Lot oh back and forth calls
Lot oh back and forth calls. Otherwise, very good.
Reply from Capital Auto Auction2026-07-27
We appreciate your feedback and are glad to hear that, overall, your experience was very good.
About Capital Auto Auction
Data updated- Website
- www.capitalautoauction.com
- Category
- Home & Garden
- Location
- United States · Washington
- Status
- Unclaimed
- Last 12 months
- 60 reviews
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Is Capital Auto Auction legit?
Capital Auto Auction (www.capitalautoauction.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
Very Helpful
the tow trunk driver was very helpful and patient. Thank you for making this process easy and stress free
Reply from Capital Auto Auction2026-07-27
We're so glad to hear that our driver was helpful and patient. We appreciate your kind words and are happy we could make the process easy and stress-free for you.
Very easy process to donate the car.
Reply from Capital Auto Auction2026-07-27
We are so glad to hear that the donation process was easy for you. Thank you for your generous contribution!
Everything went very smoothly
Everything went very smoothly. It really did. From the time I picked up my phone to donate my car, to schedule a day, for having it towed.
Reply from Capital Auto Auction2026-07-23
We're so happy to hear that your car donation experience was smooth and seamless from start to finish. We truly appreciate your kind words!
The experience was great!
Reply from Capital Auto Auction2026-07-23
We're so glad to hear you had a great experience with us! We truly appreciate your wonderful feedback.
Timeless and promptness on picking up…
Timeless and promptness on picking up the car. Driver was very friendly.
Reply from Capital Auto Auction2026-07-23
We're so pleased to hear that your car pickup was timely and that our driver provided such friendly service. Thank you for your wonderful feedback!
good communication
good communication, on time for an easy pick-up
Reply from Capital Auto Auction2026-07-22
We are so pleased to hear that our communication was good and that your pick-up was easy and on time. Thank you for sharing your positive experience!
I happy my NPR station is doing this
I happy my NPR station is doing this. Everyone I spoke to was thorough and professional. The truck came this morning and the operator was efficient and polite.
Reply from Capital Auto Auction2026-07-22
We're so glad to hear about your positive experience with our team and the efficient service you received. We appreciate you sharing your feedback!
Very easy, for a good cause
Very easy, respectful tow personnel, showed up on time and made the whole process accessible. Great and emails beforehand to ensure the paperwork was done correctly.
Reply from Capital Auto Auction2026-07-23
We're so glad to hear that the towing personnel were respectful and that the process was accessible for you. We appreciate you acknowledging our efforts to ensure correct paperwork beforehand.
The man who picked up our car was very…
The man who picked up our car was very respectful and on time. The whole process was very simple and efficient. I feel very happy about my donation.
Reply from Capital Auto Auction2026-07-23
We're so glad to hear that the car pickup was respectful and on time! It's wonderful that the entire process was simple and efficient, and that you feel happy about your donation.
Great job!
All were pleasant and pretty seamless processes and interactions - from scheduling the tow to working with the driver. No complaints! Thank you!
Reply from Capital Auto Auction2026-07-22
We're so happy to hear that our team provided such a pleasant and seamless experience, from scheduling to the tow itself. Thank you for your kind words!
Jose made the experience better
Jose made the experience better. He was accommodating which permitted the towing of the car to be more efficient.
Reply from Capital Auto Auction2026-07-22
We're so glad to hear that our team member made your experience a positive one. It's wonderful to know that their accommodating nature helped make the car towing process more efficient for you.
Capital Auto Auction made the process…EASY
Capital Auto Auction made the process of donating a vehicle as simple and easy as possible. From the first phone call to the final pickup of the vehicle.
Reply from Capital Auto Auction2026-07-21
We're happy to hear that we made your vehicle donation process simple and easy from start to finish. We appreciate your kind words!
Best reliable car for 20 years
The overall vehicle pick-up process is excellent. There was a minor miscommunication initially when Tow truck driver contacted the vehicle owner the night before. I did not respond a text message because it was late at 10:30 PM on Friday night. When the driver call at 07:30 AM if I am available. I did not hear the phone ring. He’d almost rescheduled the vehicle pick up for another date. Fortunately, he called and decided to go back and pick up my vehicle. He performed an excellent service. My wife and I already missed our 2006 Mercedes Benz S500. It had been an excellent transportation for 20 years. We purchased a new Mercedes S500 with only 6 miles displayed on the odometer. It was a reliable and dependable car with only 131,560 miles for those 20 years. We decided to donate this vehicle because the remote key is stop working. I have to manually open the doors and trunk. I bought 4 band new Michelin all seasons tires last year. I did not think that I will donate it this year. We think that it is time to let it go and allow a new owner to enjoy it. The proceed from the auction would help the Habitat for Humanity in Loudoun County. It will help many other unfortunate people and homeless for a better day-to-day living assistance. So long! my best friend (Mercedes S500) for a faithful 20 years. We missed you!
Reply from Capital Auto Auction2026-07-20
We appreciate you sharing your experience with us and are glad to hear that, despite the initial miscommunication, the vehicle pick-up was ultimately excellent. It's truly touching to read about your long and faithful journey with your Mercedes S500. Thank you for choosing us to support such a worthy cause.
On time and very professional
Reply from Capital Auto Auction2026-07-17
We are so glad to hear that our team was on time and professional. We truly appreciate your kind words!
Great Experience
The scheduling and the pickup were both great. Your folks are efficient and very courteous. The driver picked up my vehicle right on time and was helpful in removing my license plates.
Reply from Capital Auto Auction2026-07-17
We're so glad to hear that both the scheduling and pickup went smoothly for you. It's wonderful to know our team was efficient and courteous, and that the driver was on time and helpful. Thank you for your positive feedback!
Reliable
Reliable, called before pick up, and again on arrival.
Reply from Capital Auto Auction2026-07-20
We're glad to hear our communication and reliability met your expectations. Thank you for your kind words!
Update on 1970 Bug
This is an update concerning the auction of my 1970 VW Bug. After my posting was read by Capital Auto Auction they contacted concerning the actual auction price of the vehicle and informed me that WAMU misspoke on the final auction amount as they would not know the actual amount for awhile. While Capital Auto Auction could not quote me the actual amount it was higher than the last amount I saw before the auction ended. They said WAMU will issue me a 1098C in a couple of weeks with the actual auction amount but until then I am giving everyone the benefit of the doubt. Update to follow in three weeks. I am giving Capital Auto Auction 5 stars for reaching out to settle and clarify things so quickly.
Reply from Capital Auto Auction2026-07-20
We truly appreciate you taking the time to update your review and for your kind words regarding our team's prompt communication. We are glad we could reach out quickly to clarify the situation with your 1970 VW Bug auction. We understand the importance of accurate information, and we are committed to ensuring transparency throughout the process. We will continue to work closely with WAMU to ensure you receive the 1098C with the final auction amount as soon as it becomes available. Thank you for your patience and for giving us the benefit of the doubt.
Really easy experience
Really easy experience; they were quick and communicative. I appreciated their customer service!
Reply from Capital Auto Auction2026-07-20
We're so glad to hear that your experience was easy and that our team was both quick and communicative. We truly appreciate your kind words about our customer service!
Outstanding
This was such an easy process, from the initial phone call to arrange the pick up of the vehicles to the actual pick up. It was a great experience.
Reply from Capital Auto Auction2026-07-17
We're so pleased to hear that the entire process, from your initial call to the vehicle pick-up, was easy and a great experience for you. Thank you for your positive feedback!