Borderlinx

Since the break up with DHL

Since the break up with DHL, I was told that consolidation of packages is no longer possible. On May 14th Borderlinx proceeded to charge me DHL-like fees for sending 4 small packages separately. According to the Asendia site, the packages may have finally left US soil on May 23. Even traditional mail is faster than that!. I am not surprised DHL does not want to be associated with this bunch of crooks, and I wouldn't be surprised if they start closing their other locations. People watch out! These guys have no idea what Customer Service is about!

If Satan was handing out grades for jerkiness, these guys would get the top mark

This has been my worst experience with a company ever. - they are overpriced (tried to get me to pay USD 150 to send a $30 package to my place) - their customer service is terrible (I've spent hours waiting to talk to them to sort out my problems which they completely failed at) - they've been trying to charge me since I closed my account because I left my stupidly overpriced package there even though they said they'd take care of it Just... Steer clear. Don't waste the effort.

UNPROFESSIONAL ... UNRELIABLE .... AVOID AT ALL COST

Released my shipment on May 9th and paid for DHL Express and my shipment has yet to leave their warehouse. Worse I can no longer track it in my Shipment History. 5 days now wasting my time with Live Chat Attendants that have no clue what is going on, and emails that go unanswered. From reading the below I can see that there are 10’s if not 100’s of other customers with the same predicament. UNPROFESSIONAL ... UNRELIABLE ... AVOID AT ALL COST

Awful unreliable and irresponsible.

Awful unreliable and irresponsible. All the reviews below mine are basically what happened to me. I'm sick and tired or repeating what happened to every customer service person I have encountered during this period and really don't want to repeat everything. Exhausted and scammed by borderlinx. They are terrible and I hope they go bankrupt

Group legal action - AVOID at all costs!

As per the review below, I am unable to ship my items due to Borderlinx not offering a shipping option to the UK. They are also not responding to emails nor offering any way to retrieve items stuck in the US warehouse. What they are doing is tantamount to theft and is most certainly a breach of their responsibility to their customers. If this is affecting you please post a review on here - I believe we may need to bring a group legal action against the company for losses incurred.

Unacceptable "Alternative Solution" for US Hub Issue

I am located in Singapore and have used Borderlinx several times in the past and was generally satisfied with the level of service and speed of delivery, despite the slightly higher cost compared to VPost and ComGateway. However, the recent issue with DHL destroyed my confidence in them. I have two small value items (total about 20+ USD) which are now stuck in the US hub and all attempts to release the shipments using the "alternative economy/budget" option failed because the system kept returning "unknown technical error". The only one successful attempt was also cancelled by them. Speaking with the customer service officer also did not resolve the issue as he/she could not offer a satisfactory explanation but just kept throwing copied text from FAQ section. The last alternative of shipping to another US address will cost me 50 USD, which is almost twice the items' total value. This is ridiculous for an issue which they failed to resolve and is now forcing the customers to wait for a miracle (while being charged storage fee) or pay for the handling fee (20 USD) + return shipping fee (15 USD each) for every single shipment stuck at their hub. I will rather buy the items again and have them shipped by a different forwarder. I seriously doubt DHL will back out from a legal contract for no valid reason. It is very likely that Borderlinx caused them enough problems to force a discontinuation of service as penalty. So just be cautious that if this can happen once, it may happen again with Borderlinx's hubs in other countries.

Out of control

They are now having an issue with their USA HUB who decided to terminate their contract. They have to send out all the parcels stored in the hub within 20th of May but it seems that the situation is completely out of their control. They received my stuff on 11/05 and till now they have not been able to tell me when they will be able to ship it. It is now clear that if they will not be able to ship within 20th of May it will be their fault but it is not even clear if they are going to reimburse the amount of the goods. Never experienced such poor service.

Great

Great! Shipping was fast and without any complications. It was a bit expensive, but that's understandable for the service they provide. I totally recommend it!

Poor service,

Poor service, They sent me an email notification about the USA problem just 4 days before colsing deals with USA branch. Now l bought 4 items and it seems that l will lose more than 300$ the price of my items. Now l’m trying to contact sellers to change a shipment address with the new shipment company or even to cancel some orders. I’m so upset. And really it is an awful experience. I don’t recommend dealing with this company.

Very fast and easy Shipping and a great Service

Very fast and easy Shipping and a great Service. But 1 Star subtraction for the only Way to ship as the expensive "Express Delivery". But Great and fast Service!

terrible service and charges despite problems caused by them

terrible. they suddenly closed their US address. Fine....you have some commercial issues but all of sudden, we are rushed to clear out our items. Did Borderlinx help with the problem they caused? nope, they claim to gift a 20% discount but it is not true because the transport mode is the worse snail delivery type which is cheap to begin with. They are making money again by still charging those amounts. they practically forced me to ship everything individually. they also slapped storage charges and despite claims that they (Rahul on Livechat) would waive it.

Do not use- incompetent and expensive

I would not recommend this company. Deliberately overstated package value (a coin sized piece of plastic gear weighing 4g valued at 200 dollars), clearly labelled as such. Very unhelpful customer service to get it rectified. Long waits on chat system, incompetent handling of package, they lost it briefly. Very expensive delivery charges too. Never ever again!

SCAMMERS. They steal packages or dont admit they lost it.

I have been waiting for them to track my package for over 4 months, and they still have not found it. The customer support is crap! Stay away from this scamming company. I will be contacting the police and my lawyers, I suggest you do the same if you experienced similar issues! STAY AWAY!

Don't Pay Employees

My daughter got a work from home job with Borderline and still haven't received her salary!! We are in contact with our attorney and will be putting a lawsuit against the company tomorrow!!

Give my money back !

I am waiting for delivery my parcel (order number 4449332) from 05 April !! More than ONE month from Germany to Poland (neighboring countries in the European Union) !!! I want to get my money back. I don't want still waiting. Please give me back: 99 euro for product + 19.54 euro for shipping fees = 118,54 euro

Only my first shipment! A OK!

Only my first shipment. Came quickly, well re-packaged (I had glass jars of food items). Customer service was exceptionally good. I'm looking forward to placing my next order.

All in all I'm satisfied!

Great at shipping and handling.

Borderlinx

Good & Prompt service.

5 STAR IS NOT ENUGH

I am happy with my choice of making…

I am happy with my choice of making Borderlinx my unique provider of mail services from USA All packages came in perfect condition and on time Thanks much Silviu KSA