Awful customer service
Awful customer service. Never shopping here again
Dear Sharegh, We are sorry to hear that you were dissatisfied with your experience. After reviewing the case, we can see that you initially requested the cancellation of your order, but later informed us that you wished to proceed with the shipment. Subsequently, you requested the cancellation again. By that time, the order had already been shipped, and our team immediately contacted the courier partner to attempt a return before delivery. Unfortunately, despite our efforts, the package was delivered. To ensure a smooth resolution, we provided you with a prepaid return label at our own expense so that you could return the watch without incurring any additional cost. Once the returned package was received at our facility, we processed your full refund on the very same day. The refund was issued to your original payment method in accordance with our standard process. Throughout the process, our customer support team provided regular updates, responded to your inquiries, and took timely action at every stage to assist with your request. While we regret that the experience did not meet your expectations, we appreciate the opportunity to clarify the steps taken and thank you for your feedback. Best Regards, Sally