Doctronic (www.doctronic.ai) has a 4.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
T
Thomas C · 4 reviews · Experienced 2026-07-09 ·
★★★★★
Great Service
So you talk to AI at first giving basic info, you can ask questions too. You can ask about the specific medicine you want, then you pay, live directed into a waiting room. I have done two appointments so far, I've averaged 15 minutes of waiting in the waiting room.
Doctors are friendly, and knowledgeable, listen to your concerns, and get you the treatment you are looking for. You can also upload all your labwork, and other medical records for them to review as well.
Reply from Doctronic2026-07-11
Thank you for walking through the experience so thoroughly, Thomas. Friendly, knowledgeable doctors who listen and deliver the treatment you need in an average wait time of 15 minutes, that's exactly what we're building. We're so happy both visits were delivered, and we look forward to the next one. 💙
D
Daniel Blue · 1 review · Experienced 2026-07-09 ·
★★★★★
very quick and easy to interact with…
very quick and easy to interact with process
Reply from Doctronic2026-07-11
Thank you, Daniel. A fast, seamless interaction is the standard we hold ourselves to every visit. We're glad it came through, and we look forward to being here for you again, Daniel! 🥰
All of the answers and the feedback that I got actually feeling like someone was listening to me and was hearing what I had to say that was so amazing thank you so much
Reply from Doctronic2026-07-11
Feeling truly heard during a health concern is one of the most important things we can give someone, and knowing that came through for you genuinely moves us. Thank you so much for sharing this. We're here for you anytime, Anita. 💙
T
The Dopest · 2 reviews · Experienced 2026-07-09 ·
★★★★★
Revolutionary
The chatbot's bedside manner is amazing! It's kind, easy to talk to, and offers excellent advice, which can be reviewed by a doctor for only $39. This could revolutionize healthcare!
Reply from Doctronic2026-07-11
Thank you for such a thoughtful review. A medical AI that communicates with care and accuracy, backed by a licensed physician review for $39, is exactly the model we believe can make quality healthcare more accessible for everyone. We're glad it came through that way for you! 🥰
S
Scott Sexton · 1 review · Experienced 2026-07-06 ·
★★★★★
Horrible and waste of time
Horrible and waste of time. Waited over an hour just for a doctor to join and then immediately hang up without saying anything. Made another appointment and paid the fee again only to wait over 2 hours without being seen. Better off going to Urgent Care or ER at that rate.
Reply from Doctronic2026-07-11
We're truly sorry to hear this, Scott. What you described is not the experience we want for anyone, and we take it seriously. We've reached out for more details here on Trustpilot but haven't heard back yet. Whenever you're ready, please contact us at [email protected] with your visit details, and we'll investigate and make this right immediately. Thank you!
J
Jade Scott · 1 review · Experienced 2026-07-06 ·
★★★★★
This was a wonderful experience very…
This was a wonderful experience very insightful and also giving me things to take to the doctor and a little peace of mind 🙏😊🙏
Reply from Doctronic2026-07-06
Thank you, Jade! Providing clear insights and helping patients prepare for more informed doctor visits is exactly what Doctronic is designed to deliver. We're so happy it brought you some peace of mind. 💙
Thank you, Vanessa! Our AI preps your case before your physician visit so your doctor arrives fully informed and ready to help right away. So glad that speed and care came through for you. 🥰
M
Melanie Gary · 5 reviews · Experienced 2026-06-29 ·
★★★★★
Not recommended.
I am not very happy with doctronic. I came to them in January needing assistance for some type of medication to replace the Xanax I used for panic attacks, since they quickly told me that they can't prescribe that kind of medication over a computer. So the suggestion of the doctor that I saw at the time put me on gabapentin which is an medication used to manage anxiety. After a few months it started to work properly the problem that I had is that lately when I tried to get a refill I was denied and they told me I had to go in to see a doctor in order to continue to have it refilled. Primarily the reason why I use doctronic is because I cannot afford HealthCare coverage. This is also a medication that you can't just abruptly stop taking. So long story short I was put on a medication that they no longer claim that they can manage and now it's oh well just go find a doctor. That is not easy to do when you don't havehealth insurance and so paying out of pocket to see a doctor is going to cost me more than I have. So yes, I am rather disgusted with Doctronic and I would not recommend them to anyone. To make things worse when I recently just saw a doctor for the last time he would not even prescribe me the Gabapentin to get me through another 30 days so I could make an appointment for a doctor leaving me in a complete panic trying to figure out how I'm going to get my medication.
Reply from Doctronic2026-07-06
Melanie, we hear you, and we're truly sorry for the stress this has caused. We want to clarify that you were seen 4 days ago and your prescription was sent. Regarding long-term management, you're correct that our clinical guidelines have been updated, and we can no longer prescribe gabapentin for ongoing anxiety. We understand how difficult that is, especially without insurance coverage, and we don't take that lightly. Please reach out at [email protected], and we'd like to help connect you with resources to continue your care. Thank you!
R
Richard Jones · 1 review · Experienced 2026-07-04 ·
★★★★★
Helped me learn something new and important
Not bad. Quite helpful for recognizing concerning issues, like spider and bug bites so that proper care can be taken.
Reply from Doctronic2026-07-06
Thank you, Richard! Helping patients identify when symptoms warrant closer attention and what the appropriate next steps are is a core part of what Doctronic delivers. We're happy it was helpful for you. 🥰
G
Greg Ray · 12 reviews · Experienced 2026-06-03 ·
★★★★★
The evaluation was confirmation
The evaluation was confirmation that my health care team is moving in the right direction. Some of the recommendations are already in play. There are some new thoughts I can bring up at my next doctor's visit.
Reply from Doctronic2026-07-06
Confirmation that your care team is moving in the right direction AND new thoughts for your next visit? That's the perfect outcome, Greg. Thanks so much for sharing this! We appreciate this. 🥰
D
Dee · 4 reviews · Experienced 2026-06-30 ·
★★★★★
It gave me information I was unclear…
It gave me information I was unclear about and what I need to talk to my doctor about.
Reply from Doctronic2026-07-01
That's exactly what we're here for, Dee. Walking away with clarity and a clear agenda for your next doctor's visit is such a meaningful outcome. We're so glad Doctronic could help bridge that gap for you. 🥰
M
Mia · 14 reviews · Experienced 2026-06-27 ·
★★★★★
Doctors are janky.
Reply from Doctronic2026-06-29
We're sorry to hear the experience fell short, Mia. We'd really love to understand more about what happened so we can make it right. Please reach out to [email protected] with any details, and we'll look into it personally.
Everything went smooth and the Doctor was very compassionate, I am very impressed. He called my Rx in and I was able to pick it up within 2 hours. I would highly recommend this service for anything that does not require a Doctor to have a hands on visit.
Reply from Doctronic2026-06-29
This is so wonderful to read! A compassionate doctor, a smooth visit, and your prescription ready for pickup within 2 hours. That's the experience everyone deserves, and we're so glad it came together perfectly for you. Thank you for the recommendation.
This is a fantastic service. My doctor has been dismissive of my symptoms, and now I feel supported in talking to him.
Reply from Doctronic2026-06-22
Feeling dismissed by your own doctor is one of the most frustrating experiences in healthcare, and we're so happy Doctronic could give you the clarity and confidence to advocate for yourself, Erin. You deserve to be heard, and we're rooting for you in that conversation. 🥰
B
Brian Ivie · 2 reviews · Experienced 2026-06-14 ·
★★★★★
Loved it! Very Insightful!
What really impressed me was when I complained about being asked multiple questions each time, with TLDR reponses, it changed to a single question and wasn't so wordy. The recommendations for medications and other activities matched what I've been told by my doctors, and this gave me insights about what I want to talk to my doctor about next. This is an amazing service!
Reply from Doctronic2026-06-15
This made us so happy to read, Brian! We love that the AI adapted to your preferences mid-conversation, and that the recommendations gave you new insights to bring to your doctor. That's exactly the kind of collaborative care experience we're building. Thank you so much! 😊
W
Wendy B · 2 reviews · Experienced 2026-06-14 ·
★★★★★
Feeling the Pain
Had a few problems I wanted clarification on and the Dr was right. Makes me feel much better now I can take the next steps in my journey.
Reply from Doctronic2026-06-15
From questions to clarity and now ready for the next steps, that's such a meaningful progression, and we're honored to have been part of it. Thank you for sharing, and wishing you all the best, Wendy! 😍
d
darren · 1 review · Experienced 2026-06-11 ·
★★★★★
Best platform I have used
Doctronic is a great help for anyone with medical questions. Its a must use research platform to help you better interact and get the most out of your local care team.
Reply from Doctronic2026-06-15
Thank you! Doctronic is designed to be exactly that, a powerful first step that helps you arrive at every doctor's appointment informed, prepared, and ready to get the most out of your care. We're so glad that's been your experience, Darren! 😍
A
April Scott · 1 review · Experienced 2026-06-09 ·
★★★★★
Very fast and efficient and listened to…
Very fast and efficient and listened to my issues! Will definitely use again!
Reply from Doctronic2026-06-11
Fast, efficient, AND actually listened. That's the trifecta! We're so glad the experience felt that way and we can't wait to be here for you next time. Thank you, April! 😍
T
Tracy T. · 1 review · Experienced 2026-06-06 ·
★★★★★
It’s what I expected and very clear and…
It’s what I expected and very clear and right to the point … I would recommend to others.
Reply from Doctronic2026-06-11
We love that it delivered exactly what you were hoping for! Clear, to the point, and worth recommending to others. That means a lot to us. Thank you, Tracy! 😊
We're so sorry you ran into issues. That's not the experience we want for anyone. We'd love to understand what went wrong so we can help.
Please reach out at [email protected] with any details, and we'll look into it right away.
