Claims Consortium Group

Excellent service

Excellent service. We had a serious water leak which resulted in four floors being taken up and replaced. Everyone was kind and helpful and made the whole dreadful experience bearable. Thank you so much.

Great communication kept us informed of…

Great communication kept us informed of progress. Very pleased with sink refit.

Patience

Unfortunately we had some issues with the replacement kitchen unit’s supplied which were the incorrect size!This extended the time taken to complete the replacement unit’s!A bit frustrating to say the least!

The company is irresponsible when receiving a complaint on their member

The company is irresponsible when responding and remains inapproachable when they need to follow very certain matters through, all while it is excusing on trivia since February 2026. They operate against the Care framework of the Institute of Customer Service and at the contrary to the standards in the Customer Charter of the Chartered Insurance Institute.

Everyone from phone calls to…

Everyone from phone calls to workmanship were amazing

Water damage to my kitchen

After water detection test found vast pool of water under my kitchen corner unit, I contacted Tesco, my Home Insurers, who placed me into the very capable hands of Claims Consortium Group. I appreciated being kept informed, at every stage of the repairs, and the damage to my kitchen was rectified in a very satisfactory way. Thank you. Naomi

Rapid response

Rapid response - devised a strategy in terms of a survey that was appropriate to the amount of damage, so that the claim was settled quickly. This was backed up by a transparent approach, so that I was kept informed.

Very professional and slick service

Very professional and slick service , from the guy who came within 2 hours of claiming to make a temp repair to the tradesman Andy who took pride in his work and finished the work of perfectly . Staff all kept us informed of next stages and what to expect next. Def recommend

Dealt with issue promptly & efficiently

Job done with no fuss

Helpful and realistic experience

The fitter made an absolutely fab job…

The fitter made an absolutely fab job of are kitchen & left clean & tidy Many thanks Keith

Speed of claim

Prompt response

There was a prompt response to our household claim resulting from the freak storm Goretti. Paul was professional and sympathetic and a good communicator. We were satisfied with a fair result.

This claim was easy to process and understand.

This claim was easy to understand and the various emails and phone calls were handled professionally and competently. I am very pleased with the service.

very satisfied

It was very well handled and very prompt

Claim

Went through 3 different people which took a lot longer than it should. The end result was satisfactory.

I recently made a claim on my buildings…

I recently made a claim on my buildings insurance which was dealt and completed within 3 weeks. We were really happy with the process as it was the first time we had made any sort of claim on our house insurance.

Very impressed

Sophie was very helpful and efficient in dealing with my claim. I had all the information to hand and it was approved within about a week and settlement came a few days later.

All very efficient!

I started my claim in the beginning of…

I started my claim in the beginning of October dealt with someone in Suffolk I live in wirral my claim is a genuine one I have had a face to face meeting with an assessor he looked at my property seen that my claim was all kosher yet here I am at the end of December and still not received anything or even an acknowledgement of what Is going on in my experience is anything to go by if your insurance company has any dealings with this group I would avoid like the plague