Sample order
Ordered three samples, and only two sent. Remaining sample sent promptly when notified. Samples are a bit small to be basing a multi-thousand dollar purchase on their appearance. A little larger size would have been helpful.
About Caesarstone US
Data updated- Website
- www.caesarstoneus.com
- Category
- Construction & Manufacturing
- Location
- United States · Charlotte
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 0% (0/26)
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Is Caesarstone US legit?
Caesarstone US (www.caesarstoneus.com) has a 3.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 37% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Didn’t recieve samples I paid for
I only received one of the four samples I requested. No one responded to my email describing the problem and asking for a fix. I shouldn’t have paid $30.00 for one tiny sample.
Just ordered samples and it came fast…
Just ordered samples and it came fast .TY
Great variety of choice and super…
Great variety of choice and super service!
Service and communication lacking, missing sample
I did not receive a tracking number until I emailed and asked. I did not receive an my samples, I received 3/4 and I did not receive any explanation for the nursing 4th sample (which is the one I really wanted to most, which was upsetting). I did not receive the full visualization kit that was described in the website, I received 3 small ish samples 3x5 size, no documentation, nothing. I felt like I got cheated out of $30 drive I could just walk into a stone retainer and get more than that for free. Needless to say disappointed in the whole process - as of today, I have still not received a sample of even a reply to my email asking what happened.
Only received 2 of 3 items
Only received 2 of 3 items. Otherwise great.
Samples came right on time before…
Samples came right on time before presenting it to my clients
timing
timing! I received the sample very quickly thanks!
I have been unable to receive a…
I have been unable to receive a delivery update with tracking, I have called multiple times everyday. Order #89876
We ordered a sample two weeks ago and…
We ordered a sample two weeks ago and have heard nothing since. Not n email that the sample has been shipped, nothing.
Ordering samples is really easy
Responded quickly to request for samples.
I have not received the order.
NEVER received I'M LATE FOR MY CLIENT…
NEVER received I'M LATE FOR MY CLIENT APPROUVAL . IT'S BEEN A WEEK.
A lot of my samples came broken…
A lot of my samples came broken unfortunately, but still useable. I miss the old 4x4 samples, as they were much sturdier and didn't break so easily.
Samples received quickly
Samples received quickly . Nice size samples .
Foolproof decision-making made possible within a week
It was so easy to request and the samples showed up very quickly. Seeing the samples in person and being able to see them against my flooring makes the perfect decision easy and foolproof. Thank you so much!!
Easy site navigation and quick sample…
Easy site navigation and quick sample selection. Good follow up as when the samples were sent and ETA, Thank you! Gene S.
Love that samples were sent to our home…
Love that samples were sent to our home and quickly!
Samples
Fast delivery of samples. Excellent product.
Really fast delivery for the free…
Really fast delivery for the free samples I requested. They are a good size so I was able to get a pretty good idea of an overall look.