Order was quick and easy
Order was quick and easy. Memory was a perfect match.
About Crucial.com
Data updated- Website
- www.crucial.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 34 reviews
- Replies to negative
- 97% (83/86)
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Is Crucial.com legit?
Crucial.com (www.crucial.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 36% give 1 star; The business has replied to 97% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Got it quick and it worked perfectly!
Your ordering process was terrible
Your ordering process was terrible. Tried to get expedited service. Was expecting two day service and it took almost two weeks. Could not get any help from customer service. Could not get thru to a supervisor or manager. did not get any return response. Produst is great. Service and shipping set up, along with no response was terrible.
Reply from Crucial.com2024-10-15
Hello Francis, Thank you for purchasing from the Crucial website and for your feedback. I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed. Thanks again for your business and feedback and hope you have a great rest of your day! Meanwhile, if you have any further query, please feel free to reach out to us. You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial
happy with the upgrade
My computer at work had been running very slow and would hang up occasionally. It only had 8mb memory. I purchased and installed 32mb. Runs so much better and faster now. Thanks
Fast accurate product selection.
I am happy to see that Crucial is still…
I am happy to see that Crucial is still extant and able to provide the items I need time to time. Their level of security and process was good and is a pretty good example of what others could du to increase the confidence of the public customer.
arrived and part works
arrived and part works, what more could you ask for? Thanks guys you rock.
Well being from Canada the exchange…
Well being from Canada the exchange rate is crazy, so the deal I thought I was getting added another 30$ on top of the sale crucial was having. Then got delivered & there was another 30$ at the door upon delivery! How is it Crucial doesn't have a Canadian site where prices are listed in my currency. The ram was fine.
Reply from Crucial.com2024-10-14
Hello Jason We are very sorry to know that you still do not have update regarding your order. We are reviewing the order details on priority and shall contact directly on your registered email address. Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial
After Crucial canceled my order
After Crucial canceled my order due to lack of product and offered me a refund with 10 days they sent me the product 10 days later without me ordering. They said I could return without cost and would send me a label. I have yet to receive a label or answer my emails.
Reply from Crucial.com2024-10-14
Hello Tom We are very sorry to know that you still do not have update regarding shipping label. We are reviewing the order details on priority and shall contact directly on your registered email address. Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial
Never recieved my order
Never recieved my order. Ordered from Canada and it's been stuck in customs for over a month.
Reply from Crucial.com2024-10-14
Hello Angelina, We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address. Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial
Their site was a great experience
Their site was a great experience. Simple and effective.
I already filled out a review.
Support Is Non-Existent
Support is non-existent. Support, not blather. I'm on day four of trying to get the drive to boot as cloned. Computer BIOS flashed. Initialized as GPT. Boot to UEFI. Windows DISM ran, SFC…ad nauseam… Now if Crucial offered the level of support that MiniTool offers, well I'd likely be up and running three days ago.
Reply from Crucial.com2024-10-17
Hello Barry Thank you for purchasing from the Crucial website and for your feedback. I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed. Thanks again for your business and feedback and hope you have a great rest of your day! Meanwhile, if you have any further query, please feel free to reach out to us. You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Crucial Regards,
Nice Website
Got it quicker than I thought! The SODIMM works perfectly, and the thing on the Crucial website where you can check if the product your buying fits the computer you use really took the stress away. I wish that the SODIMM came with a small instructions pamphlet of how to actually insert it into your computer though.
Great products and delivery
Every part of purchasing and delivery was exemplary. I am extremely happy with my purchase.
Great evaluation. Quick ship
Quick and easy improvement evaluation and seamless conversion to purchase. Would use again.
Items needed to be returned
5 stars for receiving my items very quickly, however due to my error, the item was not appropriate for my computer. 3 stars for setting up the return with customer service to return. It took a long time on the phone, but the customer service agent assured me that the return information will be in my mailbox in a couple hours, it has been 24 hours as of now. 5 stars for the customer service agent who helped me order the correct computer part, which I ordered immediately.
GOOD PRODUCT
Fast & reliable
Fast, knowledgeable, professional
Fast delivery
Fast delivery right part quick install faster improvement in computer performance