Canopy Airport Parking

Canopy is terrible

Canopy is terrible. People wait for 30 minutes or more to be picked up. Lines get longer. Customer service doesn’t care and they hang up on you

The bus driver lost our luggage on our…

The bus driver lost our luggage on our way to catch her flight. Would do nothing to help us find it. When it was found at Denver international airport my contents was missing beware of this company somebody's making money off stolen luggage

We have been happy with Canopy up until this trip in June.

We are usually happy with our experience with Canopy. Our trip in June of 2022 however we had several things on our return home that did not go smoothly after already a long day of travel. We had to wait longer for or shuttle pick up, our Flt got in 30 minutes early, landing at 10:30 p.m., but then had to wait for a second shuttle for pick up to our car. Then when we were to drive out of parking our QR code wouldn't scan to open the gate out nor our parking ticket. When we initially called for help the ticket gate didn't accept our prepaid parking ticket and wanted us to pay again! Then we asked for assistance the 1st person said well just pay the ticket again... Then we got the manager and he had to look up our prepaid discounted reservation and manually let us out. that took 30 minutes just to get out of parking. at this point it was Midnight. a long drive home to our mtn home in Colorado.

0 stars…don’t do it

If we could give fewer stars we would. They did not run enough shuttles so we had to wait 30 minutes for a ride to the airport and nearly 45 back to our car. It was awful. We watched other companies come by over and over, probably some companies ran 5 for every one of Canopy’s. Don’t do it.

Great rates

Great rates. Easy pickup.

Starting to lose faith in Canopy

Starting to lose faith in Canopy. I was very happy with Canopy for many years, but lately, each time we travel the experience seems to get a little worse. On our last trip the shuttle air conditioner was blowing extremely hot air on a 90+ degree day. Several of us passengers asked the driver to shut off the climate control because of the sweltering heat and she responded by saying the air conditioner wasvworking fine where she was sitting. She never did turn off the air and we arrived at the airport soaked in sweat. Not a great way to start a vacation. On the return trip, we had to wait for a second shuttle because the first filled up too quickly, which is becoming a more common occurrence. I understand that it is difficult to find drivers, but none of the other car parking facilities seem to have a problem with getting everyone on their shuttles. Finally the deterioration of the parking lot with massive, potentially vehicle damaging potholes is concerning. I did notice that some of the potholes had been filled with gravel on my return trip but those had been there for an exceptionally long time before receiving any attention. The parking prices continue to rise but very little of the revenue appears to be going into facility upkeep. I will give Canopy one more opportunity to restore my faith, but another poor experience will force me to take my business elsewhere.

Potholes!!

The potholes are almost unavoidable. Please repair!!

Staff helpful Great customer service

I experienced difficulty entering and…

I experienced difficulty entering and exiting. The scanner did not read my reservation on entering and I had to call for assistance. On exiting I was told I had a balance and when I reviewed my invoice it showed my two previous payments had been voided. Delays and frustration with the process.

Happy as always!

Everything was great....the pick to and from the airport was quick, Thank you

Canopy is always there and the…

Canopy is always there and the employees are always a delight!

Great parking experience

Great parking experience, I’ll definitely use Canopy again.

Nealy 1 hour wait

Nealy 1 hour wait at 5th floor DIA parking shuttle pickup site, grossly unacceptable and we won't use Canopy because of this again. The Parking Spot, Park DIA, Park to Jet, and every other shuttle came by 4-5 times in the time that it took for the Canopy shuttle. Very disappointed. (7/24/22 at 8 pm - you must be way understaffed )

Exceptional Service!!

The whole experience was great, as always. Upon arrival, quick pickup and drop off at the airport. Upon landing, virtually no wait, even after landing after midnight. Service was great and it is so convenient knowing my vehicle is safe under cover and I don't need to drag luggage across a parking lot.

Book in Advance.

When booking in advance, keep in mind the scanner does not work but the people inside the office were able to assist me.

Everything turned out fine but when…

Everything turned out fine but when arriving in covered parking we followed the directions but no shuttle picked us up. We had to call the number indicated fir assistance and after a number of prompts we talked to a dispatcher about our problem. Somehow they missed us arriving but soon had a shuttle to the airport.

Nice people

The service was great and the people who work there are nice and pleasant!

The parking lot road needs repair.

We waited several minutes beyond the…

We waited several minutes beyond the norm as we watched as many as 3 other parking spot van drivers pull up and drive away. Otherwise staff was friendly, but very short handed, as everyone seemingly is these days.

Overall a good experience