Capillus (www.capillus.com) has a 4.7 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Capillus gave me an estimate for the repair . That was the final price .
We're glad to hear that your repair experience met your expectations and that the final cost matched the estimate we provided. We strive to be transparent throughout the process, and we appreciate you taking the time to share your experience. Thank you for choosing Capillus!
Customer service was great and I was able to get my hat fixed and back to me quickly and with no hassle
Thank you! We’re glad we could get your cap repaired and back to you quickly with a hassle-free experience. We appreciate your feedback!
Very goodly communication extra Strong hat Real Red Heat in your Head or wherever you put THE LAZERS this makes me beautiful.
Thank you! We're so glad you're enjoying your experience and appreciate your kind words about our communication and your device. We truly appreciate your support! 😊
Requested an "instruction " booklet to be mailed. Associate was courteous and professional. The booklet arrived quickly by Purolator. Very efficient. Associates are very helpful and answer all questions thoroughly.
Thank you! We’re glad our team was able to get your instruction manual to you quickly and provide the helpful, professional service you deserve. We appreciate your kind words!
Awesome and effective product for hair regrowth, backed by outstanding customer service. The results have been great, and the support team has been responsive and helpful throughout the process. I highly recommend this product to anyone looking for a natural and reliable hair regrowth solution.
Thank you for your review! We’re thrilled to hear you’ve had great results and a positive experience with our customer support team. We truly appreciate your recommendation and your trust in Capillus!
Great service arrive much quicker Comments on device Mat 1. Awkward controls Have to set before get in rather than start once get in 2. No bell or indicator when session finished
Thank you for your feedback! We’re glad your order arrived quickly, and we appreciate your suggestions regarding the Healing Pod's controls and session indicator. We’ll be sure to share your comments with our team as we continue to improve our products.
Thank you! We’re glad you had a great experience with our team. We appreciate your kind words! 😊
I had a great experience with both capillus customer and their products. Originally I bought a capillus pro s1 but it was a little small for my head. Contacting customer service, they recommended the s2. It was a little more expensive but I went for it. They pay for return shipping. Both products seem to work very comfortable and the short session is perfect during your morning or evening routine.
Thank you for sharing your experience! We’re glad our team was able to help you find the right fit and that you’re enjoying the comfort and convenience of your new device. We appreciate your support and hope you continue to see great results!
Thank you for your kind words! We're delighted to hear that Karla was so helpful and knowledgeable. We'll be sure to share your feedback with her. We appreciate you taking the time to recognize her excellent service and thank you for choosing Capillus!
Karla was super helpful and great to work with.
Thank you for your wonderful feedback! We're so glad to hear that Karla was helpful and great to work with.
I’ve had my cap for a few years now and it has definitely changed the density of my hair.
Thank you for sharing your experience! We're so happy to hear that you've seen a noticeable improvement in your hair density over the years.
Your products are cheaply made and break easily. And then you charge a lot much to replace the parts. $140 for a battery?! Your team needs to improve on the quality of the plastics. I literally had to tape it together a few months after i got it.
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it is when a product doesn't meet your expectations, especially when it comes to durability and replacement part costs. We will share your feedback with our team as we continually work to improve our products. We appreciate your honest feedback and the opportunity to improve.
Thank you for your kind words! We're so glad to hear that our representative was kind and helpful.
I appreciate your response of handling my mask not working. I appreciate you being a reputable company and taking care of the issue…. Thank you
Thank you for your kind words! We're so glad we were able to help resolve the issue with your mask. Providing quality products and standing behind them with excellent customer care is very important to us. We truly appreciate your trust and your recognition of our team. Thank you for choosing Capillus!
I like that it has several settings (red, blue, etc) and that it turns itself off after 10 minutes, so I can relax and not check my watch. It is too soon to talk about effectiveness, but I can say that I have not seen any adverse effects. I do wish they made a soft mask like they do for hair.
Thank you for your thoughtful review! We're glad to hear you're enjoying the multiple light settings and the convenient 10-minute automatic shutoff, making it easy to relax during your treatments. We also appreciate your feedback about a softer mask design and will be sure to share your suggestion with our product development team. Thank you for choosing Capillus, and we hope you continue to have a positive experience with your treatments!
Answer to my prayers! This has been such a game changer for me as my hair started to thin out in my 40’s. I’m really happy with the results.
Thank you for sharing your experience! We're thrilled to hear that you're happy with your results from using the Capillus device. We truly appreciate your support and thank you for choosing Capillus!
Excellent product and outstanding customer service. Christina was a huge help from start to finish!
Thank you for your wonderful review! We're thrilled to hear you're enjoying your Capillus product and that you had such a positive experience with our customer service. Thank you for choosing Capillus!
Thank you for your review! We're so glad to hear that your trade-in process was smooth and easy. We strive to make every step of the experience as seamless as possible, and we're happy we could deliver. Thank you for choosing Capillus!
I’d be happy to share my experience because it was truly a positive one. I originally purchased the Capillus Pro, but after receiving it, I realized it wasn’t the right fit for my head size. I reached out to customer support, and Isis handled my case from the very beginning. What impressed me most was how quickly and genuinely she wanted to help. She immediately explained my options, helped me find a better fit, and took care of the refund process without any hassle. The entire experience was smooth, straightforward, and stress-free. It’s not often that you come across customer service that feels this personal and caring. Isis made me feel like a valued customer, and her professionalism and kindness turned what could have been a frustrating situation into a very positive one. Thank you, Isis, and the Capillus team, for such outstanding support. I am very satisfied with the service and would confidently recommend Capillus to others.
Thank you for sharing your experience! We’re delighted to hear Isis was able to make the process smooth, stress-free, and positive from start to finish. We’ll be sure to share your kind words with her, and we truly appreciate your recommendation and trust in Capillus! 😊
Excellent and prompt customer service. They resolved my issue.
Thank you! We’re glad our team was able to resolve your issue promptly and provide an excellent customer service experience. We appreciate your feedback!
66 reviews matching