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Cityluxe

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52 reviews

4.652 reviews
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About Cityluxe

Data updated
Website
www.cityluxe.sg
Category
Events & Entertainment
Location
Singapore
Status
Unclaimed
Replies to negative
80% (4/5)
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About this business

Cityluxe is a premium gift and stationery store that offers the widest range of fountain pens, sketch pencils, TRAVELER'S notebooks and refills, journals, washi tapes, and stickers in Singapore. Look for your TWSBI, Kaweco, LAMY, Pilot, Parker, Cross, Sheaffer, Faber Castell fountain pens, rollerball and ballpoint pens. We also stock all brands of fountain pen inks, such as Pilot Iroshizuku inks, Noodler's inks, Vinta, Kaweco & Kyoto inks. We also stock premium papers, notebooks and journals such as Leuchtturm1917 & Moleskine notebooks, Sanzen Tomoe River, Kokuyo Century, Yamamoto Iroful, MD Paper, Maruman Mnemosyne & Sketchbooks. We also stock Hightide and Penco stationery and home lifestyle products.Personalise your pens and notebooks with individual name embossing and corporate logo engraving and collect within 24 hours. Visit our showroom to try before you buy. Whether you are new to fountain pens or journaling, or trying to find the perfect gift for your loved ones, get expert advice from our friendly staff. We ship worldwide from Singapore!

Written by the business, not verified by us.

Is Cityluxe legit?

Cityluxe (www.cityluxe.sg) has a 4.6 out of 5 rating on OK.one, based on 52 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 80% of negative reviews. Last updated 2026-10-24.

What people say

I ordered from Cityluxe via two…

I ordered from Cityluxe via two different platforms- their own website (through Instagram) and Shopee. Both packages came incredibly quickly, well packaged and interactions with the company were great. Would highly recommend this company, great products, great people (and their sales are awesome!)

Reply from Cityluxe2025-10-03

Thank you for your kind support! We are glad that you have received your orders promptly and you are enjoying using the products!

Great little place where you can see…

Great little place where you can see many cute things, more are hidden in their warehouse. Friendly owners and staff. Always helpful.

Reply from Cityluxe2025-09-01

Thank you for your kind support! We love seeing you around our little place here too! See you again soon!

A shop that makes you feel like family

A shop that makes you feel like family. One stop for all things stationery! Journals, writing instruments, stickers, ink.. Purchase from them with confidence!

Reply from Cityluxe2025-09-01

Thank you so much for being a friend of our store! We love having you in our little showroom!

I love to come here to get my stickers…

I love to come here to get my stickers and journal supplies so it’s great for those that love journaling. So if great for journal fans they have tons of supplies for you. Original Travelers notebook inserts and journal covers. They are also distributors of fountain pens like TWSBI and Kaweco pens. They have a variety of inks from Pilot, Dominant Industry and others

Reply from Cityluxe2025-09-01

Thank you so much for being a regular here! We are truly thankful and appreciative of your visits and purchases with us over the years! Did you try out our engraving and embossing services yet?

Great online store to pick up goodies

Great online store to pick up goodies - MT tapes, traveler's company and kaweco pens.

Reply from Cityluxe2025-09-01

Glad you are enjoying using the Kaweco fountain pens, MT washi tapes and TRAVELER'S notebooks for your journaling and calligraphy!

Very pleasant experience in Cityluxe

Very pleasant experience in Cityluxe. They have all the awesome varieties of products for journaling and the staffs are very friendly!

Reply from Cityluxe2025-08-29

Thank you for visiting us! Glad you enjoyed the visit to our showroom! We hope to see you again!

OG Regular Customer ❤️

Long time regular customer, i will always keep coming back here because their showroom is super cozy. They are moving out of the current place. Last day (15th September). Quite sadden from this news. Come here to visit them for more TN /Journaling/Bujo/Stickers/Fountain Pens/Inks!!!

Reply from Cityluxe2025-08-22

Hi, thank you for your loyal support! We are moving to our new location in 601 Sims Drive with an upgraded experience! Do visit us again when we have our grand opening! There will be even more TRAVELER'S notebooks and inserts, Leuchtturm1917 journal individual name embossing services, and a wider range of pens and fountain pens for instant name and corporate logo engraving! We are sure you will love it!

I had a great experience at cityluxe

I had a great experience at cityluxe. The store has an amazing team of employees that were very helpful and made sure that your questions were answered. In Store experience was great !!

Reply from Cityluxe2025-08-20

Thank you for visiting us at our showroom. We are glad you enjoyed your visit. We hope to see you again soon!

Ordered three Pilot G2 Limiteds on July…

Ordered three Pilot G2 Limiteds on July 25. Their website indicated last mile would be handled by Royal Mail in the UK. Parcel was sent Aug 26, using Qxpress, and arrived in the UK Aug 1, where it was given over to SkyNet, and then the tracking never updated again. I reached out Aug 9 to see if this was normal for this courier, as I had no experience with them before, but would expect a parcel to get to me within a week of landing in the UK, even if it needed to be processed through customs. They advised me to reach out if the parcel had not arrived in their 1-2 week timeline for delivery to the UK, and they would contact the courier. I contacted them Aug 20 to confirm I had still not received it. Then again Aug 22. Then a third time on Aug 26, which they finally responded to, saying the previous emails had been sent to spam, and they would contact the courier that day to chase it down. I emailed Sept. 4 for an update. Then again on Sept. 6, informing them I'd be disputing the charge if they failed to issue a refund by close of business their time, Sept 9. I sent this final email not as a reply, in case somehow they had failed to mark my address as not spam. In light of this experience, I do not recommend purchasing internationally from this retailer. All their communication was courteous and detailed, which is why this is a 2-star review and not a 1, and I do genuinely hope they have no trouble getting reimbursed by their courier.

Can’t even log in now

Reply from Cityluxe2018-09-21

Hi Joanna, we are sorry to hear that you are unable to log in. We have recently upgraded our website, so your existing account needs to be activated in the new site. For security purposes, you will need to activate your account via our email. We have sent out emails to all our existing members about 2 weeks ago, and we just resent you another email for activation. Please feel free to call or message our customer service if you have any difficulties. Thank you!

Cityluxe is amazing!

Cityluxe is prompt in their responses and my go-to for stationery (especially Fountain pens and Traveler's Company/Notebook items), even though I'm in Aus and their operating from Singapore! Wish I was there for their TN community gatherings!

Reply from Cityluxe2018-09-17

Thank you for your kind support! We hope to meet you in Singapore one day! =)

My order was delivered promptly and in…

My order was delivered promptly and in good condition. The whole process of purchasing online went smoothly. Thank you. I think if you do not have a shop at ION Orchard, then your website needs to be updated. I went to ION only to find that your shop is no longer there. It would have saved me a lot of trouble if I was directed to your online site straight away.

Reply from Cityluxe2018-09-17

Hi Cecilia, Thank you for your support! I'm not sure when you last visited, but our ION store was closed in early July, and our website has been updated since then. However, Google took a while longer to update that our store has moved to our WorkRoom location in MacPherson area. If you would still like to view our products in person, do come by our showroom. You can find our full address and operating hours details at our website. Once again, thank you for your patience and support!

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