Champion Windows & Home Exteriors (www.championwindow.com) has a 1.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 60% of reviews are 1 star, a relatively high share; The business has replied to 43% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Bill W.美国 · 1 review · Experienced 2025-06-25 ·
★★★★★
Never Again Beware,
Never Again Beware,
We started the installation of our windows and slider over a year ago, on March 2nd, 2024, and the installation is still not complete. The new windows and installers showed up and started tearing out the windows and slider, only to find out that several windows and the slider were not correct. For some reason unknown, the project manager told the installers to keep going and install the windows and sliders even though they were not correct. The project manager then told me they would order new replacements that day and swap them out when they came in. Well months later, the slider and part of the windows came in and again, the slider was wrong but it was swapped out. The windows were installed incorrectly. The installers did not have the correct materials for the windows, so they thought it would be smart to screw them together, damaging the windows in the process, so now we have to replace them, which means another order. Months, and I mean months, later I get a call saying they need to come out and inspect the project to see what needs to be ordered. Wait, didn't we order everything months ago? Champion sends someone out who goes over the install and what's wrong and says he needs to send a report. Months later they call and say they need to do another inspection for some reason; the same person comes out with the same list again and sends another report stating the same thing as the previous report. Months go by, and now everything comes in, but it's damaged and has to be reordered. My new windows have bows in the middle; the sash bows approximately 1/4" from end to middle to end and looks horrible. We can't use the slider due to the torn screen and how hard the door is to open. Windows were never sealed on the bottom, and you can feel air coming in. Champion Windows are, in my opinion a step BELOW builder's grade. I feel my house is less efficient now than with older windows. The one thing Champion Windows will be good at is collecting money even though they have not finished. Champion Windows has by far been the worst company I have ever had to deal with. I would suggest doing your homework, reading true reviews for your area, and being diligent about getting what you pay for. Good luck; you will need it.
Reply from Champion Windows & Home Exteriors2025-06-27
We sincerely apologize for the inconvenience and frustration you've endured throughout this process. We would like the opportunity to address your concerns directly and work towards a resolution. Please contact us at (423) 933-1006 to discuss this matter further. Our customer service team is ready to assist you and ensure that your concerns are properly addressed.
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Dr Ken美国 · 10 reviews · Experienced 2025-06-12 ·
★★★★★
5 months disruption & damage to our home to boot
We contracted with Champion in April 2023 for an 18'x18' sunroom addition to our home to replace a screened porch and patio of the same area. They started the work in late November 2023, and the project was riddled with problems. The greatest problem was that after Champion jack-hammered out our existing 18’x18’ cement pad, the put in the helical supports that the county mandated, and they they poured the flooring for the sunroom without getting permission from the county. So they had to then jack-hammer out another 18’x18’ cement pad so that the county could inspect the helical supports, and once approved, Champion then poured the floor for the 2nd time. The project was finally completed in April 2024 and shortly thereafter we started to notice small cracks in our tile flooring in the adjacent family room and kitchen. But then winter set in, and we experienced some very cold temperatures for this region, those small cracks really started expanding and growing in length. Once crack is now about 20’ length. We lived in this brand new house for 6.5 yrs without any flooring problems whatsoever. Champion then came in and did serious jack-hammering TWICE and then the problems with the flooring began. Champion is now trying to say that their jack-hammering had no effect on our flooring and that the house is built on soil that is somehow compromised, although there is no evidence to that effect. As of this writing, we are still trying to get Champion to agree to pay for the flooring repairs without having to take legal action, but so far it looks like the remedy will be through the courts. The angst caused to my wife during 5 months disruption to our lives while Champion built the sunroom and now this issue about the damage done by Champion to our flooring has really taken the joy out of getting the sunroom. For the premium price we paid Champion (they were the most expensive of the 4 companies we got quotes from), it turned out to be a very bad experience and if we had to do it all over again, we would not go with Champion.
Reply from Champion Windows & Home Exteriors2025-06-13
Thank you for sharing your feedback with us here, Ken. We apologize for the delays in your project. We will pass along your view on the flooring to our customer service team and management in the Charlotte office.
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William Graham美国 · 30 reviews · Experienced 2025-04-28 ·
★★★★★
Terrible Communication
This company has several communication issues. First I had an appt for my door to be measured at 10 am. On the day of the appointment, I received a text at 930 and an email that my appt was now between Noon and 4pm. I decided I would run some errands and when went to leave the contractor was here at 10:00 to measure the door as originally scheduled. I told him that they had notified me of the change but they Never told him. He didn't remove the trim from around the door to measure properly because when the installer showed up months later with the new door and after removing the trim around the door and rechecking, he told me that the door he brought was too short. I had told and showed the salesman that the door I was replacing had extra trim inside the opening and the salesman assurred me that the new door would eliminate this, but the door that was incorrectly measured would still require this extra trim because the saleman Never mentioned this to the representative who took the measurements. The installer apologized and remeasured the door correctly and I had to wait sever weeks for Champion to remake my door and take another day off from work and of course they don't offer any form of compensation to their customers for their own mistakes, just Sorry for the inconvenience. The door was Finally installed yesterday and thankfully I had the same installer who had remeasured the door correctly and he did a Great job. Today I received both a text and an email informing me that my door had been received by my local office and I would soon be contacted to schedule an installation appointment, remember this is After my door had already been installed. I called four different phone numbers to speak to someone and after holding for almost 30 min, I left my call back number. Then coincidently I received an email asking me how I liked my experience with Champion, and that I should leave a review. These doors are not cheap, mine was $15,000, but with the measuring mistakes and the costs of sending the installer here twice with his truck (85 miles away) I can now see why their prices are much higher than local home improvement stores including the cost of installation. My neighbors really like my new front door but agreed that a company this big should have better communication with their customers and their reps should know how to measure correctly the first time.
Reply from Champion Windows & Home Exteriors2025-05-05
Thank you for sharing your feedback, William. We appreciate your business and apologize for the issues with communication and measurement. We will share your comments with our team and use it to improve our service.
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Debra H美国 · 2 reviews · Experienced 2025-04-28 ·
★★★★★
Proceed with caution...poor follow-up & communication
I had all of my windows replaced by Champion. I ordered them in August 2024. The initial install was in November 2024 but some windows arrived broken or the wrong size and the the instal of those took place early this year. Two of the large windows, one in the bedroom and one in the dining room, have been tweaked, had balancers replaced and frames replaced and they still do not operate meaning those two rooms are still in limbo with the furnishings moved away and sheets hanging over them. They are double hung and they can only be partially opened or closed and only with EXTREME effort. I have contacted the local office, the regional manager and the main office trying to get someone out here to discuss options but I can't get anyone from the company to respond. This was a very expensive project and lack of communication and failure of the company to follow-up and make good on their product has spurred me to warn others of the company. The windows that work are great but having two major windows that don't operate is unacceptable. Proceed with caution if you are considering windows from Champion.
I have reached out to Champion for windows as a homeowner since 2020. Ive had more than 20 windows ordered and installed. In late 2024 I moved into a new home and decided to go with the brand I knew and trusted. I scheduled Champion to replace 10 windows and the experience has been amazing. The order was confirmed by Quality Control team and the customer service team has been fantastic with communicating order status. I was notified on Wednesday the windows arrived. I scheduled the installation and met the lead Mr Johnston who reviewed the order and confirmed the location of each window. Remeasurements were done and I blinked and all my windows were installed. The efficiency and quality and attention to detail and clean up was outstanding!!! Thank you Champion for another amazing home upgrade Ill cherish for a lifetime!!
J
J.Walker美国 · 1 review · Experienced 2025-03-19 ·
★★★★★
Scheduled an appointment No Show and No Call
Scheduled an appointment 2 weeks a go and the rep. never called or showed up. They had the nerve to send a survey on how the rep. performed. He performed terribly because he did not call or show up for the appointment after me and my wife set aside time in our day to meet. Our time is valuable too.
Reply from Champion Windows & Home Exteriors2025-04-01
We're very sorry for this inconvenience. Surveys go out to capture the positive experiences and the negative. Thank you for sharing your feedback with us so we can work to correct this.
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Matthew Ivan美国 · 1 review · Experienced 2025-03-25 ·
★★★★★
Incompetent and the worst experience I've ever had
If I could give zero stars, I would. This has been the absolute worst experience I’ve ever had with a home service company. My window replacement was covered under my home warranty due to a simple crack, yet it took over two years and at least five failed attempts—and they still never fixed it.
Some of their many mistakes:
• Ordered the wrong size glass twice.
• Provided sashes in the wrong color.
• Showed up with just the glass (after all that).
• Never called back or kept me updated, sometimes going months with no communication.
• Even closed my ticket without telling me, twice!
After wasting dozens of hours of my personal time, they finally admitted the whole window needed to be replaced—but suddenly, that wasn’t covered under the warranty. Two years of frustration for nothing.
This company is incompetent, unorganized, and has terrible customer service. If you value your time and sanity, stay far away.
14 months with huge gaps and holes in our home and excuses lies no show appointments. Bbb complaints and now the ROC is telling them to fix it do their again lying saying things are in the contract that aren’t and that they can’t get ahold of us! Lies. It’s the worst company in the universe run!
Reply from Champion Windows & Home Exteriors2025-03-21
We apologize for the long wait time for repairs. We are in touch with the BBB and will work to find a resolution as soon as possible.
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Becky美国 · 3 reviews · Experienced 2025-03-15 ·
★★★★★
The most difficult company to get a hold of after you schedule a sales call
After making sure that both my husband and I would be home, sending two email reminders, and sending 2 reminder texts, champion didn’t show up for their appointment. There is no way to talk to the actual office that is supposed to do the work. All you can talk to is a central phone number. Very unimpressive. If they are this difficult to get a hold of before they have my money, I can only think how difficult they would be to get a hold of after I have paid.
Reply from Champion Windows & Home Exteriors2025-03-17
We apologize for this inconvenience, Becky. We know your time is as valuable as ours and do not take this lightly. We will speak to our team about this to find out what happened and work to prevent missed appointments without notice in the future. Thank you for bringing it to our attention.
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Linda Wolfe美国 · 3 reviews · Experienced 2024-11-20 ·
★★★★★
Johnnie Goodwin is wonderful
Would like to give 5 stars. Let's see if they fix the problem.
Need to replace my half screens with full screens. The original sales guy left the Company. Johnnie Goodwin stepped in and has set the wheels in motion to correct.
“HAVE YOU EVER DANCED WITH THE DEVIL IN THE PALE MOONLIGHT?”
I see why the sales people pressure you into leaving a review. Because behind the scene is anything but 5 stars!
Yea, the sales person did his job. He sold me! He explicitly told me that I could pay my balance in 12 months, no interest.
I was a cash option customer- so why was I being presented financial documents for a loan? MONTHS (July 2024-September 2024)of back and forth with the sales representative of how these loan documents were figured wrong! Then in September 2024, the “Collections Department” got involved, basically stating that LONE STAR CHAMPION DFW1 WINDOWS, LLC will not honor the 12 month no interest cash option and that the company can only offer 6 months no interest. All the while, still receiving wrong figured financing documents for $12,303 to sign (from July 2024-September 2024). I guess the Financing Company gave up trying to collect my signature for $12,303. Oh and did I mention, I had already given a $12,400 deposit? And did I not mention that I was a cash option customer? So, why is/was the company bullying and pressuring me to sign erroneous documents?
Point blank: DO NOT GIVE YOUR BUSINESS TO THIS COMPANY! RUN FAR, FAR AWAY AS FAST AS YOU CAN!
Our windows were “ordered” the second week in June 2024. In July windows were installed, however two were wrong designs! The Big Bay Window (the most expensive) was one of the windows that was missing grids and a master bedroom with totally the wrong design. The last of my window(s) were installed December 2024- and it wasn’t the (wrong) Big Bay Window, either. You do the math.
If you find yourself baited by the buy 2 get 2 offer so blatantly advertised, then I would suggest you not finance. By the reviews of (their) financing company- I saved myself from (another) mistake.
I feel it is my duty to inform potential consumer(s) of LONE STAR CHAMPION DFW1 WINDOWS, LLC to be very weary of all and any transactions involving them. READ, READ, PLEASE READ the NUMEROUS COMPLAINTS OF THIS COMPANY ON THE BBB WEBSITE. (Which is where I’m going next to put my complaint in queue). Be informed before making that God awful decision that you will soon regret. And if you did have the misfortune of being taken advantage of, you have rights.
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Steve美国 · 3 reviews · Experienced 2025-02-16 ·
★★★★★
Today is day one with the new windows
Today is day one with the new windows. Our main reason for looking for windows was sound mitigation. The Champion rep came out and showed us why our current windows were bad and how the Champion windows would block so much more noise. The ONLY reason we wanted windows was to help even dampen sound. The windows look fantastic! As I sit here writing this listening to even more traffic through my new $14k windows. Hey, they made money and the rep prob got a fat commission, so that’s what counts, right? $14k for more traffic noise! Win win right? I wish people, even salesmen had an ounce of integrity anymore.
K
Kimberly美国 · 3 reviews · Experienced 2025-02-10 ·
★★★★★
Horrible Communication and Sloppy Work
Very disappointing experience.
Severe disconnect between salesman and install; inaccurate representation.
Poor quality workmanship, many mistakes.
Communication hugely deficient.
There have been many disappointing aspects to our experience and I can’t believe we depleted our savings for this!
Salesman Crispian was friendly and charming, on time and spent a long time with us.
Crispian seemed quite knowledgeable and convincing, however, we could only take him at his word.
There has been a disconnect between several things that Crispian relayed to us vs. what has occurred in reality. We have never heard from Erin the Install Manager. We were not kept up to date on status of project in the manner that we were led to believe we would. We found out rather abruptly that we were next on the list with a notice of essentially less than two weeks. We were initially told that our project would not happen for 32 - 36 weeks. While a sooner time frame was exciting, it also put us in a position to have to scramble to complete several other things necessary for the project to begin. We were also told that the reason that the timeframe given was so long was because the "room" was custom manufactured to our specifications AND "we don't just let anybody install these rooms", explaining that the workers had to be highly skilled and there just aren't that many who can do it. From my perspective, being present for much of the installation, I would greatly disagree with the integrity of the information we were provided.
No contact with office staff other than Rick, Project Supervisor
The deck was disassembled and then reassembled as it should have been. Stefan was very apologetic and provided an explanation. It was appreciated when Rick traveled to obtain the green shingles, however, this was an expectation we had based on our initial order and agreement. Other issues are still pending.
Several times, team did not bring correct items or all that was needed, seemed to always be in a rush, worked only 2-3 hours at a time. This rating does NOT refer to Stefan Ford, the carpenter. He was excellent, professional and timely, despite having to re-do part of his process when we realized that he had been given incorrect dimensions.
Electrical outlets were not placed according to code and an outlet ultimately had to be cut into the floor to meet code. The alternative was an external box that would stick out from the wall, which was unsightly. Based on the measurements of the room, Champion should have known that there would be an issue with outlets and make the necessary preparations ahead of time as well as informing us of our options.
Screen on sliding glass door is poor quality, thin, with several noted tears/holes. Have asked for this to be replaced; replacement is poor quality work.
Installed a faulty slider door (dent in frame and does not close/lock properly).
Caulking around trim/panels inside the room was done too quickly, sloppily, leaving gaps and cracks in several areas. Have asked for this to be corrected, still unsightly.
PTAC unit is loose, not sealed as there is a gap along bottom of unit, allowing cold air and debris to blow in. Several concerns still not addressed.
I do not believe that I received a fair value for my money, can’t believe that we depleted our savings for this!
Communication is largely deficient. Submitted a lack of satisfaction to Champion and Marie Downes replied that she was sorry for the inconvenience with our new KITCHEN (we added a 4-season room) and that she would look into it right away. Have not heard back from her in two months.
Photo examples submitted on Google.
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Mike Eisenhauer美国 · 1 review · Experienced 2024-12-10 ·
★★★★★
This company has the worst customer…
This company has the worst customer service department I have ever dealt with. I had them replace all the windows in my home on December 8. Their windows are good, but their installation job leaves a lot to be desired. No drop clothes were used under the windows. I had a mess on the carpet, tile floors and throughout the house and even on the sofa in the living room. The window tracks were not even cleaned out after installation and they were full of plastic shavings. I had to take a shop vac and clean all the windows out. Window sills were damaged and cracked under several windows. I took pictures of all this mess and sent them to the company right after the installation and that was back on December 10. I have left messages with them, sent weekly emails and all I hear back is someone will contact you. The salesperson that came out and did the estimate does not even respond. I am still waiting almost two months later for someone from Champion to contact me.
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Olen Byers美国 · 1 review · Experienced 2024-01-26 ·
★★★★★
I have been trying to get my money back…
I have been trying to get my money back from this company for almost a year when they put in some windows that are not what the salesman told me when he sold me these windows. they send out repairmen and the repairman can hear the problem but will not do anything to fix the problem. Then Champion will say that they are sorry but will not refund my money.
J
Joan Greene美国 · 2 reviews · Experienced 2024-12-30 ·
★★★★★
Great Install
Timely installation and team did an excellent job on our windows and gutters. They look great and the cleanup was thorough.
I am overall happy with the windows and the sliding glass door that Champion installed. However, getting service on my Champion products has proved to be a challenge.
We hired Champion to convert our screen porch to a 3- Season Room
We hired Champion to convert our screen porch to a 3-season room. The conversion now gives us the ability to use the porch for so many more occasions and for most of the year. The work was expertly done and the quality is superb. So happy with the results!
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Mary Vukonich美国 · 2 reviews · Experienced 2024-12-14 ·
★★★★★
Love my new windows
Love my new windows! Installation went without any problems
I read other’s review and most of them were complain about communication (e.g long wait time, lack of call back, miss appointment). I, too, can’t get a rep return my calls after the initial meeting.
Luckily, I called the district rep personal phone number and get response right away. So it is vital that the company employ good sale reps (or installers) who can truly response to the customers in a timely manner.
I loved the products and the installation. Outstanding work.
Final note: do shop around. I have another quote from other company that was $10k more.
