Crate and Barrel

Most reviewers were let down by their experience overall. Many people heavily struggled with unhelpful customer service representatives who constantly failed to resolve issues or communicate properly regarding heavily delayed online purchases. Customers additionally experienced significant delivery delays, frequently receiving severely damaged or completely defective items after waiting for many long months. Some reviewers were genuinely happy with the initial quality of the merchandise or found certain individual staff members great on the phone. A few loyal consumers noted that they previously enjoyed wonderful shopping experiences and great service with the brand before encountering these frustrating recent problems.