cimb.com.my (www.cimb.com.my) has a 1.0 out of 5 rating on OK.one, based on 2 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-10-25.
The ATM machine in Langkawi blocked and retained my credit card. Had to go all the way to the bank by car to explain it. Had to fo retrieve it next day. By car. No apologies. And CIMB took my money. 500 MR. My bank still waiting for an answer because i disputed. Chargeback process. No answer from the Islamic Malaysian bank. Customer service sucks. They own me more than 100 €. Scammers
Customer service sucks! If they cannot provide you a resolution, they just going to drop the call without giving a return call. I experienced this kind of service thrice with reps named Allan, Don and Sam. Until now my concern was not properly addressed. No follow through, I need to contact them day by day to have an update! I called them for updates as I am not receiving any updates via CIMB app even I uninstalled and reinstalled it.
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