CreationWatches (www.creationwatches.com) has a 4.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
I very like my New Watches ! All Is perfect. Livraison et rapidité! 😁Thank you very Much !
Reply from CreationWatches2026-08-02
Dear Daniel,
Thank you very much for your lovely feedback.
We are delighted to know that you are happy with your new watches and that everything, including the delivery speed, met your expectations.
We always do our best to make the entire shopping experience smooth and enjoyable.
We look forward to serving you again in the near future.
If you have any questions, please contact us at [email protected].
Best regards,
Sally
Dear Paul,
Thank you for your positive feedback.
We are delighted to know that you are pleased with your watch, our service, and the fast delivery. We always do our best to make the entire shopping experience smooth and enjoyable.
We look forward to serving you again in the near future.
If you have any questions, please contact us at [email protected].
Best regards,
Sally
I am very happy with my overall experience with Creation Watches. I wanted a specific watch that was sold out in many places online and Creation not only had the watch in stock but it was offered at a good price. The watch arrived fairly quickly and the communication from Creation was excellent whenever I had questions about the order. I would definitely purchase again from Creation Watches.
Reply from CreationWatches2026-08-02
Dear Daniel,
Thank you for sharing your wonderful feedback with us.
We are delighted to know that you found the specific watch you were looking for at a competitive price and that it arrived promptly. We are also pleased to hear that our communication and support met your expectations throughout the ordering process.
We always do our best to make every purchase experience smooth, reliable, and enjoyable.
We truly appreciate your trust and look forward to serving you again in the near future.
If you have any questions, please contact us at [email protected].
Best regards,
Sally
Incomplete Product Information and Disappointing After-Sales Resolution
I rarely leave negative reviews, but I believe this experience deserves to be documented in detail so that future buyers—especially watch collectors—can make an informed decision.
I purchased a Seiko SNKE01J1 from CreationWatches. The product listing did not specify an important characteristic of the watch: the day wheel language. As many collectors know, this reference comes with an English/Arabic day wheel, whereas I was specifically looking for an English/Japanese configuration.
Had this information been included in the listing, I simply would not have placed the order.
Because I live in Italy, I also paid €55.92 in import duties and taxes, costs that were incurred solely because I purchased a product whose complete specification was not disclosed.
To be fair, I want to distinguish between two separate issues.
The watch I received was not counterfeit, not damaged, and not the wrong reference.
However, that is not the issue.
The real issue is that this characteristic was completely omitted from the product description, despite being highly relevant to collectors and enthusiasts. Interestingly, other retailers selling exactly the same reference explicitly mention the day wheel language.
After a lengthy exchange of emails, CreationWatches themselves acknowledged that:
* the day wheel language is a characteristic that collectors care about;
* their listing failed to mention it;
* they would update their product information for future customers as a result of my complaint.
In other words, my complaint was considered valid enough to change their listings going forward.
Despite acknowledging the omission, the commercial solution offered was limited to:
* returning the watch for a refund (while I would still have to deal with the inconvenience and customs procedures), or
* keeping the watch with a 10% goodwill refund.
After several rounds of discussion, this remained their final position.
I accepted the goodwill refund because I decided to keep the watch, but I do not believe it adequately reflected the inconvenience, the unnecessary import costs, or the time required to resolve an issue that could have been prevented by including one additional line in the product description.
What disappoints me most is not the money.
It is the principle.
Good customer service is not only about responding politely after a problem occurs; it is about providing complete and accurate product information before the customer buys.
CreationWatches were courteous throughout the correspondence, and I appreciate that they improved their listings following my case.
Unfortunately, that improvement came too late for me.
If you are buying inexpensive watches and are not concerned with small specification details, you may have a perfectly satisfactory experience.
If, however, you are a collector who pays attention to reference-specific details, regional configurations, language wheels, bracelets, or other subtle variations, I strongly recommend verifying every specification independently before purchasing—even if the listing appears complete.
I hope my experience helps future buyers avoid the same situation.
Reply from CreationWatches2026-07-30
Dear Francesco,
Thank you for taking the time to share your detailed feedback with us.
We sincerely appreciate your understanding and your patience throughout our communication regarding your Seiko SNKE01J1 order. We completely understand your perspective as a collector and acknowledge the importance of specific details such as day wheel configurations when selecting a watch.
We regret that this particular specification was not clearly mentioned in our product description at the time of your purchase. Your feedback was valuable, and we have reviewed this matter internally to improve the information provided for future customers.
As explained during our correspondence, the Seiko SNKE01J1 supplied from our available stock is manufactured with the English/Arabic day wheel configuration. The watch delivered was the correct model and authentic Seiko product; however, we understand that the missing specification detail affected your purchasing decision.
Regarding import duties and taxes, these charges are determined and collected by the destination country's customs authorities and are unfortunately outside our control.
We appreciate your acknowledgment of our efforts to assist you and your understanding of the goodwill solution provided. Customer feedback like yours helps us continuously improve our service and product information.
Thank you again for sharing your experience, and we hope to have the opportunity to serve you again in the future.
Kind regards,
Sally
Dear Anthony,
Thank you for sharing your positive feedback with us.
We are delighted to know that you were satisfied with our service and found the overall experience quick and efficient. We always strive to make every purchase process smooth and convenient for our customers.
We truly appreciate your support and look forward to serving you again in the near future.
Should you have any questions or require any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
II bought a watch from France. The product appears to be authentic. My watch arrived in 5 days with good package tracking. Be aware, however, that there are customs fees to pay that aren't mentioned upfront; in my case, for a watch costing over €800, they came to around €160.
Reply from CreationWatches2026-07-30
Dear Monsieur,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that your watch arrived safely, within the expected timeframe, and that you were satisfied with the packaging and tracking updates. We truly appreciate your kind words regarding the authenticity of your purchase.
We would also like to clarify that customs duties and taxes are determined by the customs authorities of the destination country and are not included in the product price unless a duties/taxes pre-paid shipping option is selected. These charges can vary depending on the country, product value, and local regulations, and unfortunately, we do not have control over the amount applied.
We appreciate you sharing your experience, as it helps other customers better understand the international purchasing process.
Thank you again for your support, and we look forward to serving you again in the future.
Best Regards,
Sally
Dear Oliver,
Thank you for your positive feedback.
We are pleased to know that you were satisfied with the fast delivery of your order. We always do our best to ensure a smooth and reliable shopping experience for our customers.
We look forward to serving you again in the near future.
If you have any questions, please feel free to contact us at [email protected].
Best regards,
Sally
Excellent service, price and fast delivering. Plenty of information and very well structured site.
Reply from CreationWatches2026-08-02
Dear Vadon,
Thank you for your wonderful feedback.
We are pleased to know that you were satisfied with our service, competitive pricing, fast delivery, and the information available on our website. We always do our best to make the entire shopping experience smooth, clear, and convenient for our customers.
We look forward to serving you again in the near future.
If you have any questions, please contact us at [email protected].
Best regards,
Sally
Ran into this company by luck so far ordred 2 watches and great service.
Reply from CreationWatches2026-08-02
Dear Jose,
Thank you for your kind feedback.
We are delighted to know that you discovered our store and have already placed two orders with us. It is wonderful to hear that you were pleased with our service.
We always do our best to make every shopping experience smooth and enjoyable.
We look forward to serving you again in the near future.
If you have any questions, please contact us at [email protected].
Best regards,
Sally
Website easy to navigate. Good deals and simple purchase. The watch was sent quickly and arrived in excellent condition.
Reply from CreationWatches2026-07-30
Dear John,
Thank you for taking the time to share your positive feedback.
We are pleased to hear that you had a smooth shopping experience and found our website easy to use. It is wonderful to know that you were satisfied with the purchase process, delivery speed, and the condition of your watch upon arrival.
We always do our best to make every customer experience simple and convenient, and we truly appreciate your support.
We look forward to serving you again in the near future.
Should you have any questions or require any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
All round great transaction. Seller true to their word, item as advertised, speedy delivery . Will shop again.
Reply from CreationWatches2026-07-28
Dear Julia,
Thank you for taking the time to share your positive feedback.
We are delighted to know that you had a great overall experience, that the item arrived as advertised, and that the delivery was prompt. Your kind words about our reliability and service are truly appreciated.
We always do our best to make every transaction smooth and satisfactory, and we look forward to serving you again in the near future.
Should you have any questions or require any assistance, please feel free to contact us at [email protected].
Best regards,
Sally
$21 duty charge. I wouldnt buy it if i knew. Nothing says on the website regarding their policies, about or anything. WILL NEVER BUY AGAIN.
Reply from CreationWatches2026-07-30
Dear Sanane,
Thank you for your feedback. We're sorry to hear about your concerns regarding the $21 duty charge.
Our product prices do not include VAT or TAX, and customs duties are determined by your local authorities. This information is available on our website, specifically on product pages next to shipping options, and in our terms and FAQs.
We cannot predict these charges as they are at the discretion of your country’s customs authority. While we cover shipping fees, import duties are the buyer's responsibility.
Please contact our support team at [email protected] with your order details for further assistance.
Thank you for your understanding.
Best regards,
Sally
Excellent product range, prompt delivery and fantastic value....what more could you ask
Reply from CreationWatches2026-07-30
Dear Damien,
Thank you for taking the time to share your positive feedback.
We are delighted to know that you were happy with our product range, delivery service, and overall shopping experience. We always strive to make the entire process smooth and convenient for our customers.
We truly appreciate your support and look forward to serving you again in the near future.
Should you have any questions or require any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
Dear Landon,
Thank you for taking the time to share your positive feedback.
We are delighted to know that your watch arrived in perfect condition and that you were pleased with our service. We always strive to make every shopping experience smooth, reliable, and satisfactory.
We truly appreciate your support and look forward to serving you again in the near future.
Should you have any questions or require any assistance, please feel free to contact us at [email protected].
Best regards,
Sally
Okay delivery time, watch and band were perfect, however the automatic watch takes a very long time to charge and loses it quickly, but once it’s on its no problem. Great price.
Reply from CreationWatches2026-07-28
Dear Richard,
Thank you for sharing your feedback with us.
We are pleased to know that the watch and band arrived in perfect condition and that you were satisfied with the price and overall experience. However, we sincerely apologize for the inconvenience caused by the watch taking a long time to build up power and losing its charge quickly.
Our team has already contacted you to request some additional information so that we can investigate the issue properly. We kindly ask you to respond to their message at your earliest convenience, as this will help us review the matter thoroughly and provide you with the appropriate assistance.
Alternatively, you may contact us directly at [email protected], and our team will be happy to assist you.
Thank you for your patience, understanding, and cooperation.
Best regards,
Sally
AS described fast delivery excellent customer service would highly recommend 👍.
Reply from CreationWatches2026-07-28
Dear Raymond,
Thank you for taking the time to share your positive feedback.
We are delighted to know that your order arrived quickly, exactly as described, and that you were pleased with our customer service. Your recommendation means a great deal to us.
We always do our best to make every shopping experience smooth and satisfactory, and we look forward to serving you again in the near future.
Should you have any questions or require any assistance, please feel free to contact us at [email protected].
Best regards,
Sally
The watch arrived as described and on time. An easy and straightforward transaction. Next time I'm on the lookout for a new watch I will definitely be revisiting this firm.
Reply from CreationWatches2026-07-28
Dear Glenn,
Thank you for taking the time to share your positive feedback.
We are delighted to know that your watch arrived on time and exactly as described, and that you found the entire transaction easy and straightforward. We always strive to make every shopping experience smooth, reliable, and convenient.
We truly appreciate your trust and look forward to serving you again when you are ready to purchase your next watch.
Should you have any questions or require any assistance, please feel free to contact us at [email protected].
Best regards,
Sally
Hello Creation watches, when you order the watch it is in fact not clear that the watch comes from Singapore. I ordered two watches and I like the watches, for one I had to pay around 30 CHF duties and administration fees. For the second also but when trying to pay it I can not pay it so it seems paid already by you (?) do you know. So I spend quite some time trying to pay it and it does not work, do you refund me the CHF 30? It should be better indicated in case there is yes or no duties and administration fees as the watch is suddenly CHF 30 more expensive so I can chose to buy it in Switzerland so I do not have the extra cost. Thank you for giving your feedback. Kind regards
Reply from CreationWatches2026-07-28
Dear Ruud,
Thank you for sharing your feedback. We appreciate your comments and are glad to know that you like the watches you ordered.
We would like to clarify that our company is based in Singapore, and all our watches are shipped from there. We apologize if this was not clear during your purchase process.
Regarding the customs duties and administration fees, these are determined by your local customs authorities, and we unfortunately do not have control over them. We understand your concern about the additional CHF 30 fee. If one of the payments appears to have been processed already, we recommend checking with your local customs office for confirmation.
We strive to provide clear information on our website regarding potential duties and fees. However, we will take your feedback into account to improve our communication on this matter.
If you have any further questions or need assistance, please feel free to contact us at [email protected]. We are here to help.
Thank you for your understanding and for choosing Creation Watches.
Kind regards,
Sally
No problems at all, watch came within a few days across the globe. Great communication during the shipping process and product is excellent!
Reply from CreationWatches2026-07-26
Dear R Wolsey,
Thank you for sharing your positive feedback.
We are delighted to know that your watch arrived within a few days and that you were pleased with the communication provided throughout the shipping process. It is also wonderful to hear that the product met your expectations.
We always strive to make every shopping experience smooth, reliable, and satisfactory.
We truly appreciate your support and look forward to serving you again in the near future.
If you have any questions, please feel free to contact us at [email protected].
Best Regards,
Sally
Great communication from ordering to delivery with very speedy delivery time and a great price. Thanks very much
Reply from CreationWatches2026-07-26
Dear Paul,
Thank you very much for your kind feedback.
We are delighted to know that you were pleased with our communication throughout the entire process, from placing your order to receiving the delivery. We are also glad that you appreciated the fast delivery and competitive price.
We always strive to provide a smooth, reliable, and satisfactory shopping experience.
We truly appreciate your support and look forward to serving you again in the near future.
If you have any questions, please feel free to contact us at [email protected].
Best Regards,
Sally
