Crucial.com (www.crucial.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 36% give 1 star; The business has replied to 97% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
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PATRICK · 2 reviews · Verified · Experienced 2024-09-23 ·
★★★★★
Terrible telephone system!
Two days after I ordered I received an email that the item was out of stock. I called to cancel the order and had to call several times after that to get my intensions straight. The agents were very helpful and went through the procedure of cancelling my order. But, the telephone connection was terrible every time! Two times the call just dropped, and I had to call again and when I actually was speaking with an agent, I would hear every other word and had to keep asking them to repeat. This condition was on every call not just one time. Terrible phone system for an electronics/communications company. Crucial/Micron really needs to invest some money in their customer service phone system.
Reply from Crucial.com2024-10-11
Hello Patrick
We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial,
The RAM was compatible on my HP Pavilion PC and now it is not slower, due to more RAM. I will recommend this RAM for anyone that has a HP Pavilion TP01-1214 PC, but it depends on your CPU. Overall, 5 out of 5!
Website was clear with the upgrades that were availiable for my laptop. Was able to seamlessly upgrade my RAM capacity & NVMe speed for a reasonable cost.
I uWorks As Advertisedsed the Crucial site to identify the…
I used the Crucial site to identify the right DIMM memory to upgrade my Dell desktop. It was easy to order and worked as advertised when I installed it. Thanks.
C
CAS · 1 review · Verified · Experienced 2024-09-24 ·
★★★★★
Dell Laptop Memory purchased
Good guidance provided by the reps and i did not feel pressured to purchase. Also when item arrived, I was guided through the proper installation.
Hello Everett,
Thank you for sharing your feedback.
We are very sorry to know that you had the frustrating experience about the order. We completely understand the frustration that comes with a setback like this. We are reviewing the details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Best regards,
Crucial Support Team
Jacob · 1 review · Verified · Experienced 2024-09-23 ·
★★★★★
Great place to find your parts!
Great place to find your parts!
The site is overall very user friendly and straightforward and is amazing for helping find quality parts at a decent rate
I'm happy with the service and the result, the guarantee for returns put me at ease too even though I didn't need it. After testing, I think that the only thing holding me back right now is my internet. tried and tested on the HP Elitebook 840 G4.
J
John W Connor · 1 review · Verified · Experienced 2024-09-21 ·
