CleanFreak.com (www.cleanfreak.com) has a 4.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 76% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
all equipment was accounted for, nothing missing or damaged, no regrets on purchase, ease of use of equipment, makes my job faster and easier. the people I spoke to were very helpful. when deciding to buy. will purchase in future, really liked the service with no pressure, took my time and was guided in right direction. thank you.
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Delivery is sporadic and not all items have been received. Called and Cindy looked into it to make it right. Excellent customer service!
KS467155. We apologize for the delay due to the backorders. We have gotten replacements out to you today for the items that were lost in transit. Tracking on the way. We thank you. CleanFreak CS
Great price and fast delivery !!
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Good prices best response and fast service freaky fast delivery
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I have yet to receive the part I requested they said it would be here on Monday the 20th of April
Hi Gary Thank you for bringing this to out attn. The package was damaged in transit. UPS had not made us aware. I will get a replacement out to you and send tracking to [email protected] as soon as available. We apologize for the delay. CleanFreak CS Ticket KS468708 Hi Gary Thank you for confirming that you received your replacement. CleanFreak CS Ticket KS468708
Good company really easy to communicate package arrived on time I definitely recommend thank you!
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The only merchant I could find that carried the correct part.
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Very friendly sales associate. Fast service and delivery Thank you
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Fast delivery, no issues, delivery confirmation. Good job!
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Fast and easy to navigate website and priced right.
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Hi there- We see several parts on your order. Which one are you having issues with? We can look into this for you.
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Great customer service and responsiveness on my order
We thank you for ordering with CleanFreak! Thank you for your feedback! We are happy to have assisted you!
Thank you for your feedback! Thank you for ordering with CleanFreak!
Great customer service on 3/3/26. I explained i needed another part and the agent said no problem she we will take care of it right away and I received the part and it now the machine works. Very happy with order process and great problem resolution. Doug St Onge
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Quick support and guide to install parts
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Customer care with this company is not great. I emailed them twice and have not heard back. The email was received as they opened a ticket for each email. Seems like i have to pay a fee to receive timely support with this company. The autoscrubber I purchased has scratched my clients floor on first use as well. Small plastic wheel on the front of the scrubber seems to have some plastic flashing that may be the issue.
Hi Hilary- We initially received a ticket for pad suggestions. I will reach back out to our inside sales area to get in touch with you, which is whom we originally reached out to so that we can help you get resolution on your needs. KS459049
Prompt delivery… everything in good shape.
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I received the wrong part, but I believe they are fixing the problem.
Hi Michael- Thank you for your feedback. We are awaiting photos from you of the part that you received, so that we can get you taken care of. Ticket KS456553
63 reviews matching