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Events & Entertainment

BetUS Casino & Sportsbook

62 reviews

2.262 reviews
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About BetUS Casino & Sportsbook

Data updated
Website
www.betus.com.pa
Category
Events & Entertainment
Location
United States · Panama City
Status
Unclaimed
Last 12 months
62 reviews
Replies to negative
100% (42/42)
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Is BetUS Casino & Sportsbook legit?

BetUS Casino & Sportsbook (www.betus.com.pa) has a 2.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 58% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

J
John Doe · 7 reviews · Experienced 2026-08-02 ·

BETUS WILL THANK YOU WHEN THEY STEAL YOUR MONEY...AND THAT IS A FACT ABOUT BETUS.

I WANT EVERYBODY TO SEE HOW SHAMELESS BETUS IS HOW THEY BLATENLY IGNORE A CUSTOMER TELLING THEM "HEY YOU STOLE MY MONEY THATS NOT RITE" I WANT EVERYONE TO SEE HOW BETUS HANDLES SITUATIONS LIKE THIS I WANT EVERYONE TO TAKE NOTICE OF WHAT BETUS IS LITERALLY DOING HERE WITHOUT A CARE IN THE WORLD THEY HAVE LITERALLY KEPT MY MONEY FROM ME FOR NO REASON WHATSOEVER EVERYONE NEEDS TO PAY ATTENTION TO THIS SERIOUSLY.. THEY HAVE BEEN SHOWN LITERALLY PROOF OF THEM FACTUALLY STEALING OVER $1000 AND WHAT HAVE THEY DONE THIS WHOLE TIME? JUST IGNORE IGNORE IGNORE.. IT WILL GO AWAY...THEY HAVE LITERALLY STOLEN MY MONEY AND HOW HAVE THEY REPLIED? WITH NONSENSE POST THANKING ME FOR SHOWING THEM PROOF OF THEM STEALING MY MONEY THEY THANK ME THEY LITERALLY REPLY IN THE MOST INSULTING DISMISSIVE WAY POSSIBLE.. BY THANKING ME... NOBODY ELSE FINDS THIS OFFENSIVE? ITS RITE HERE CLEAR AS DAY WHAT THEY HAVE DONE AND NOTHING HAPPENS..THEY THANK ME FOR TELLING THEM "HEY YOU LITERALLY STOLE MY MONEY THATS NOT RITE CAN YOU PLEASE GIVE ME MY MONEY" AND WHAT DOES BETUS DO? THEY PUBLICLY THANK ME FOR THE DETAILS.. THATS WHAT THEY DO AFTER THEY STEAL YOUR MONEY AND YOU COMPLAIN ABOUT IT THEY THANK FOR SHARING THE DETAILS OF HOW AND WHEN THEY STOLE YOUR MONEY... BETUS LITERALLY WILL THANK YOU FOR EXPRESSING HOW ANGRY YOUR FEELING BECAUSE THEY STOLE YOUR MONEY...HOW DOES NOONE FIND THIS BEYOND OFFENSIVE? BETUS WILL TAKE YOUR MONEY AND WHEN YOU SHOW THE WORLD THAT THEY DID IN FACT LITERALLY STEAL YOUR MONEY AND TRY TO DO SOMETHING ABOUT IT WHAT WILL BETUS DO? THEY WILL LITERALLY THANK FOR SHARING HOW ANGY AND DISGUSTING YOU FEEL BY BEING TAKEN ADVANTAGE OF BY THEM BETUS WILL ACKNOWLEDGE WHAT THEY DID AND THATS IT...YOUL GET S THANK YOU SND NOTHING MORE I WANT THE WORLD TO SEE HOW BETUS HANDLES THINGS WHEN THEY STEAL YOUR MONEY..THEY WILL THANK YOU FOR MAKING THEM AWARE OF THE FACT THAT THEY STOLE YOUR MONEY AND THEN THEY WILL THANK AND NOTHING MORE.. THATS BETUS.

Reply from BetUS Casino & Sportsbook2026-08-04

Hello Jhon, Thank you for taking the time to provide us with your feedback.

G
George · 3 reviews · Experienced 2026-08-04 ·

Great slot selection. Live tables . Sports book is awesome. And staff ive had nothing but top line from them . Thank you

Got great selection games their sports betting is good. And the staff are always friendly and helpful. Ive had nothing but good times , won some money , great staff . Thank all of you . Ill give you more t h an 5 stars

Reply from BetUS Casino & Sportsbook2026-08-04

Hello George, We are so happy to hear you've had such great experiences with our game selection, sports betting, and especially our friendly and helpful staff! We truly appreciate your kind words and are thrilled you've had good times and won some money. Thank you for your wonderful feedback.

B
Brandon Brazeau · 3 reviews · Experienced 2026-07-23 ·

The tellers aren't trained they've…

The tellers aren't trained they've costed me thousands...I bet horses and the supervisor told me any teller can take the bet...but when I call to bet the teller says hold i need to tranfer u to horses ....half the time I get 2 people and no one knows how to put bet in....how you run a business like that.I complain and sometimes they'll offer me a 100 dollar free play....that's shit considering I play 500 dollars a race.and my account specialist says he's gonna review the calls....management does nothing to solve the problem it's bullshit....I'm a black costumer....so that's how they take care of there best costumers....complete bullshit

Reply from BetUS Casino & Sportsbook2026-07-30

Hello Brandon, We appreciate you taking the time to share your detailed feedback regarding your recent experiences. Please be assured that we are actively reviewing our internal procedures and staff training to prevent such situations from recurring. Your insights are invaluable as we work to improve our service for all our valued customers.

D
De · 3 reviews · Experienced 2026-07-30 ·

I am currently working with an attorney…

I am currently working with an attorney to pursue a potential class action lawsuit against this company. Over the course of my experience, I have documented numerous instances that I believe demonstrate unfair practices, particularly regarding bonuses and rollover requirements. I have preserved more than 200 screenshots of gameplay, customer support chats, and email correspondence to support my claims. The attorney is currently preparing the final complaint. Based on my personal experience, I would strongly encourage others to exercise caution before using this company. In my opinion, platforms such as DraftKings, FanDuel, and BetMGM have been significantly more transparent and reliable.

Reply from BetUS Casino & Sportsbook2026-07-30

Hello De, We're sorry to hear about your experience and understand how frustrating this has been, especially after being a loyal customer. We never want anyone to feel disappointed or feel that their concerns weren't taken seriously. Customer experience is our top priority, and we'd appreciate the opportunity to follow up on your account history and assist you further.

C
Cedric Moultrie · 4 reviews · Experienced 2026-07-30 ·

I love this app

Reply from BetUS Casino & Sportsbook2026-07-30

Hello Cedric, We're so happy to hear you love our app! We truly appreciate your wonderful feedback and support.

Y
Yousif · 1 review · Experienced 2026-07-29 ·

the worst experience of my life don’t…

the worst experience of my life don’t gamble you will lose anyway they will refuse your payouts they will give you the dumbest response ever their support is rude

Reply from BetUS Casino & Sportsbook2026-07-30

Hello Yousif, We are truly sorry to hear about your frustrating experience. We understand your concerns regarding payouts and support interactions, and we are actively reviewing your feedback to improve our services.

P
Patrick Connelly · 1 review · Experienced 2026-07-28 ·

Betus.com is the number one sports…

Betus.com is the number one sports betting site in the nation! My account manager Toby Cruz is not only the best account manager but is considered a genuine great friend along the way! Lots of extra perks are accessible 24/7 to give you multiple options with out depositing money everytime! I highly recommend this site to inspired sports betters for absolute one on one and complete satisfaction! Entire staff are friendly and are experts regarding any questions or issues!100% satisfactory! Give it a try you will be completely satisfied! sincerely...patrick.....(lb)

Reply from BetUS Casino & Sportsbook2026-07-28

Hello Patrick! Thank you so much for your amazing review, Patrick! We're thrilled to hear that you've had such a positive experience with our team, especially Toby. We'll be sure to share your kind words with him—they'll mean a lot. We truly appreciate your loyalty and recommendation, and we're committed to continuing to provide the level of service and support you expect. Thanks again for being part of the BetUS community, and we look forward to being here for you for many more exciting games to come!

J
Jennifer Lee · 5 reviews · Experienced 2026-07-24 ·

I will be deleting my account again and…

I will be deleting my account again and going back to bovado. betus inbox me saying I get free spins then I called to check on it they said creating a ticket. 3 hours later they said can’t give to me cus my payouts but yet they give me $25 $50 and black jack bonus so how come now it’s problem I just was trying to get my free spins like said not my fault yall employees said that. Second I spend hundreds a week and yall can give me certain bonuses but not 30 free spins not like I was gonna win anyways cus it’s rigged but being loyal customer for over 8 years I left and came back and when I call customer service yall say I have to deposit more than 2 gs to get a funky 30 spins it’s principle and this is why I will never return because no way you guys pick and choose what I’m eligible and I know darn well I haven’t gotten a payout in 3 months and amount money I put on every day since then and fact yall had attitude cus I was calling to check after long night at work for fourth time and I had to hear from a so called supervisor tht was cancelled and no inbox and I checked inbox and it stil shows claim free spins so which is it and yall treated me like nothing I will never return

Reply from BetUS Casino & Sportsbook2026-07-28

Hello Jennifer, We're sorry to hear about your experience and understand how frustrating this has been, especially after being a loyal customer. We never want anyone to feel disappointed or feel that their concerns weren't taken seriously. We appreciate you taking the time to share your feedback, and we'd like the opportunity to assist you further. Please reach out to us through our website, and our team will be happy to look into this for you. We appreciate your feedback and hope to have the chance to improve your experience.

R
Reese · 3 reviews · Experienced 2026-07-26 ·

The worse site I have ever spent money…

The worse site I have ever spent money on I deposit 50 and got 150 plus 25 free play and didnt win anything so they comped me 67.59. And I made it thri that playthrough od times 40 and they they told me I had to play whatever my made money was times 40. So 872. Times 40 and I played and played all day and never made it but they wouldnt give me my play history so I count see my progress. They said not allowed. Warning all dont wqst your money or time. Big mistake.

Reply from BetUS Casino & Sportsbook2026-07-27

Hello Reese, We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when promotion terms or wagering requirements feel unclear. You can always request a rollover update over the website, still, we'd be happy to look into your concerns and clarify everything with you directly. Please reach out to us on our website, and we'll do our best to assist you.

e
erick arias · 2 reviews · Experienced 2026-07-25 ·

Stay away from this website

Stay away from this website ! TOTAL SCAM !!!!! Scammed me and won’t let me cash out. They want me to keep bettting and adding more money and at the end I will only be able to cash out $150 after winning over thousands. I contacted customer service and they are all useless.

Reply from BetUS Casino & Sportsbook2026-07-27

Hello Erick We're sorry to hear that your experience left you feeling this way. We take all feedback seriously and are committed to providing a fair and enjoyable experience for our players. We'd appreciate the opportunity to learn more about your concerns, so please reach out to our support team and we'll do our best to assist you.

O
Olivia Robinson · 1 review · Experienced 2026-01-27 ·

Love the sports betting the casino not…

Love the sports betting the casino not so much. But customer service was very nice and polite when I had to call!

Reply from BetUS Casino & Sportsbook2026-07-28

Hello Olivia, Thank you for taking the time to provide us with your feedback.

H
Han Nguyen · 1 review · Experienced 2026-07-27 ·

Very good game and anything is good

Reply from BetUS Casino & Sportsbook2026-07-27

Hello Han, Thank you for your kind words! We're thrilled to hear you're enjoying the games and having a great experience. We truly appreciate your support and look forward to bringing you even more fun. Thanks for being part of our community!

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Richard · 1 review · Experienced 2026-07-21 ·

Be careful of this Casino

Casino has now won 23 straight hands of Blackjack! When you complain, they tell you that their system is monitored. For fair play, that is a lie. This casino will win every single time, especially if you just recently had a cash out. I won a pretty good amount on sports and I just cashed out.So when they reply to this and say I recently had a cash out.Yes, I did.But that is from my sports play. If you guys like a shady casino that always wins.Then, this is the place to play.Be very careful playing at this casino.They get on a hot streak, and they haven't lost since I swear.This is the most ridiculous casino I have used ever. They give you a two hundred and fifty dollar bonus chip.Sometimes that's cool.But you gotta roll it over thirty times twice before you can get it. They will sometimes let you roll it over one time. But you have to do it again. So, for instance, if you roll it over and you are at $300, you have to roll that over 30 times now, here's the fun part. They will let you win a little bit, but all of a sudden, they will. Non-stop win just like right now. I got it up to $2000. I still have to roll it over. But they just non-stop one. They want 210, I'm sorry, 23 straight hands of blackjack and cleaned me out and then they have no excuse or no answer for you. The casino is very shady. I suggest you only use this. A site for sports betting only do not use the casino unless you want to lose and give them money all the time

Reply from BetUS Casino & Sportsbook2026-07-23

Hello Richard, We appreciate you taking the time to share your detailed feedback regarding your recent casino experience, particularly with Blackjack and the bonus chip rollover requirements. We understand your frustration when outcomes don't align with expectations, especially after a significant win on sports betting. We want to assure you that we take all feedback seriously and are committed to maintaining a fair and transparent gaming environment. We continuously monitor our systems to ensure integrity and address any concerns that arise.

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John Leis · 4 reviews · Experienced 2026-05-01 ·

Highly recommend!

Very fun game payout is very fast! Top 3 online casino!

Reply from BetUS Casino & Sportsbook2026-07-20

John, We're so glad you're enjoying the game and appreciate your kind words about our fast payouts! Thank you for your positive feedback.

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Aleš Tondl · 1 review · Experienced 2026-07-18 ·

all time refunding

I care a lot about the odds. They are not special compared to other books. Once they write a "better" odds compared to others, they will refund you the bets claiming they have made a mistake. Take responsibility for your mistakes as most of the other books. There is no reason to do a "business" with you from this perspective

Reply from BetUS Casino & Sportsbook2026-07-19

Hello Aleš, We're sorry to hear that your experience left you feeling this way. We understand how frustrating it can be when a bet is refunded, and we appreciate you taking the time to share your feedback. We'd encourage you to contact us through our website so we can review your case and provide a detailed explanation. We're always happy to take a closer look and address any concerns you may have. Thank you for your feedback.

m
matthew schmidt · 1 review · Experienced 2026-07-13 ·

Do not use BetUS they will take your…

Do not use BetUS they will take your money I started with a small deposit it’s been over 48 hours since they accepted the transfer saying they never got anything I sent a screenshot showing the transfer and that’s its status was accepted and they just asked for more screenshots indicating it had been accepted what a joke DO NOT USE THIS SITE

Reply from BetUS Casino & Sportsbook2026-07-16

Hello Matthew, We are sorry to hear about the difficulties you experienced with your recent deposit. We understand your frustration when transfers do not process as expected. We are actively looking into this issue to ensure it is resolved immediately and to prevent future occurrences.

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Ronald Hamilton · 2 reviews · Experienced 2026-07-11 ·

Absolutely the worst company ever

Absolutely the worst company ever. They don't pay off. They actually took deposits and didn't credit my account and would not give me my money back. They are sheisty and very very sketchy. Stay away at all cost. They are the worst. They stole $200 from me

Reply from BetUS Casino & Sportsbook2026-07-16

Hello, We are truly sorry to hear about your frustrating experience and the issues you've encountered with your deposits and account credits. We understand how upsetting it must be to feel that your money was not handled correctly. We take all concerns about deposits and account integrity very seriously and are committed to fair and transparent practices. We want to investigate your specific $200 transaction immediately to ensure this is corrected.

L
Levy Valenzuela · 1 review · Experienced 2026-07-14 ·

Takes 72hrs to withdraw from time of…

Takes 72hrs to withdraw from time of deposit and the bonus they give you you gave to rollover it 50 times. Casino games decent but horrible experience.

Reply from BetUS Casino & Sportsbook2026-07-14

Hello Levy, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating withdrawal wait times and bonus wagering requirements can feel. We truly appreciate your feedback, as it helps us improve. If there's anything we can do to assist or clarify your experience, please don't hesitate to reach out to our support team—we'd be happy to help.

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Sambo Han · 1 review · Experienced 2026-07-11 ·

I bet yesterday that Argentina was…

I bet yesterday that Argentina was going to win. They totally screwed me over saying that game went to over time and that they can’t honor my win. What kind of scam are they pulling here??!

Reply from BetUS Casino & Sportsbook2026-07-13

Hello Sambo, We appreciate you sharing your concerns regarding the recent bet. We understand your frustration when a game's outcome doesn't align with expectations. We are reviewing the specific terms related to overtime in such scenarios to ensure clarity for all our users.

J
Javier G · 3 reviews · Experienced 2026-07-11 ·

The asked for my login password

1) when trying to use the "bonus deposit" you have to call in and they ask for your actual account password. 2) with soccer, the betting is only for full time. Overtime isn't considered. So I pick Argentina to win, and they are tired at end of regulation, I lose even if the won in overtime. I know most betting apps are doing the same... Just beware

Reply from BetUS Casino & Sportsbook2026-07-12

Hello Javier, Thank you for taking the time to share your feedback. We understand your concerns regarding account security and betting rules, and we appreciate you bringing these points to our attention. Protecting our customers’ information is very important to us, and we encourage customers to always follow secure account practices. We’d be happy to review your experience further and provide clarification on any questions you may have. Please feel free to reach out to our support team directly so we can assist you. Thank you again for your feedback.