Burch Bottle & Packaging (www.burchbottle.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
H
Heather C · 1 review · Experienced 2026-07-21 ·
★★★★★
Jars arrived broken/ horrible customer service
Jars arrived cracked broken,
lids dented. Horrible customer service. Stated I would have to pay shipping to return and would be charged a 20% restocking fee. All around bad experience
Reply from Burch Bottle & Packaging2026-07-22
We're very sorry to hear about your experience. Receiving dented lids is certainly not the quality we strive to provide, and we're sorry for the frustration this caused.
If you're willing, please reach out to us at [email protected] with your order information so we can take another look at the damage. This is definitely not how we want to handle situations involving damaged products, and we'd truly appreciate the opportunity to review what happened and see if we can make things right.
We value your feedback and hope to have the chance to provide you with a better experience. Thank you!
Thanks so much for the wonderful review! We're thrilled to hear Aubrey was great to work with. We'll be sure to pass along your kind words. We truly appreciate your support and look forward to assisting you again!
Easy ordering, I appreciate the option to reorder. Speedy shipping and email updates are also helpful. Very pleased with using this company. Lids are also a great fit.
Reply from Burch Bottle & Packaging2026-07-21
Thank you for the fantastic review! We're so glad to hear you had an easy ordering experience and found the reorder option, shipping updates, and fast delivery helpful. It's great to know the lids were a perfect fit as well. We truly appreciate your support and look forward to serving you again!
Since it was a local company that was even better because we love to shop local. The bottles that I received were packaged very well and I didn't have to wait for a long shipping time either. I would recommend this company to anybody that needs any type of bottle, jar or anything else like that.
Reply from Burch Bottle & Packaging2026-07-21
Thank you for the wonderful review! We're so glad you chose to support a local business, and it means a lot to hear that you had a great experience. We're happy your bottles arrived quickly and were packaged safely. Thank you for your recommendation, we truly appreciate your support and look forward to serving you again!
Bottles arrived unbroken. Good quality from my inspection. Lids fit properly. Already looking to place my next order.
Reply from Burch Bottle & Packaging2026-07-21
Thank you for your great review! We're happy to hear your bottles arrived safely, met your quality expectations, and that the lids fit perfectly. We truly appreciate your business and are excited to help with your next order!
Thank you for your feedback. We understand that waiting for an order to arrive can be frustrating. Since we ship all orders from our facility in New York, transit times can vary depending on your location and the carrier’s delivery schedule.
We always recommend reaching out to our team if you have questions about expected delivery times. We’re happy to provide an estimated arrival date and help however we can. We appreciate your business and hope to have the opportunity to better serve you in the future!
Items arrived quickly and well packed. Glass jars look amazing can’t wait to use for candles. Will Definitely be purchasing more from Burch.
Reply from Burch Bottle & Packaging2026-07-21
Thank you for the wonderful review! We're so happy to hear your jars arrived quickly and were well packaged. We love hearing that they'll be used for candles, and we can't wait to be a part of your creations. We truly appreciate your support and look forward to your next order!
Fast, secure shipping! The prices are great when you need a lot of items.
Reply from Burch Bottle & Packaging2026-07-21
Thank you for the great review! We're glad to hear you were happy with our fast, secure shipping and found our pricing a great value for larger orders. We truly appreciate your support and look forward to serving you again!
Wonderful containers
They arrived perfect packed, anything was broken. Nice price. Exited to start using them for my products.
I will be buy more.
Thanks Burch Bottle.
Reply from Burch Bottle & Packaging2026-07-21
Thank you for the wonderful review! We're so happy to hear your containers arrived safely, were packed well, and met your expectations. We love hearing that you're excited to use them for your products and truly appreciate your support. We look forward to helping with your future orders! Thank you for choosing Burch Bottle!
Phone support is great. Online refuses to accept my shipping instructions- so I am forced to call every time.
Reply from Burch Bottle & Packaging2026-07-21
Thank you for your honest feedback! We're glad to hear our phone support team was able to provide a great experience. We also appreciate you bringing the checkout concern to our attention. We understand how important it is for the ordering process to be seamless, and our team is actively working to get this issue resolved. Thank you for your patience and look forward to working with you again!
t
tony · 5 reviews · Verified · Experienced 2026-07-01 ·
★★★★★
quick shipping
shipping was quick
Reply from Burch Bottle & Packaging2026-07-21
Thank you for your review! We're glad to hear your order arrived quickly. We appreciate your support and look forward to serving you again on your next order!
So nice to talk to on the phone and orders are packed with great care. Beautiful jars.
Reply from Burch Bottle & Packaging2026-07-21
Thank you for the wonderful review! We're so happy to hear you had a great experience speaking with our team and that your orders arrived carefully packed. We're glad you love your jars and truly appreciate your support. We look forward to serving you again!
Thank you for the great review! We're so glad to hear that ordering with us is always an easy experience. We appreciate your continued support and look forward to helping with your next order!
Thank you for your review! We're glad to hear your order arrived quickly and that the products matched the descriptions provided. We appreciate your support and look forward to serving you again!
Clear, prompt, timely communication, very friendly and easy to deal with. They have the connections to get me what I need, be it a drop-shipped truckload or picking up a single case.
Reply from Burch Bottle & Packaging2026-07-13
Thank you so much for the wonderful review! We're really glad to hear you've had such a positive experience with our team. Whether it's a full truckload shipped directly to you or a single case picked up at our warehouse, we're always happy to help make the process as easy as possible. We truly appreciate your business and look forward to working with you again!
They were able to locate previous orders and efficiently put through and delivered a new order.
Reply from Burch Bottle & Packaging2026-07-13
Thank you for your review! We're glad we could quickly locate your previous orders and make the reordering process easy. We appreciate your business and are happy to hear everything was handled efficiently. We look forward to helping you again on your next order!
F
First time customer · 1 review · Verified · Experienced 2026-07-02 ·
★★★★★
The sales person answered my phone call…
The sales person answered my phone call immediately and helped me complete my order. Could not have been any better service. My order arrived on schedule and complete.
Reply from Burch Bottle & Packaging2026-07-13
Thank you so much for your thoughtful review! We're delighted to hear our team was able to help you place your order quickly and that everything arrived on time and complete. Providing great service from start to finish is what we strive for, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!
W
Woods Way Apiary, Clifton Park · 1 review · Verified · Experienced 2026-06-25 ·
★★★★★
Great product
Great product, easy to deal with & friendly responsive staff.
Reply from Burch Bottle & Packaging2026-07-13
Thank you for the kind words! We're so happy to hear you're pleased with our products and that our team has made your experience a positive one. We truly appreciate your support and look forward to serving you again!
Great service it’s delivery arrives in a timeframe that is given. Packaging was great.
Reply from Burch Bottle & Packaging2026-07-13
Thank you for your great review! We're so glad to hear your order arrived within the expected timeframe and that everything was packaged well. We truly appreciate your feedback and your business, and we look forward to serving you again!
I never have to worry when purchasing products from Burch Bottle. Reliable and quality all around.
Reply from Burch Bottle & Packaging2026-07-13
Thank you for your wonderful review! Knowing you can count on us means a great deal to our team. We're committed to providing reliable service and quality products with every order, and we're grateful for your trust and continued support. We look forward to serving you again!