Buffalo Wild Wings (www.buffalowildwings.com) has a 1.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-10.
⭐☆☆☆☆
Carmel, IN review
Every time we order delivery from this Buffalo Wild Wings, the order is wrong — every single time. Something is always missing or incorrect. I’ve tried to give them the benefit of the doubt, but it keeps happening.
When you call to report the issue, they tell you to come back to the store to get the missing or wrong items, which completely defeats the purpose of delivery. If I wanted to drive there, I wouldn’t have ordered delivery.
Consistently frustrating experience. I do not recommend ordering delivery from this location.
Last night I took my 12-year-old son to the restaurant located at 21980 Colorado Drive, Dulles, VA 20166.
We waited 15 minutes to be seated because the hostess was busy clearing tables and no one else was available to seat guests. When she finally came, she attempted to seat us right next to a large, loud group of high school students. I politely asked to be moved elsewhere; she said nothing for almost a minute, then reluctantly seated us a few tables away.
It took another 20 minutes for our server to arrive, and when he did, he had a visibly hostile attitude. My son ordered his meal (I wasn’t hungry and didn’t eat), and that was the extent of our interaction. The check totaled $23.82. Given the poor service and rude behavior from both the hostess and server, I left a $1.18 tip, making the total $25.00 exactly, which I wrote clearly on the signed receipt. I normally would have left nothing.
This morning I noticed a pending charge on my card for $28.58, an unauthorized increase of $3.58. Altering a customer’s tip after they leave is not only terrible customer service, it is credit-card fraud and theft.
I have photos of both receipts and will be disputing the extra $3.58 with my bank immediately. I will also be leaving this review everywhere possible so others are aware.
Between the long waits, rude staff, and now outright stealing from customers, this place is unacceptable. Avoid it.
No waiter or waitress for 1 full hour and after finally waited on orders were incorrect and was given an attitude when corrected. Asked for refills on our drink again given an attitude and waited 1/2 an hour dmfor refills. I will never eat there again.
K
Kenneth美国 · 1 review · Experienced 2025-09-04 ·
★★★★★
Went to the Buffalo Wild Wings in…OXFORD< MS
Went to the Buffalo Wild Wings in Oxford, Ms. Grandson ordered 10 boneless wings and french fries. I ordered the Honey BBQ Chicken salad with NO Honey BBQ Sauce but with Lite Balsamic Vinaigrette. We waited an extremely long time and the server brought my salad (NOT my grandson's chicken). The salad had Ranch dressing on it and I informed the server I asked for Lite Balsamic Vinaigrette. The server went to the kitchen, returned and told me it would be a "while" for me to get my salad. My grandson finally got his chicken but NO fries. Quite some time later I finally got my salad with Italian Dressing (NOT Lite Balsamic) By this time it was getting late so I told the server I needed to take the salad To Go and I never received my extra chicken. I asked for the check and was charged for the fries my grandson never received and the chicken I never received. I told the server we NEVER received the fries nor the extra piece of chicken. Server returned with another check, this time charging for the chicken I never received. Again, called the server and explained this to her. Finally got the correct check, paid it and will never return.
9/3/2025 I ordered the wing special 20 wings pick 4 flavors, fries, and carrot and celery. They sent me 20 plain wings. My expectation was to get wings as some plain, some parmesan garlic some honey BBQ. Called and spoke with manager he was rude. The person who answered was laughing the customer service was horrible. I would not recommend the Georgetown, Texas location ever. I have tried to order from this location 3 times and they never get the orders correct. They don't care about the customer experience. Just Rude.
Florence, SC at Magnolia Mall. Long haired dirt ball of a bartender would go missing for a half hour at a time. Waited forever for drinks. 3 people came in, sat down and left after 20 minutes of not being served. Dude finally comes back reeking of marijuana.
M
MICHAEL美国 · 1 review · Experienced 2025-09-01 ·
★★★★★
WORST SERVICE EVER
WORST SERVICE EVER. TOOK OVER 2 HOURS FOR 2 SANWICHES. ORDERS WERE MADE INCORECTLY! HIGH PRICES, LOW QUALITY AND QUANTITY OF FOOD!!MORE THAN A HOUR TO GET SIDE SALAD. THE PLACE WAS MOSTLY EMPTY. NO MANAGER ON DUTY!! WHEN CALLING MANAGER NEXT DAY, AND TELLING HER WHAT HAPPENED!! SHE SAID SHE WILL MARK IT AS A LEARNING EXPERIENCE, AND HUNG UP!! CORPORATE WAS NOT MUCH HELP!! THIS IS THE STORE IN WILKES-BARRE PA. STORE #0519 319 BEAR CREEK BLVD
J
Jeff Davis美国 · 1 review · Experienced 2025-08-16 ·
★★★★★
Wrong Order, Bad Food
I just got my to-order, it was wrong, ordered Traditional wings 10, Chipotle BBQ dry rub. I got 10 dried up boneless. They are awful!! Do not trust the Buffalo Wild wings in Carrollton. The boneless are not even edible, the are so dry you can’t eat them like small chunks of leather.
D
Danielle美国 · 1 review · Experienced 2025-08-14 ·
★★★★★
Navarre Ave BWW
I went to buffalo wild wings on Navarre Ave in Oregon, Ohio. I walked into the restaurant and went to the carryout counter. I had placed an online order about 25 minutes before arriving. No one greeted me or asked if I had an order in. A girl walked behind the counter to answer a phone call, clearly saw me but said nothing. Someone else's order was ready and she was completing that transaction and then went to walk away again. I had to say excuse me and tell her why I was there, she almost seemed confused like obviously I have a carryout order. Of course my order was already ready just sitting in a warmer. I was in the store for a total of 12 minutes trying to pick my food up that was already done waiting for me. Terrible customer service, I will not be back. I was late back to work because I was on my lunch break. So if your thinking buffalo wild wings sounds good for lunch might as well go to wingstop because they actually acknowledge you when you walk in the door.
For a place that specializes in wings…battery wings
For a place that specializes in wings they get an F from me. The size of the wings was a joke and each piece of a the whole wing was a rip off. A wing should have been one piece not a wing cut in two. So you are paying more than two dollars for a wing. What a rip off.Also no celery with the wings. No choice of sauces just hot or reg. BBQ sauce. I would never go back to this bad food place. When I was a kid my mom would go to High-low and the butcher would give her a bag of wings for soup. They used to throw them away.
K
Kp美国 · 5 reviews · Experienced 2025-07-27 ·
★★★★★
Hair in food and missing item from order. No sauce given and watered down drinks
I placed an order with Buffalo Wild Wings and had multiple issues. One of the food items contained a hair, which is a serious health concern. In addition, the order was missing an item, no sauce was included, and the drink I received was watered down and not acceptable for consumption.
I contacted Buffalo Wild Wings regarding these concerns but have not received any response or follow-up. This lack of acknowledgment and resolution is extremely disappointing, especially considering the nature of the complaint.
L
Larry Scott美国 · 1 review · Experienced 2025-07-17 ·
★★★★★
The boneless wings and mozzarella…
The boneless wings and mozzarella sticks were so over fried. There was no taste and so crunchy. They had to be thrown out. I will never order ANYTHING from this restaurant again. Spend your hard earned money elsewhere.
I ordered my wings on line at 8:23pm. Requested the pick up time for 9:10pm I get there and the order is not ready and did not leave until 9:27pm. When I get home my Garlic Parmesan boneless wings are burnt. Waste of 41 dollars.
S
Steven M.美国 · 3 reviews · Experienced 2025-06-14 ·
★★★★★
Service seems to be going downhill…
Service seems to be going downhill lately. Used to live coming to this establishment but now would rather give my money to another chain.
B
Braves美国 · 1 review · Experienced 2025-06-16 ·
★★★★★
I gave a 1 out of 5 because they…
I gave a 1 out of 5 because they actually Shit in my food!
D
Doug美国 · 1 review · Experienced 2025-06-12 ·
★★★★★
Oklahoma City
Oklahoma City, OK I-44; About 6:30PM on June 12th a manager{Diamond} came over to me after I ordered & asked 2 see the pictures I took w/ my cell phone,confusingly I showed him the 2 Pics of a Gift Card my mother gave me be4 she died last year leaning up against a water&beer. He said I was upsetting customers, so I asked him that I would be glad to move to another table & he just stood over me, so I asked him does this mean I should leave,he said Yes, so I got up and walked to the front and told the 2girls that seated me "I'm getting thrown out' I turned around & Diamond was right behind me like a escort,without raising my voice I leaned over to him & asked him 'you ever served in the Military, & he said No, I told him I'm a Veteran -before I could finish telling him that I go to Buffalo Wild Wings every year on Veterans Day and I get treated like a Hero,A big guy got in my face and said,you've worn out your welcome its time for you to leave, very rude and very loud then pointed to the door, I asked him for his name-'Justin Smith the GM' and while I was leaving he told the people entering, sorry about the incident, its all taking care of. I sat in my vehicle shaking like I committed a Crime or a Sin, almost in tears thinking I miss my Mom, that she was always there when I needed a helping hand. I want nothing from this except the leftover balance of my B-Day gift card from my dying mother{couldn't be over $5} because I'll Never step foot in another BDubs again. I tell this Story and will continue to tell this story for the Rest of My Life to shine a light on how I was Treated buy this establishment.
Sick. Very very sick for two days after felt like I was going to throw up until I finally did and there was still chunks of chicken
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Nita H美国 · 1 review · Experienced 2025-04-08 ·
★★★★★
Unprofessional
On April 8, 2025 at the location at 120 Robert C Daniels Jr Parkway Augusta GA, was the WORST experience I have EVER received. I go to this location ever Tuesday and again this was the WORST experience given with the waitress by the name of Nicole (Table#244/1). She was not friendly at all. Grant it at the beginning she was good but I am not sure what happened when the food was brought out to the table. Just because some one ruffled her feathers it is not professional to take it out on customers who you are serving. I was 38 HOT!
I ATE THERE FOR THE VERY FIRST TIME LAST NIGHT AND IT WAS THE WORST EXPERIENCE WITH THE WINGS. THEY WERE VERY DRY AND THE FRIES WERE COLD LIKE THEY HAD BEEN SITTING FOR THE LONGEST. WINGS SUPPOSE TO CAME WITH CELERY AND THE DIDNT GIVE ME ANY. I WILL NEVER GO THERE AGAIN!!!
