Capital Auto Auction (www.capitalautoauction.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher. Last updated 2026-08-10.
The communication throughout the process was excellent and the driver was super friendly, professional, and right on time.
We're so pleased to hear that our communication was excellent and that our driver was friendly, professional, and punctual! Thank you for your kind words.
I would have given five stars were it not for the problem occurring on the original schedule pickup day, last Friday. After waiting more than an hour, I contacted the transport company for a pickup time estimate. The representative put my call on hold while checking with the driver. She responded the driver said he could not pickup today. I should not have had to telephone to get this information. Someone from the company should have contacted me FIRST! The driver left voicemail yesterday evening regarding the approximate time of arrival today. Today he was punctual, courteous and professional in picking up my car.
We appreciate you sharing your experience with us. We sincerely regret the miscommunication regarding the initial pickup delay. We understand your frustration at having to contact us for an update, and we agree that we should have proactively informed you. We are pleased to hear that the subsequent pickup was punctual and professional, and we are reviewing our communication protocols to prevent similar situations in the future.
Booking an appointment was so easy and informative. I was given all the necessary contact info in case of any situation. The date for auto pickup was very prompt. The driver was courteous and helpful. He kept me informed of his ETA time with several phone calls. The whole process was awesome!
We are so pleased to hear that your experience, from booking to pickup, was easy and informative. It's wonderful to know our driver's courtesy and communication made the process awesome for you!
Communication was great and everything went as scheduled. The tow driver was top-notch and loaded my vehicle with care. It was a very beloved truck. We had a lot of history. Glad it’s going to support something we value.
We're so glad to hear that communication was great and everything went as scheduled. We appreciate you recognizing the care and professionalism of the tow driver, especially given the history you shared with your beloved truck. Thank you for your support!
Communication was great. Team arrived when when expected. Took them 10 minutes to get truck ready to go. Driver was very courteous. Thank you.
We're so glad to hear that our team's communication was great and that they arrived promptly. We appreciate you highlighting the driver's courtesy and efficiency!
Very professional and punctual driver. He couldn’t have been nicer.
We're so happy to hear that our driver was professional, punctual, and provided such a pleasant experience for you. Thank you for your wonderful feedback!
Everything was very smooth and easy but pickup is too early in the morning— before 6 am!
We're glad to hear things were smooth! We understand that early pickup times can be inconvenient. We appreciate your feedback.
We appreciate your feedback. Thank you.
Great communication from everyone involved and I loved the program. The pick up was also easy :)
We're delighted to hear that you had a great experience with our program and appreciated the excellent communication from our team. We're also glad the pick-up process was easy for you!
The donation car was picked as promised the day it was scheduled which is huge for me because I had to take off work the day it was picked. Im glad my donation will be making an impact to help St.Jude Reseach Hospital.
We are so glad to hear that the car donation pickup was seamless and convenient for you. We truly appreciate your generous contribution to St. Jude Research Hospital. Your support makes a significant impact.
It was efficient and transparent. They came on time and were professional in their handling of the car.
We're so pleased to hear that our service was efficient and transparent for you. We truly appreciate you highlighting our team's professionalism and punctuality.
Customer service representatives were helpful, methodical, patient and respectful. They let me know what to expect and when.
We're so pleased to hear that our customer service representatives were helpful and respectful. Thank you for highlighting their patience and clear communication!
I had a wonderful experience with the transfer of my vehicle for a good cause that well benefit others in need.
We are so pleased to hear about your wonderful experience and that your vehicle transfer will benefit others. Thank you for making a difference!
Great communication! Driver was helpful, ensured I didn't forget anything in the vehicle and was very nice and great to communicate with.
We're so happy to hear that our driver was helpful and provided excellent communication. It's wonderful to know you had such a positive experience!
My experience was extremely pleasant and they appreciated the donation with multiple thanks, even the driver was extremely nice!
We're so pleased to hear that your experience was pleasant and that you felt appreciated! It's wonderful to know that our driver was also very kind.
Timely response to complete the pickup. Excellent communication by the individual that picked up the car.
We're so glad to hear that the pickup was completed in a timely manner and that you experienced excellent communication. We appreciate your positive feedback!
Friendly, professional service within the promised window.
We're delighted to hear that you experienced friendly and professional service, and that we met the promised timeframe. Your positive feedback is greatly appreciated!
Process has been seamless from start to finish. Tow operator was on time, friendly and efficient. Thank you for making this donation experience a good one.
We're so pleased to hear that the process was seamless from start to finish! It's wonderful that our tow operator was on time, friendly, and efficient, making your donation experience a good one.
The driver Jeffery was amazing! Very professional and kind! This is our second donation to SPCA! Than You
We're so glad to hear about your positive experience with our driver and appreciate your continued support for the SPCA!
Straightforward and easy process from beginning to finish. Everyone I spoke with was helpful and knowledgeable. The tow truck was also very pleasant and professional. Thanks so much.
We're so glad to hear that you found our process straightforward and easy from start to finish. It's wonderful to know that our team members were helpful and knowledgeable, and that our tow truck driver was pleasant and professional. Thank you for your kind words!
60 reviews matching