Caffè Concerto

The waiter Chaka was absolutely amazing

I had a nice lunch until I saw my bank…

I had a nice lunch until I saw my bank statement being charged almost double for what I supposedly paid. Sadly, no cooperation or response from them a month and half later in order to sort out the issue.

Poor quality food & service at Caffe Concerto

What went wrong thus time - well let me state that I have only ever used the cafe near Piccadilly Circus but this will be the only time that ever use Caffe Concerto again. The scones were stale, my wife could only eat one, I tried the second one and confirmed her findings. Our mistake was that my wife paid the bill then complained. The manageress was interested and as we left she offered my wife 2 little macaroons which my wife tried with a cup of tea back at the hotel. She took one bit then threw both of them into a bit as tasteless. I did complain and received a response requesting a copy of the receipt, which I sent but never received a response. In summary appalling quality of food and service

Stratford London branch-Service was…

Stratford London branch-Service was appalling, staff wandering around with no apparent purpose, was ignored when asked for things, drinks arrived after the food despite keep asking. The food was acceptable but nothing special. Very disappointed. Only saving grace was that there was no question of not paying the service charge and then they took 10% off the whole bill. Still took the edge off our day though.

It was my big sister's birthday over…

It was my big sister's birthday over the weekend and I know that Saturday is a very busy day so we came today instead 15/06/2026 it was a wonderful occasion we both enjoyed the afternoon tea so much to eat we couldn't finish it but we ended up takeing some home with us i have one issue they charge me £8.68 yesterday for service charges I didn't realise that I didn't have to pay for it my daughter was telling me today dad you fool you could have told them at the cafe to remove the service charges well I will know next time 🙁🙁🙁🙁

What a disappointment

We got a full afternoon tea, which was very expensive, but I was excited to indulge for the special experience. It looked beautiful, but it soon became obvious that the pastries had been sitting out all day. I sent back one tart because the pastry case was so soggy and squishy. I normally love scones, but the consistency was more like an American biscuit that had been sitting out for a long time. What a waste of money. I was so disappointed.

Caffè concerto village…westfield

First of all Caffè concerto village Westfield was smelling burnt oil on 4th June at lunch time. I have ordered an omlete with mushroom and cheese. It was smelling burnt oil. Lettuce was rotten and unwashed. Mushroom was not cooked properly also. Cherry tomato was green. Second meal was mozzarella with pesto toast. Toast bread and mozeralla was cold. They should have kept longer in toast machine to make mozeralla melted. Also lettuce leaf was not washed. I have informed the waitresses. She was shocked as well. We could not eat. Despite the fact that we have been charged full price. They are charging £21.95 for each meal plus service charge. It was disappointing and bad experience. Over priced, no quality and hygienic issues. I have noticed Caffè concerto does not get responsibility for bad situations. Only they comment to good comments!

Good cake but the staff can be more…

Good cake but the staff can be more attentive when serving at the kensington branch

Caffè concerto more like Caffe disappointment

I recently visited Caffè Concerto in Westfield Stratford for their “Sparkling Afternoon Tea for Two,” advertised as a luxury dining experience at the “mouth-watering” price of £64 (reduced from £79.95). Unfortunately, what was meant to be a special afternoon turned out to be deeply disappointing from start to finish. To begin with, booking the experience was unnecessarily confusing. There are two different Caffè Concerto locations listed for Westfield Stratford, and the website does not make this clear at all. I ended up having to visit the restaurant in person just to confirm I was booking the correct venue, as I did not want to risk arriving at the wrong place on the day. The afternoon tea included a selection of finger sandwiches, warm raisin and plain scones with clotted cream and jam, pastries, mini cakes, tea of choice, and a glass of Prosecco. On paper, it sounded lovely. In reality, it fell far below expectations. The sandwiches consisted of cucumber and cream cheese, egg mayo with mustard, smoked salmon with soft cheese, and coronation chicken. As coronation chicken does not agree with me, I politely asked for an alternative. The waitress offered only a chicken pesto and artichoke sandwich, which did not sound appealing. When I asked if there were any other options, I was simply told no. Not exactly the level of flexibility or customer service you would expect for such an expensive afternoon tea. Things only got worse from there. My friend originally ordered jasmine green tea but changed her mind to a cappuccino. Despite this, the waiter still brought the tea, and she had to remind him that she had changed her order. When the food finally arrived, the quality was shockingly poor. All of the finger sandwiches were made with dry bread, and the cream cheese fillings were overpoweringly excessive in both sandwiches that contained them. To make matters worse, the replacement sandwich I had reluctantly agreed to never even arrived. The scones, which the menu proudly described as “freshly baked,” were anything but fresh. Although warm, they were dry, brittle, and crumbly to the point where the jam was needed just to soften them enough to eat. The only redeeming part of the entire experience was the sparkling procecco. Overall, the entire three-tier afternoon tea felt as though it had been prepared long beforehand and simply left sitting out. There was nothing luxurious or freshly made about it. For £64, I expected quality, attentiveness, and an enjoyable dining experience. Instead, my friend and I left feeling extremely disappointed and let down. Sadly, this experience was nowhere near the luxury afternoon tea that was advertised — it felt more like an overpriced and poorly prepared imitation.

great

great ! excellent ! love it here

Over priced “cafe” with average food and pathetic service

Over priced “cafe”; over a £100 they bill you for a chicken sandwich, Benedict eggs, a waffle with strawberries and Nutella and two coffee is absolutely ridiculous! Their service is always the most pathetic and certainly not the 14.5% they claim on the bill (and their service is like this across branches, with undertrained, overtired, over stretched, grumpy staff.

Very very good

Very very good! Super nice service too.

Don’t rush customers

I was happy when my friend told me about the new brunch place that had opened on Oxford Street. Yesterday, 6th April, after a long walk, my child, my friend, her child, and I decided to stop there for afternoon tea. We had just started enjoying our tea, and the children had ordered cake, tiramisu, and hot chocolate. After around 15 minutes, a waitress came over and asked if she could clear the children’s side of the table, despite the fact that they were still enjoying their hot chocolate. I told her that the children had not finished yet. Then, around 10 minutes later, another waitress came over in a rush and again asked to clear the table, even though it was obvious that we had not finished. She even took away the plate with cake, and I had to ask her to put it back because my child had not finished eating. I found this behaviour very rude and unprofessional. The waitress’s name was Estephany. After this experience, we decided not to pay the service charge. If this is meant to be an elegant and luxurious place for customers, then I would suggest management think again. Good staff training is essential, especially in hospitality. At the very least, staff should know how to treat customers properly and have a basic understanding of the brand they represent. For example, I asked one of the waiters what “Concerto” means, and he simply replied, “I don’t know.” Overall, the service did not match the image the place tries to present, and it was disappointing.

Dirty glasses

Well, the Shaftesbury Avenue branch, served an espresso and water in glasses with strong smell of egg. The otherwise polite waiter could only make a British diplomatic apology before he just walked away. I guess they are used to badly washed utensils

Went for an afternoon tea to the…

Went for an afternoon tea to the Piccadilly branch today it was nice but the cakes were not very nice at all. I ate the chocolate one my son had the lemon one and he took the others home. Did not fancy any of them surely you could do nicer cakes and just give 4 not 6 The scones were lovely sandwiches were nice but I had to ask not to have mustard on the egg one. Tea pot was so small and I asked for strong tea he kindly gave me 2 teabags but I would have liked some hot water as tea pot was soooo small the tea was way too strong and not nice at all and just not enough of it for the food so not sure I would go there again unless things change a bit ! Going to try different places with vouchers until I find one I love then will go there often.

Misleading selling not as advertised - avoid

We were a party of 9 people, order one of these afternoon tea 3 tier variety of cakes among several other individual cakes and drinks. The 3 tier alone costed £62 with tea for two but when it came out there was hardly any cakes (3 small on the top tier, 4 scones in the middle, 4 small on the bottom) we pointed it out to the waiter that this was not nothing like not they advertised & the response was "the pictures was a long time ago" - a bit of mouthful waiter!. We then asked the waiter to check with the manager and gave them hint that "a good business gesture should honour what they advertised" and later the response was " the manager said the picture was in promotion a long time ago". The total of this 3-tier tray was no more than £30 (based on some individual cake we also ordered of £10-£11/ large piece). We then decided to return which they accepted. HOWEVER, five minutes later they returned the 3-tier with more cakes as advertised. Overall the quality was ok nothing special apart from sugar & cream - we did not finish the cakes - total cost £180. They should never misleading in selling their products. Avoid this shop

Caffè Conc...to always delivers!The…

Caffè Conc...to always delivers!The desserts were perfectly artful and delicious, especially c...kes and pastries. The atmosphere was chic but warm, and the service enthusiastic and friendly. Ideal for an unhurried coffee break or celebratory choccup.

First time I ever declined the service charge

First time I ever declined the service charge. Covent garden. The waiter came back and asked us to reorder as what my wife wanted wasn't available, then didn't bring my wife's food, and put mine in the middle for us to share! I had to remind twice what was ordered. Then I asked for the bill, the waiter said ok and inevitably went to clean another table, the place was not busy, there were plenty of empty tables. Someone else asked for their bill and they got it straight away, I asked again for the bill and he gave it to my wife! This 13.5% was also noticeably higher than other places, sorry mate, I'm not paying more for less. The food however was decent

Over charged from the price on the menu??

We stopped for quick coffee (45 Haymarket) and dessert before a show, it was only after l was home noticed we were over charged £1 for dessert compared to the price on the menu, l don't like money stolen like that, how many times has that happened???. A lot of profit for a the Cafe.. photos upon request.

The staff ( SHRESTHA ) was wonderful - hygiene standards 1 out of 5 POOR ( they only have a 3 star rating out of 5 from the council for hygiene )

The staff ( SHRESTHA ) was wonderful. This lady was very kind and helpful and very professional. The food tasted very nice and SHRESTHA served it all very elegantly. I would give 5 star but reduced by 2 stars for the following reasons. Disabled access. There is a sharp step to get into the restaurant. There is no small disabled ramp that was all that was needed to get my mother in. The toilets were atrocious and were like a ghetto and I was shocked and very surprised that management made no effort into making them at least clean. At some stage of instalment effort was made to use some nice fixtures for the toilets but there on it was a horrible experience. Firstly you have to access them via a long amount of steps going down ( so if you are frail or disabled then you cant use them ). Each step that I stepped on was very sticky and dirty, my shoe stuck to the surface. On entering the toilet it was just horrible. Again it was clear no one had cleaned them for some time. There was no smell of clean bleach. All the wash surfaces were mucky and dirty from others use - I felt I would get my hand more dirty trying to wash them ! Again the floor throughout was sticky and dirty. There was a fly physically flying and circling the toilet pan due to the unsanitary surfaces. I then tried to use the other toilet. The seat, pan and lid was covered in human excrement back splash. The air in the toilet area also was very heavy and smelt unclean. Someone at some stage had attempted to gloss paint around the mirror in the toilet but it appeared they basically threw the paint on the wood and it had all dried running down the glass itself. It felt very very dirty, unsafe and very unhygienic. After seeing the toilet ( which I physically could not use as it was so awful and far worse than any old public toilet ) it made me wonder what their kitchen area was like as I never had sight of that and on seeing and using the toilet, I have assumed it would be much the same - for this poor hygiene reason I will not be returning to eat or drink there again ( we spent £222 on 3 main courses no starter, 3 desserts, 3 bottles of water and a 75cl of wine ). I wish to also add I chose the most expensive wine on the list at £48 for 75cl hoping it would taste good, but it did not - for some reason here in the UK you cannot seem to get a good tasting wine as I always have experienced at every single German restaurant I have visited in Germany itself. The wine tasted "wet, thin, artificial and no body to it. This wine tasted no better than a £3.99 bottle of wine from Aldi and we actually left a quarter of the bottle as it palette was unacceptable after a glass. In addition it was a very quiet day in the restaurant, it was pretty empty as it was a mid week day with extremely heavy rain all day. I see no reason why no members of staff had no time to clean the toilets ( but then again they clearly had not been cleaned for a long time and whomever did the painting should be sacked )