that this came across as unclear or disappointing in your case. We’d appreciate the chance to review what happened with your account and provide clarification. Please contact our support team directly so we can assist you further.
Hello Jr, We're sorry to hear that your withdrawal experience did not meet your expectations. We understand how important a smooth and timely payout process is for our customers. While withdrawals may sometimes require additional verification or review steps, these measures are in place to help ensure the security of all accounts and transactions. If you have any outstanding concerns, please reach out to our support team and we'll be happy to assist further.
I've played with them for years now and cashed out towards the end of last year like $1,200 and I've played every couple weeks since then and if not won a freaking dime it's rigged it's not set up for us All they are worried about is getting your money. 6 months straight without a win how do you do that? They told me once that since I cashed out the 1200 that they had to get their money back before I would be eligible to cash out again and I still have the messages. Stay away from this site keep your money
Hello Joshua, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustration and understand how disappointing a long period without a win can feel, especially after previously enjoying success on our platform. We want to assure you that game outcomes are determined by certified random systems and are not influenced by previous wins, withdrawals, or account activity. We would also like to clarify any concerns regarding the information you were given, as this does not reflect our policies. We take your comments seriously and would appreciate the opportunity to review your experience in more detail. Please contact our support team directly so we can investigate the matter and address any concerns you may have.
THEY SAY I HAD NO MONEY IN MY ACCT IN 2022. WELL IN 2022 THEY GAVE ME A 20 DOLLAR BONUS. I BUILD THAT 20 DOLLARS BONUS INTO 1,006 AND WHEN I WENT TO WITHDRAW IT IN 2026 THEY SAID I COULD ONLY HAVE 100 DOLLARS OF IT. THEY SAID THEY TOLD ME THAT IN THE BEGINNING B.S !!THIS SITE SEEMS TO HAVE A PROBLEM GIVING FOLKS BACK THERE WINNINGS COME WITHDRAW TIME !!!! BEWARE !!!!!
Hello Ron, We understand your disappointment and appreciate you sharing your concerns. Promotional bonuses are provided subject to specific terms and conditions, including maximum cashout limits, which are disclosed when the bonus is credited to an account. We recognize that these terms can be frustrating when a bonus balance grows into a larger amount. If you have any questions regarding how your withdrawal was processed, please contact our support team, and we'll be happy to review the details with you.
Really fast and quick customer service with constant explanations on rules and regulations. In addition, bets are always graded instantly, and withdrawals and deposits are seamless.
Hello Alejandro, Thank you for your kind words! We're delighted to hear that you've had a positive experience with our customer service, fast bet grading, and smooth deposit and withdrawal processes. We appreciate your support and look forward to continuing to provide you with the service you expect.
Have a great selection. Customer service always there if you need them. Fair honest and pay with out hassle in a timely reasonable fashion. 🙄
Hello Edward, Thank you for your kind words! We’re thrilled to hear you had a smooth experience and found our customer service helpful. We really appreciate your support and look forward to continuing to provide you with an enjoyable gaming experience!
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