Capillus (www.capillus.com) has a 4.7 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Responsive to emails and the product was mailed quickly and easy to use.
Thank you! We’re glad you found our team responsive and that your product arrived quickly and was easy to use. We appreciate your feedback!
Carla is a genius, 5 stars! Where did you find her? Your u should either give her a raise or a higher position- she fixed my Capillus cap in an instant and when I received the new part and it didn’t work she figured it out, again in an instant and now I can’t thank u enough. What A great brand. Give her a raise or you’ll lose her!
Thank you for the amazing review! We’re thrilled to hear Karla was able to get your Capillus cap up and running so quickly. We’ll be sure to share your kind words with her—she’ll be delighted to know her expertise and dedication made such a difference.
Christina was awesome, answered all my questions and helped me place the order.
Thank you! We’re glad Christina was able to answer all your questions and help with your order. We appreciate your feedback!
Worked through a trade, wry responsive and quick
Thank you! We’re glad the trade-in process was smooth and that our team was responsive and quick to help!
Very good customer service every time I call for help any associate pick up help me all the time thank you keep up the good work.
Thank you! We’re so glad to hear you’ve consistently had great experiences with our team. We appreciate your support and kind words
They truly have great customer service. I highly recommend. I bought one for my hair and face and I am loving them.
Thank you for the recommendation! We’re thrilled to hear you’re loving both your hair and face devices, and we appreciate your kind words about our customer service team! 😊
Excellent and efficient customer support and service!
Thank you! We’re glad you had an excellent experience with our team and appreciate your feedback! 😊
Customer service is great here. They answered my questions, and resolved my issue quickly.
Thank you! We’re glad we could answer your questions and resolve your issue quickly. We appreciate your kind words!
I had trouble completing my order on-line a few days ago. I called today to complete my order. A lovely employee by the name of Yeli walked me through the order easily and it will be here in a week. She was very informative about warranties and return policy. I'm excited to try these products, especially after speaking with her.
We’re so glad Yeli was able to help make the ordering process easy and provide the information you needed. We’re excited for you to receive your products and appreciate your kind words!
Iris was very knowledgeable and took the time to make sure my questions were answered, and gave additional suggestions.
Thank you! We’re glad Isis was able to answer your questions and provide helpful recommendations—we appreciate your kind words!
Yeli was AWESOME! Patient, knowledgeable and unbiased advice. Great customer support and customer service! -TV
Thank you! We’re thrilled to hear Yeli provided such patient, knowledgeable, and unbiased support. We’ll be sure to share your kind words with her!
Service was excellent and fast turnaround. Thank you for such great communication and support.
Thank you for your kind words! We're delighted to hear that you experienced excellent service, a fast turnaround, and clear communication throughout the process. Providing outstanding support is always our goal, and we're grateful for the opportunity to assist you. Thank you for choosing Capillus!
The customer service team was very helpful!!
Thank you! We’re glad our customer service team was able to help, we appreciate your feedback!
Christina was so helpful in assisting me with purchasing a cap. They also remained patient and nice while I had to put her on hold. I recommend her if you need help with anything
Thank you for sharing your experience! We're thrilled to hear that Christina provided such helpful and patient assistance during your purchase. We understand that sometimes things come up during a call, and we're glad she was able to make the process smooth and comfortable for you. We'll be sure to share your kind words with her. Thank you for your recommendation and for choosing Capillus!
Had hard time reaching anyone on phone. Called numerous times and held on for over an hour and no one came on. I also need to know how to register my warranty. The size of the hat is huge and difficult to stay on my head. My last one fits perfectly. How can I talk to someone ? My number is (650) 826-1068.
Thank you for sharing your feedback. We sincerely apologize for the difficulty you experienced reaching our team and for the long hold times. We understand how frustrating that can be, and we appreciate you bringing it to our attention. For warranty registration, you can register your device online at the link here:https://www.capillus.com/pages/warranty To protect your privacy, we recommend not posting your phone number in public reviews. Our customer service team will be reaching out to you directly to assist with your warranty registration, discuss the fit of your cap, and address any other concerns you may have. We appreciate your patience and look forward to helping resolve these issues.
They repaired my unit quickly and without hassle.
Thank you! We’re glad your repair was completed quickly and hassle-free, we appreciate your feedback!
The second rep I talked to made things a lot easier to order and is sending cushion inserts by doing it for me. The first rep gave me the wrong email that she wanted me to email my receipt, series #, and what I needed.
Thank you for your feedback. We’re glad our team was able to make the ordering process easier and help get the cushion inserts taken care of for you. We also apologize for the confusion caused by the incorrect email address and appreciate your patience while we got everything sorted out.
Yeli and Isis were always very polite and helpful with all my questions
Thank you! We’re glad Yeli and Isis were able to assist you and answer all your questions. We appreciate your kind words!
Your advertisement stated 40% off. I tried to buy the Trispectrum cap, but when I went to check out, it wanted to charge full price.
Thank you for your feedback regarding the current Memorial Day promotion. Currently, the offer states that laser caps are “up to 40% off,” while skincare and recovery products are “up to 30% off.” The email sent on Thursday, 5/21/26 at 9:30 AM specifically outlined the discount amounts available for each model included in the Flash Sale. We apologize for any confusion regarding the promotion and would be happy to review your experience further with you directly.
I lost the charger for the battery. I ordered a new one. I repeatedmy asked for the right charger to be sent to me. They sent me one for an old model. Now I have a lazer cap that will not start. Boo!
Thank you for your feedback, and we're sorry to hear about your experience. We understand how frustrating it is to receive a charger that isn't compatible with your device. Since this review was posted some time ago, we hope the issue has been resolved. If you still need assistance, our support team would be happy to help identify the correct charger for your Capillus model and get you back up and running.
66 reviews matching