Really fast shipping and great customer…
Really fast shipping and great customer service
Reply from CleanFreak.com2026-06-10
We thank you for your feedback! We thank you for ordering with CleanFreak!
About CleanFreak.com
Data updated- Website
- www.cleanfreak.com
- Category
- Construction & Manufacturing
- Location
- United States · Knoxville
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 91% (10/11)
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Is CleanFreak.com legit?
CleanFreak.com (www.cleanfreak.com) has a 4.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 76% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
What people say
Good product
Reply from CleanFreak.com2026-06-04
Thank you for your feedback. Thank you for ordering with CleanFreak.
Great selection & service!
Reply from CleanFreak.com2026-06-04
Thank you for your feedback. Thank you for ordering with CleanFreak.
Great quality products.
Reply from CleanFreak.com2026-06-03
Thank you for your feedback. Thank you for ordering with CleanFreak.
Poorly assembled
I had to disassemble the entire manifold and apply thread tape to all components due to all the leaks. For $3k it is disappointing.
Reply from CleanFreak.com2026-05-31
Hi Chad- We apologize that you ran into this? Did you establish a ticket through our tech support? I am not finding record of that, so wanted to check in.
Fantastic customer service!!
Reply from CleanFreak.com2026-05-31
We thank you for your feedback. We thank you for ordering through CleanFreak.
CleanFreak.com consistently offers quality products
CleanFreak.com offers quality, effective products, and the service is fast and friendly.
Reply from CleanFreak.com2026-05-28
Thank you so much for ordering from CleanFreak!
Had to spend $169.00 on a new section…
Had to spend $169.00 on a new section hose and sprayer because my unit was built with a weak plastic handle that fails over time. Could not order just the handle which is plastic. Next time I buy a spot cleaner I will get something with more rugged components.
Reply from CleanFreak.com2026-05-28
We are sorry that the item does not allow for replacement of those specific parts via the vendor. Lot of the plastic components do not allow for that. We thank you for your feedback.
Great Savings thanks to honest salesman
I had a particular hot water carpet extractor in mind, but thanks to honest information given to me by Lucas, I bought a comparably good unit that is also USA made for a one thousand dollar savings! Shipping was ultra fast and I'm very happy with the machine and other goodies. Thank you!
Reply from CleanFreak.com2026-05-28
We thank you for ordering from CleanFreak! So glad that you were able to seek guidance from Lucas! We are happy to have helped!
Communication & Fulfillment Need Improvement
Paid for an order that took over a month to deliver. Would appreciate pre-authorization and then actual charge once product has shipped. Would have also appreciated being updated about the order without having to follow-up myself. Delays can happen, but the lack of communication, combined with charging the full amount long before fulfillment, created a very frustrating customer experience.
Reply from CleanFreak.com2026-05-28
Thank you for your feedback. This item is not stocked in our warehouse. It is special ordered, so sometimes there is a significant lead time. Our system runs the card at the time of order. We can always be reached at [email protected] for updates daily. We apologize for any breakdowns in communication. We thank you for ordering. CleanFreak CS
Strongly caution anyone…
I would strongly caution anyone considering purchasing from this company. In my experience, they do not stand behind their products or properly honor their warranty commitments. The equipment is expensive, yet reliability has been a significant issue. When problems occur, customers are often directed to an “authorized service center,” only to later discover that the repair is allegedly not covered under warranty. This can leave customers paying out of pocket for parts and labor that should have been included. Rather than working toward a resolution, the company appears more focused on finding reasons to deny coverage and avoid responsibility for repair costs. Overall, the experience has been extremely frustrating and disappointing. If you decide to purchase from this company, be prepared for the possibility that your equipment could fail within the warranty period — and that Clean Freak may not honor the warranty as expected.
Reply from CleanFreak.com2026-05-21
KS339652
Excellent customer service and…
Excellent customer service and delivery.
Reply from CleanFreak.com2026-05-18
Thank you for ordering with CleanFreak!
Very competitive price and the unit…
Very competitive price and the unit works very well
Reply from CleanFreak.com2026-05-17
Thank you for your feedback. Thank you for ordering with CleanFreak.
The phone contact
The phone contact, was unable to contact, the web site was not user friendly, , and days after I made an order you tell me you discontinued the product.
Reply from CleanFreak.com2026-05-17
Hi there- TPL-1021-1/8K2FB Item order CF510125643 shows ordered on April 23 and delivered on April 29th. www.ups.com 1Z4441Y00391022174 tracking. Please let us know how we can help. We do not have another record of an order in our system. We thank you, CleanFreak CS
Fast delivery
Fast delivery. Accurate product at a great price.
Reply from CleanFreak.com2026-05-12
We thank you for ordering with CleanFreak!
We love the stream clean machine
We love the stream clean machine. We bought the upholstery cleaner but when we use it, steam doesn't come out, only cleaning liquid. Shipping was very expensive too.
Reply from CleanFreak.com2026-05-10
Thank you for reaching out to CleanFreak. I am not sure if you have reached out to us for particulars on the function of your product. Please call us M-F 8-5 eastern at (866) 395-7372 or email us at [email protected]. Thank you, CleanFreak CS
Ordered 04/22/26
Ordered 04/22/26. It is now 05/06/26. Package still not delivered? Charged $21 for shipping. Is that what this buys me? Had to set up text alerts for any update. Lots of notes on this delivery. Damaged? Waiting on reply from sender? Was in Carlisle, PA then went back to Tennesee?
Reply from CleanFreak.com2026-05-07
Hi there You have reached us after hours. Thank you for reaching out to CleanFreak and making us aware that the carrier has damaged your package in transit. We will file a claim and get a replacement on the road to you. Unfortunately, sometimes chemicals damage in transit. I will send tracking info to you as soon as it is available as well. Hope you have a great evening. CleanFreak CS CF510125615/P21 Order 1744331
Great customer service!
Reply from CleanFreak.com2026-05-05
Thank you for your feedback! Thank you for choosing CleanFreak!
Shipping error but resolved quickly
Had a shipping error and was able to get connected and they resolved the issue in one business day or less. Excellent customer service and communication. Product was as described and in good condition when arrived.
Reply from CleanFreak.com2026-05-06
We thank you for ordering with CleanFreak! Thank you for your feedback!
I spent $1500 on the equipment to start…
I spent $1500 on the equipment to start my business and you would think everything would be packed better but it wasn’t, and the biggest disappointment was the unit came all super super dirty and dusty and greasy. If someone it’s spending that much money on something the least would be to make sure the product looks clean like the pictures and not like a unit that was up in the shelves for years
Reply from CleanFreak.com2026-05-01
Hi there- We thank you for reaching out to CleanFreak. CF510125500. We apologize for the dust and dirt on your item. This was a clearance item via storage in our warehouse. I know that sometimes packaging can accumulate some of this dirt. Did you happen to take a pic of the product upon delivery? If so, can you send that in to [email protected]? I will pass this feedback along to our warehouse. I am sorry that it was not wiped off before shipment. CleanFreak CS KS471292 Thank you for the pics and your feedback. Our AR Dept is crediting $50 to your card. You will receive email notification when completed. CleanFreak CS KS471292