Corsair Gaming, Inc. (www.corsair.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
Currently dealing with a technical issue with the Galleon SD 100 keyboard. Joe, the tech support at this company is proactive, and responsive. I am in contact with him daily, and he continues to work quickly to resolve my issue. Excellent support and quick response.
I want to thank Matthew B. for his assitance, The response was on time, I did not have to wait a lot for assitance and the was very clear with the requests and information he need from me. I did reqeust a warranty with my headset and he fullfilled it with all he proper information. thanks for your help!
Fast Andrew Freeman 10/10
Customer service with the best expected outcome
Andrew Freeman did a wonderful job. Thanks a lot
Here’s a quick recap of my situation: On June 26, I ordered a 4000D case, the iCUE Link QX120 fan starter kit, an extra QX120 fan, an AIO cooler, and an iCUE cable from the official Corsair website. On July 30, UPS only delivered the case, but Corsair emailed me saying the "entire order was delivered." However, the UPS tracking clearly showed only one package was shipped and the second one (with the rest of my stuff) was stuck at Corsair’s Netherlands hub on "label created." On July 4, I opened a ticket via Corsair's chatbot. I messaged customer service on Sunday and, surprisingly, they replied (on PDT time, I’m on CET) and escalated my ticket. Operator Vincenzo took over and asked for photos of the box, the shipping label, and the contents. I took the pics and sent everything over. On July 9, the second package finally arrived at my office, personally arranged by Vincenzo with a ton of apologies. On July 10, I picked it up, ready to build my PC, only to find out the 3-fan iCUE 120mm starter kit is missing. Yesterday, I emailed Vincenzo from the escalation team again. They asked me again for photos of the items, the box, the shipping label, and a packing slip listing the shipped items—but I couldn't find that paper anywhere in the box. Now, they refuse to refund. This is just ridiculous, we're talking about a 150+ € loss! Finally, I don't care about apologies, I strongly suggest to buy from different resellers, Corsair shipping systems must be rigged.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Our team worked to resolve your concerns by arranging a replacement shipment and carefully reviewing the order to ensure everything was handled correctly. We always want our customers to receive exactly what they ordered, and we understand how disappointing it is when there are questions about a delivery. We appreciate your feedback and will continue looking for ways to improve both our products and the experience we provide. If there is anything further we can review, our support team is always available to help.
Fluent support after my Headset (Void 2) didnt charge after 6 months. I got instant answers after writing a ticket and the reship (via ups) went smoothly 5/5
Have always used Corsair for their great products, but mainly for their amazing support staff. Have only had to use them twice, once for a bracket that had bent (my fault)and sent out replacement with no charge. Recently had a AIO hub fail, and within 5 days of my ticket i'd had a replacement sent to my home. A lot of companies could learn a lot about customer service from Corsair. Also like to thank Raton S. from corsair for sorting this issue out with speed and superb customer service skills.
Excellent technical service, they resolve issues efficiently and simply. Thank you, Andrew Freeman
Jason from Support went above and beyond to get my one faulty SO-DIMM replaced. Speedy super service !
I had an RGB issue with one of the fans in my Corsair case. Initially, I mistakenly reported it as a different product, but after realizing the fan was actually one of the pre-installed case fans, I updated my support ticket. Matthew B. handled the situation professionally and made the warranty process very easy. He clearly explained what information was needed, responded quickly, and approved a replacement fan without any unnecessary complications. I really appreciate the excellent customer service and how smoothly the entire RMA process was handled. Thank you, Matthew, for your professionalism and support!
I recently experienced an issue with a set of defective RAM sticks, but Corsair’s customer support team was outstanding. They handled my request quickly, approved a replacement without any hassle, and sent out the new set immediately. Their efficiency and commitment to the customer are top-tier. I will definitely continue to rely on Corsair for my future IT hardware needs.
I had to RMA my Corsair RAM, and the entire process was smooth from start to finish. The support team was professional, responsive, and made the replacement process very easy. My replacement memory arrived in perfect condition, and everything is working flawlessly. Corsair really stands behind their products, and this experience gave me even more confidence in the brand. Excellent customer service and a hassle-free warranty process. Highly recommended! Additional note: The only thing to keep in mind is that Corsair's RMA center is located in the United States, so depending on where you live, shipping costs and delivery times may be higher. Other than that, the overall experience was excellent.
Corsair Team sent me out a replacement set of thumb nuts as my cooler kit was missing them. After identifying my cooler model and cpu model they were happy to send out a replacement to a remote location.
First, getting in touch with Corsair was very straightforward and easy. Second, response from Corsair was very quick. But, here is the important part for me. The person who helped me, Mel, was very kind, understanding, patient, and most importantly, very compassionate and caring. She not only helped me with the issue I initially contacted Corsair about, but also answered other questions I had about other products, sending me links, etc.. For me reason to contact, Mel went through trouble shooting with me, and told me what my options were. Once I decided, she made the process very quick and easy. More importantly, she never rushed me. This is probably the best experience I have had. Thank you for the excellent customer service, best service in general, a wonderful solution, and allowing me to get all my questions answered. I really appreciate you. THANK YOU! <3
They resolved my problem without putting up many obstacles or making excuses to avoid fixing it. Andrew Freeman was very patient and kind in helping me resolve my problem.
I recently had a major setback while building my PC when the tempered glass side panel of my Corsair 5000D shattered during the initial assembly. To make matters worse, I then accidentally ordered the wrong replacement part from the website. Mel from the technical support team handled my case, and she was absolutely wonderful. She showed incredible reactivity, endless patience, and pure kindness in helping me correct my mistake, process the return for the wrong item, and get the correct replacement shipped out. Thanks to her help and support, my PC is finally complete and fully protected again. This was hands down one of the best customer service experiences I've ever had. Thank you so much again, Mel!
Merci à toute l'équipe et à Matty en particulier qui a suivi mon dossier et je la remercie pour la rapidité et le suivi RMA ainsi que la livraison super rapide aussi! Thanks to the whole team, and especially to Matty, who handled my case; I appreciate the speed and the RMA follow-up, as well as the super-fast delivery!
Fast response with suggestions on replacement parts!
The support was impeccable. Mel H.'s service was very professional and attentive. Thank you for the excellent assistance provided regarding order 2009044984.
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