BuyDig.com sells Digital Cameras, lenses & accessories, Camcorders, Laptop Computers, Tablets, LCD, LED & Plasma televisions, DVD players, GPS Navigators, Printers, Scanners, Binoculars, Housewares, Optics & more.
Is Buydig legit?
Buydig (www.buydig.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
AJ HensonUnited States · 1 review · Experienced 2025-08-28 ·
★★★★★
Horrific return policy. Awful delivery. Do NOT buy from BuyDig
DO NOT BUY FROM BUYDIG. IT IS A HUGE RISK. CUSTOMER SERVICE CANT HELP YOU.
I ordered a 55” TV recently with BuyDig and while the customer service SEEMS to be responsive and attentive, it’s clearly just overseas CS representatives that have to wait ages for response from the BuyDig CS at their HQ.
TV was shipped poorly; it was loose inside the second box and whatever courier / delivery service they used mishandled it and delivered it upside-down (the second outer box does not have a “This Side Up” marking). the TV arrived completely destroyed and wouldn’t even power up correctly (see attached photo)
The WORST of it all: while they refunded me after taking forever to review pictures of the damaged set, they refused to accept a return of the damaged unit and told me to dispose of it myself. I live in NYC and don’t have a car, and disposing of TVs in the regular trash is ILLEGAL. Junk companies charge $100+ to pickup broken TVs for recycling. After all of that back and forth, I am going to end up paying out of pocket to have this broken TV (which is due to BuyDig’s improper packing and delivery courier service) hauled away.
Unbelievable. Don’t bother with this company. Spend a bit more for a reputable
company with a good return policy and real customer service.
Reply from Buydig2025-09-15
We’re very sorry to hear about the condition in which your TV arrived and the frustration that followed. A damaged delivery should never leave you with extra stress, and we apologize for the way this was handled. While we refunded your order, we understand that being left with a large, broken unit is a serious inconvenience, especially in a city where disposal options are limited. We would like the chance to review your case further and see how we can better assist with the situation. Please reach out to us directly at [email protected] so we can work toward a proper resolution. Thank you for sharing your experience.
In 50 years of purchasing, this company is the Worst I’ve experienced! Horrible customer service, ordering, and fulfillment. They will steal your money & you get nothing! I ordered a vacuum the first week of July, and they happily took my money and I still have not received it. They sent it to an address I specifically told them not to use the Postal Service in my order. It is now two months later and I still have not received the vacuum or the money and the company is now telling me to take it up with eBay. This company is not accountable for anything that they promise. They will take your money and leave you with nothing. Don’t order from them. You might as well flush your money down the toilet.
Reply from Buydig2025-09-15
We are truly sorry to read about your experience and the frustration it has caused. This is not the kind of service we want our customers to encounter, and we sincerely apologize for the delay and confusion with your order. We’d like the opportunity to review your case directly and work toward a proper resolution. Please reach out to us at [email protected] with your order details so we can investigate further and assist you personally. Thank you for bringing this to our attention.
Chris WilliamsUnited States · 1 review · Experienced 2025-07-19 ·
★★★★★
Refunded but won't physically take back…
Refunded but won't physically take back large tv.
I am now stuck trying to find a way to transport and a place to dump a large TV that was cracked on arrival.
Even read their policy. It will state that they pay for returns. BUT - If they chose to refund but don't want it back, thats not considered a return.
Will stick with places that will physically take things back from now on.
Shame on you BUY DIG!!
Reply from Buydig2025-09-15
We’re very sorry for the inconvenience you experienced with your TV order. While we aim to resolve damaged shipments quickly, we understand that being left with a large, unusable item creates an additional burden, and we apologize for that. We’d like the chance to review your case in more detail and explore a better solution. Please reach out to us directly at [email protected] so we can assist you further. Thank you for sharing your feedback.
L
Lisa LowryUnited States · 2 reviews · Experienced 2025-07-16 ·
★★★★★
Yanill T.is the best
Yanill T.is the best! I purchased two tvs from him and I’ve had to converse with Beach Camera on a couple occasions and he’s been the nicest and politest person I’ve ever had to deal with. I truly appreciate him and his company. I recommen everyone but from them!
Reply from Buydig2025-07-21
Thank you so much for your amazing feedback! We're thrilled to hear that Yanill T. provided you with such exceptional service. We'll be sure to pass along your kind words—he’ll be so happy to hear them! We truly appreciate your support, your recommendation, and your continued trust in Beach Camera. We look forward to serving you again soon!
umar khanUnited States · 1 review · Experienced 2025-07-15 ·
★★★★★
My experience has been awesome
My experience has been awesome. Will recommend others.
Reply from Buydig2025-07-21
Thank you so much for your kind words! We're thrilled to hear that you had an awesome experience. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
R
RMUnited States · 7 reviews · Experienced 2025-07-15 ·
★★★★★
They had a breach
They had a breach, and now my email address is in the hands of scammers. I know they had a breach b/c I used an email that only BuyDig had. Others have written about BuyDig's breach (search for "buydig breach"). Buydig continues to deny the breach, adding insult to injury.
DO NOT BUY FROM BUYDIG
Reply from Buydig2025-07-21
We take privacy and data security extremely seriously, and we want to assure you that there has been no breach of BuyDig’s systems. We understand your concern and frustration, especially when it involves personal information, and we genuinely regret that you're experiencing unwanted emails.
It’s important to note that email addresses can be obtained and targeted through a variety of unrelated sources, including third-party breaches or online data aggregators. However, we continuously monitor our systems and take strong measures to protect customer data.
If you’d like to provide us with more details, we’d be happy to investigate further. Please feel free to reach out to our customer service team so we can assist you further.
Thank you for bringing this to our attention.
J
Julie T.United States · 1 review · Experienced 2025-07-05 ·
★★★★★
Not Recommended - Item Never Shipped on Time - Zero Updates from BuyDig
Purchased an item that I needed in a timely manner on Tuesday and paid extra for expedited shipping for delivery Thursday morning. Item never shipped out on Wed, so I called and was told they needed more time, it wouldn't arrive on Thursday and it would probably ship on Thursday for Friday delivery. No shipping status on Thursday so I called again and emailed. Support over email gave me the same vague answer that it was expected to ship the next business day, which is now Friday. I then called and spoke to a friendly and helpful rep who said my order was in processing status, she sent a note to the warehouse to expedite. I appreciated her help but here it is Friday, support closed at 2pm and my item still hasn't shipped. Worst experience ever. Will not buy from them again. My advice to BuyDig, if you are going to promise delivery within 2 days, then do it. If you are experiencing delays, notify your customers. This run around has been the most frustrating experience. Why did I have to call each and every day after you failed to deliver my item on time. Your systems should update customers when there are delays and ask if they still want the item etc. You need to do better by your customers.
As of 7/12, the item still hasn't shipped and zero response from customer support to my email on Friday. Despite the fact that the website says support will respond even if the call center is closed. This is after their support reps repeatedly told me every single day the item would ship next business day. Since there's no one to call, I'm stuck waiting to get this disaster of an order rectified. This is literally quoted from their website and yet I have zero response to my email from yesterday. BuyDig Website reads: Email messages are responded to on a daily basis, even during non-business hours.
7/13/25 - Final update. I did not hear back from Support until 7/13 and only then did they tell me the item was out of stock. After waiting almost a week and clearly it was a time sensitive order. BuyDig you need to notify your customers ASAP regarding any delays and not make them wait. Will never buy from them again until they fix their stock/order update issues and provide transparency to customers.
Reply from Buydig2025-07-21
We’re truly sorry to hear about the issues and inconvenience you experienced. We sincerely acknowledge everything you mentioned and understand how frustrating this must have been for you. Your feedback is very important to us, and we want to make things right.
Please don’t hesitate to reach out directly to [email protected] with your order details so we can work toward a positive resolution and ensure a better shopping experience moving forward. We truly appreciate your time and hope to have the opportunity to assist you.
FR HEUnited States · 1 review · Experienced 2025-02-12 ·
★★★★★
Not professional
Got package after thinking scammed because the FedEx tracking number was invalid, and customer service was not helpful.
Reply from Buydig2025-02-18
We’re truly sorry to hear about your experience, and we want to assure you that we are not a scam. We understand how frustrating this must be, and we apologize for the inconvenience. Please reach out to us directly at [email protected] with your order details, so we can look into this issue right away and work on a resolution for you. We value your business and would love the chance to make this right.
Ordered a coffee machine on Friday afternoon with zero expectations to get it before Monday. It arrived in 24H on a Saturday. What a nice surprise. Never heard of this website (buydig) and I trusted it thanks to trust pilot so here I am adding to this thread.
Reply from Buydig2025-02-17
Thank you so much for sharing your experience! We're thrilled to hear that your coffee machine arrived so quickly and that we were able to exceed your expectations. It’s great to know that Trustpilot helped you feel confident in ordering with us. We truly appreciate your feedback and look forward to serving you again in the future! Enjoy your new coffee machine!
B
BUnited States · 1 review · Experienced 2025-01-24 ·
★★★★★
Very slow fulfillment on a DIGITAL…
Very slow fulfillment on a DIGITAL order. FOUR DAYS AND COUNTING. Charge hit my bank right away, but nothing to show for it. Normally, digital orders are filled at any other store within an hour or two. I didn’t need these right away, but I will soon, and since they are not refundable I’m locked into waiting and waiting for these subscriptions until this company gets their act together and “ships” what I purchased. “Processing” a digital order should not take days and days in 2025 at a company of this size.
Reply from Buydig2025-01-28
Hello,
Thank you for your feedback. I sincerely apologize for the delay with your digital order. This is certainly not the experience we want you to have. Please reach out to me directly at nclaudio@beachcamera with your order details, and I will personally ensure that your order is processed and sent to you immediately.
I completely understand your frustration, and I appreciate your patience. We’re committed to resolving this for you as quickly as possible.
N
Nathan PhilipUnited States · 3 reviews · Experienced 2024-10-28 ·
★★★★★
Awful customer service!
Awful customer service!
I purchased an LG C4 OLED TV on October 8th from BuyDig and the listing clearly stated that the TV would come with a $250 gift card + 4 year warranty.
Fast forward to earlier this week (10/30), I get a strange E-mail saying that I got a $100 refund on my original order. This confused me, so I contacted their customer service to verify that I would be getting the $250 gift card as the original listing clearly stated.
The representative was dismissive and kept insisting that the order "only comes with a $100" gift card and that their manager confirmed the same.
This kind of deceptive bait and switch is completely unacceptable! I have screenshots of my order and my order confirmation E-mail that clearly states "LG 65" Class OLED evo C4 Series Smart TV 4K 2024 + 4 Yr Warranty +$250 Gift Card × 1", and yet the "Manager" insists that it's only a $100 gift card.
I would not have purchased this TV from BuyDig for a $100 gift card as there were many other competitors offering much better prices.
Buy BEWARE! Beach Camera/BuyDig customer service is awful and they try to trick you and gaslight you even after offering evidence to the contrary.
Update: As of 11/11/2024 - Beach Camera/BuyDig has issued an additional $150 refund and I now consider this matter resolved.
Reply from Buydig2024-11-11
Hi Nathan,
We sincerely apologize for the miscommunication regarding your order, and we understand your frustration. Your experience is important to us, and we regret that we fell short in addressing your concerns.
We want to inform you that a refund of $150 was initiated on 11/03/2024, and it should reflect in your account within 3-5 business days.
For a positive outcome and to further assist you, please reach out to us directly at [email protected]. We are committed to resolving this matter to your satisfaction.
Thank you for your understanding, and we appreciate your patience as we work to make this right.
i
ira sUnited States · 2 reviews · Experienced 2024-10-12 ·
★★★★★
I worked with Diane in customer service…
I worked with Diane in customer service and she made my experience fantastic. I look forward to being a buydig customer for life
Diane is the BEST
Reply from Buydig2024-10-28
Hello Ira,
Thank you for your amazing feedback! We’re thrilled to hear that Diane made your experience so fantastic. We truly appreciate your support and look forward to serving you for many years to come! If you need anything else, just let us know.
L
Leland CrozierUnited States · 1 review · Experienced 2024-04-08 ·
★★★★★
I discovered a significant price drop…
I discovered a significant price drop of an item on Amazon while it was in transit. Amazon doesn’t have the price protection they used to but when I contacted the seller I was taken care of promptly. Belle responded quickly to my questions and made things right! I can highly recommend purchasing from this seller.
Reply from Buydig2024-04-15
Hello Leland,
Thank you for sharing your experience with us! We're delighted to hear that despite Amazon's policy changes, you received excellent customer service from Belle when you reached out about the price drop. We strive to ensure that our customers are satisfied, and it's fantastic to know that Belle was able to promptly address your concerns and make things right for you. Your recommendation means the world to us, and we truly appreciate your support. If you ever need anything else or have any further questions, please don't hesitate to reach out. We're here to help!
D
Dwight WilliamsUnited States · 1 review · Experienced 2024-03-21 ·
★★★★★
Great and quick ordering system.
Reply from Buydig2024-03-22
Hello Dwight,
We're glad to hear that you had a positive experience with our ordering system! Thank you for choosing Beach Camera. If you have any questions or need further assistance, feel free to reach out.
Beach camera/buydig was very helpful. The first TV I ordered had a problem, so beach replaced it with no difficulty. I would buy from them again.
Reply from Buydig2024-03-14
Hello,
We're glad to hear that our team at Beach Camera/BuyDig was able to assist you promptly and efficiently when you encountered an issue with your TV. Customer satisfaction is our top priority, and we're committed to ensuring that you have a positive experience with us. Thank you for your understanding, and we look forward to serving you again in the future!
S
Sean ACanada · 1 review · Experienced 2024-02-29 ·
★★★★★
Maria Luisa was able to help me with me…
Maria Luisa was able to help me with me with the concerns regarding my order. She was quick and help me with my concerns within a day turn around. She went above and beyond. Thanks!
Reply from Buydig2024-03-07
Hello Sean,
Thank you for sharing your experience with Maria Luisa! We're thrilled to hear that she provided you with quick and helpful assistance, going above and beyond to address your concerns. We'll be sure to pass along your kind words. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!
C
Carlos M.United States · 1 review · Experienced 2024-02-23 ·
★★★★★
Awesome customer service, Thank you!!
Maria Luisa was super helpful and friendly assisting me when I had an issue with my order. She was courteous, professional, and always kept me informed of the status of my concern. I highly recommend anyone reaching out to work with her. Thank you again for all your help!!
Reply from Buydig2024-02-26
Hello Carlos,
Thank you so much for your kind words! We're delighted to hear that Maria Luisa provided you with such exceptional assistance. Customer satisfaction is our top priority, and we're thrilled that she was able to address your concerns promptly and professionally. We truly appreciate your recommendation, and please know that we're always here to help whenever you need us. If you have any further questions or need assistance in the future, don't hesitate to reach out. Thanks again for choosing us!
S
Scott JordanUnited States · 2 reviews · Experienced 2024-02-16 ·
★★★★★
Fantastic experience thanks to Maria Luisa!
Fantastic buying experience! Had a little hiccup but it was corrected without hesitation! Thank you so much Maria Luisa!! Your customer service is top notch, you fixed my issue with outstanding knowledge and kindness!
Reply from Buydig2024-02-26
Hello,
Thank you for sharing your experience with us! We're delighted to hear that Maria Luisa provided you with top-notch customer service and efficiently resolved any issues you encountered. Our team strives to ensure that every customer has a positive buying experience, and we're thrilled to hear that we were able to correct the hiccup without hesitation. We'll make sure to pass along your kind words to Maria Luisa. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!
Griu SergheiUnited States · 1 review · Experienced 2024-02-20 ·
★★★★★
Thank you Maria Luisa
Thank you Maria Luisa, you did answer quick and professional, and helped me fix the problem. Thank you for your support!!!
Reply from Buydig2024-02-26
Hello Griu,
You're very welcome! Maria Luisa is indeed a valuable member of our team, and we're thrilled to hear that she was able to assist you promptly and professionally. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again soon!
Maria Luisa was great! She responded quickly and really tried to clarify things for me. She was very patient and answered to every question I had. And she was not cheap with her explanations either!
Reply from Buydig2024-02-26
Hello,
Thank you for taking the time to leave such a kind review! We're thrilled to hear that Maria Luisa provided you with excellent customer service and addressed all your questions with patience and clarity. We'll be sure to pass along your positive feedback to her. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again!
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