Booking.com (www.booking.com) has a 1.1 out of 5 rating on OK.one, based on 246 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 96% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
My girlfriend booked a room in Antwerp check in aug 8th. Today, booking.com mentioned that they had an overbooking despite confirmed reservation. Ohbyeah, they offered an alternative that was more expensive and didn't evrn bother to mention if it was incl/excl breakfast like the original one. So d9n't bet too much on these guys...
Sometimes good , sometimes middle , 3stars
There is no number to call when you have concerns. When you chat with the bot, the conversation keeps ending without solution .. i am trying to change my flight date and it has been impossible to get support. I have never been this stressed out in my entire life. never using them again
Terrible, live agents do not help I tried everything and called over 15 times, either some just hang up, say they fixed it but lie or not understand what I’m saying.
Three things to know before you book with them: #1. You are NOT booking with the hotel, apartment, taxi, boat, etc.; you are booking with Booking.com, and therefore you have NO power if you have an issue, need to change anything, or need to communicate. Therefore, you are alone on a desert island without water, and nobody will come to save you. How do you spell frustration ten times over and over? Booking.com is like talking to a wall. You may get upset and rightfully so, but you will not be heard. Why? Read on. #2 You are a second-class citizen with your reservation. You show up and think your reservation is confirmed, but, in the words of MANY owners of various properties, drivers, car rental firms, and everyone, you should have just called them directly and booked. Because they HAVE to do business with Booking.com to stay afloat, they all hate doing business with them. I was told that if you do not do business with them, you will go out of business. The property does get business but has to give up a chunk in the form of commissions. Surely, they like your money, but by association, you are not their customer; you are Booking.com's, and they deal with you as a nice person who should know better. You have no power at the front desk because... you booked via a third party. Get it? #3. If you have a cancellation or change of schedule and are still within the grace period ot make such a change, it is NOT Booking.com who will do this. Even if you booked using their service. It is 100% up to the property or whatever you booked to agree to make this change. They do not have to. They can take days, weeks, or longer to decide. Leaving you hanging and responsible for what you agreed to pay. You are still on the hook with the agreed-upon booking price. If you want Booking.com to intercede on your behalf, you will not be happy. They have bots and A.I., not humans, replying. You will not speak to a human unless you are willing to wait on hold, and even then you can be disconnected. The humans are not easy to understand. That is because this company outsources its customer service people, if you can ever talk to anyone, to places where English is not the language that is spoken, or if it is, these people have no power. If you want to speak to a supervisor, forget it. You get the point? There is none. Beware of the come-on lower price and the color photos to make you book with them. But be smart and recognize that this is a reseller, who could not, even if they wanted to, do anything for you other than book a place or a thing. So how do I know this is true? Because you don't know me. I am a third-tier Genius customer who gets a percentage discount when offered, which is not very often, having booked over 80 times and having had it. Read again: I have had it with this company! I tried to leave a truthful, accurate review so you won't have to deal with this incompetent and, frankly, unethical firm. I have lost money, time, and energy, and have paid for places that looked good but were not. When I tried to get Booking.com involved, they did what they always have done: disappeared and sometimes disconnected. I wish you well. Book directly and ask the entity to give you a good rate, good terms, and forget this reseller existed. I have.
Why is there not a -5? This ghost company triple charged me for lodging. I cannot even message them without a 4-digit pin for their confirmation number, which they did not send. They have no live customer service and no way to message them!!! DO NOT USE BOOKING.COM!!!
Booking.com site prints in boldface type that you needn't prepay for your hotel stay, you can pay at the property. But what they hide in the fineprint is the cancelation fee. Avoid this online travel site.
Once they have your money they are no help. It takes an act of god to get a human and when you do they can’t do much. I have to do their job for them and contact the hotel. If the hotel does not respond I do not get the refund. I will just do it all myself from now on. Just don’t use them
Horrible. They booked hotel for wrong date and it is impossible to contact an agent to change it. Total rip off!!!
Terrible service and booking failed but wasn't told. Now the flight price has increased by 40% and after 5 attempts and talking to AI bots, I finally found a phone number to speak to a real human who then also couldn't help. They said over the phone that they cannot guarantee flight prices. I'm very tempted to delete my account and just book directly with airlines and hotels. The whole genius levels is a scam as you can find the price, the same on other websites.
Two flights got canceled without any reason.
The initial pricing is good, but the support is useless. I caught a date error within two hours of booking and called support. After a 30-minute hold, Booking.com blamed the hotel, and the hotel blamed Booking.com. Neither side would help adjust the reservation, leaving me out of luck for a simple mistake reported almost immediately. If you need any flexibility or customer service, book directly with the hotel instead.
There is no phone number to call if you have booked a flight and want to know anything. There automated phone number which is answered by the worst AI refuses to help if you say it relates to a flight booking. I've tried contacted them several times, and no-one will return my calls, emails, etc. Will never use them again.
I would like to give no star if possible, and close this company down, it is ymthe first time I’ve checked the reviews. I had a bad experience at one of the hotels booked through Booking.com, amd since 29 July I didn’t get any reply from booking.
Avoid Booking.com at all costs. My flight reservation experience was a complete nightmare from start to finish. The booking process was confusing, customer support was unhelpful, and resolving issues was extremely difficult. I felt misled and would never use this service again. Based on my experience, I cannot recommend Booking.com to anyone.
I am extremely disappointed with Booking.com's customer service handling (Case #763133549). I arrived at the rental counter on time, but the vehicle was denied due to a profile name mismatch. I spent over two hours at the counter trying to reach customer support, but there was NO live chat or online cancellation option, and the telephone support provided NO multilingual assistance as advertised. Because I was left stranded with a language barrier, I had no choice but to immediately make a SECOND reservation (Booking #5053303188985812) on Booking.com to get a car, and sent a detailed cancellation request email as soon as I reached my hotel on the same day. Despite paying Booking.com TWICE for the exact same trip, customer support refuses to issue a refund for the first booking, claiming it was canceled after the pick-up time—completely ignoring that the delay was directly caused by their own lack of accessible support at the counter. I request a senior manager to review this case and issue a full refund for Booking #763133549.
I attempted to book flights (Budapest to Brisbane) via Booking.com / Gotogate. The payment of 826,298.10 HUF was blocked/charged, but the booking failed. My account clearly displays the status as "Cancelled", yet customer support kept giving contradictory information, claiming it was still pending with the airline. It took immense effort to get the chat agent to acknowledge this contradiction and escalate the issue to a supervisor. Holding this amount of money hostage due to system integration errors is completely unacceptable. I demand an immediate unblocking/full refund of my funds!
I have written lots of emails to booking.com, but every time I have got responses asking the same question even after I gave all the information. The Service from booking.com is very disrespectful and does not carry about their customers.
Shockingly bad Customer Service experience! You contact them by email and they ask you to provide written evidence from the hotel of refund agreement. Even when you have this, their email service doesn't allow you to send it to them. Their whole system is designed to frustrate you. Who builds a business with this level of service?
Lacked information, and the customer service was incompetent and of no help. I will never use them again.
246 reviews matching