Claims Consortium Group (www.claimsconsortiumgroup.co.uk) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 27% give 1 star; The business has replied to 97% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
7 months and still not sorted, the whole process has been painful and their communication is dreadful. If you have a choice do not use them!
Good Afternoon, I am sorry to hear of the delay and lack of communication. If you could please email us at [email protected] we would be happy to look into this matter for you. Kind Regards Customer Services
The contractors were quick to come to my house and examine the damage The repair was completed within 5 days of my making a verbal claim. When the contrator completed the work they cleared up every thing
Quickly sorted, made good afterwards. Good guys. Painless all-round
Review for Claims Consortium Group 1/5 Absolutely appalling experience. Communication throughout the process was abysmal. After our claim was verified by surveyors, civil engineers, and even CCG themselves, it was inexplicably rejected within 24 hours. When we requested the report explaining the rejection, we found it had omitted significant information that supported our claim. Worse, the report was riddled with errors, which is shocking given the importance of the situation. This level of inaccuracy and disregard for thoroughness is deeply upsetting. We would not recommend CCG to anyone. Avoid at all costs.
Good Afternoon, I apologise that you have cause to be unhappy with the service offered by CCG. If you could please email us at [email protected] we would be happy to address this for you. Kind Regards Customer Services
Work was completed efficiently, cleanly and timely . Very pleased with result. Thank you
Took too long, not happy with way we were spoken to by servicemen, poor communication, last thing they said it was complete but we were not happy with the outcome.
Good Afternoon, I am sorry you have been unhappy with the handling of the claim and that you were not happy with the outcome. If you could please email us at [email protected] we would be happy to look into this matter for you. Kind Regards Customer Services
The workmen turned up when promised and did a good job. There was an issue with a toilet in the house after work had been carried out, but that was dealt with very quickly.
Professional, Friendly staff . Great communication and listen to our concerns Quickly dealt with and work completed within 2 days of notifying Many Thanks
Really great job, new section of drainage pipe was required as it was causing toilet blockage. A lot of digging was involved but the guy managed to do it all in a day including reinstating the big hole. Very pleased with their services.
I originally submitted a claim on travel insurance in June. After some initial contact back and forth to verify details, the company just stopped responding. After repeated attempts to contact the company, I submitted a complaint in September. This resulted in a response that my claim wouldn't be approved with clear reasons as to why. However, given the prolonged period it took to reach this decision and lack of response to my repeated queries, the company offered me compensation in October which I accepted. No compensation has been paid and again after repeated attempts to query this delay, I am yet again getting zero response. This has now gone on for 6 months
Good Afternoon, I am sorry that you have been unhappy with the communication from CCG. If you could please email us at [email protected] we would be happy to look into this matter for you and ensure you receive any compensation agreed. Kind Regards Customer Services
Excellent service provided by this company on behalf of my insurers. Authorised my claim very quickly and assigned a contractor quickly too. Great service.
My claim was dealt with very quickly and efficiently.
Extremely efficient and prompt with decisions and communicating with contractor.
This is the worst insurance company I have ever had dealings with. They bought Roger Rich & Co. We have been waiting for a claim to be settled since March 2024, after damage to our holiday home. The claims handler, a Ms Sally Stonehouse seems to prefer to sit on her hands. Receipts were requested and provided. The service is extremely poor and they seem just to ignore requests for status updates. Avoid, avoid, avoid.
Good morning, We would very much like to follow up on this for you. To enable us to do so, please email us at [email protected] with your claim reference and postcode. Kind regards, CCG Customer Services Team
Good communication and chased subcontractors up when necessary,thanks to Koz for finally getting the job finished
Hire claims handlers who actually know what they are doing. Such awful service and in breach of ICOBS 8.1 Will be highlighting this firm to the ombudsman.
Good morning, We're sorry to learn of your disappointment in our service. If you would like to elaborate on your feedback, so that we may review your concerns, please feel free to email us at [email protected] Please include your claim reference number and/or postcode. Kind regards, CCG Customer Services Team
your service so good I'm with your time scale and tendon time
I was not happy with the length of time it took you to make a decision as to whether to authorise the work. The contractors representative told me it was a relatively simple straightforward repair and they forwarded their report to you with a day or two. It took you three weeks to make a decision as to whether or not to authorise them to go ahead. Meanwhile I had a leaking pipe under my home which was very stressful. I must say R&D water engineers who effected the repair were fantastic and sorted the issue out within half a day.
I have read a lot of these reviews and I think what you are claiming for makes a lot of difference. My Insurance company is Urban Jungle, CCG handle the claim for them. My claim was for a mobile phone and CCG passed the phone to Another company Computer and Tech Solutions Ltd, who I sent my mobile too at their request. They then sent the phone onto another company to review the repair. That's 4 different companies for one claim. My phone has seen more of the British countryside than I have. It has now been 4 weeks since I first contacted them and everyone I talk to at CCG seem to just repeat "we only received the report yesterday". For a company that claim on their website and all the IVR messages that each customer is important... I don't feel very important. This is not good customer service and I feel that having too many companies responsible is an easy way to hide behind the fact that this is a poor service.
Good afternoon, Thank you for taking the time to leave a review of your experience though we're sorry to learn we have failed to meet your expectations on this occasion. Should you wish for us to follow up on this, please feel free to email us at [email protected] Please include your claim reference number and/or postcode. Kind regards, CCG Customer Services Team
6 weeks I have been chasing my claim and they don’t appear to have even looked at it yet! Constant excuses of they’re busy with others, the person you need is on holiday, they’re in a meeting! Absolutely a waste of time, nobody seems to have a clue what is going on where. I feel sorry for the lady who answers the phone, she must get these calls every day. There’s no certainty of when things will be done. It’s sad
Good afternoon, We would like to follow up on this for you. To enable us to do so, please provide your claim details, by emailing us at [email protected] Kind regards, CCG Customer Services Team
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