Elegant Themes (www.elegantthemes.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
What people say
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Michael · 3 reviews · Experienced 2025-12-08 ·
★★★★★
The VIP Support is worth every penny
The VIP Support is worth every penny. Answer within 30 minutes, and Jemelie fixed a problem that was not easy to solve. They really know what they are doing. Time is money, so I saved money by paying the small fee.
Reply from Elegant Themes2025-12-10
Thank you for the great review, Michael! We’re happy to hear that our Divi VIP Support delivered fast, effective help, and solved a tricky problem for you. We’re glad that our service saved you time and money. We appreciate your trust!
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Alexandr Philip · 2 reviews · Experienced 2025-12-09 ·
★★★★★
I tried to sign up
I tried to sign up. However, there were multiple glitches. I do not recommend this company.
Reply from Elegant Themes2025-12-10
Hi Alexandr,
We're sorry for any trouble at first with any poor experience. We are happy to confirm that we've since been in direct contact with you regarding this issue, and everything has been resolved positively in your favor.
We hope you enjoy using your membership and our services, and if there's anything else we can help you with, please don't hesitate to contact us on our chat system! Our team will be happy to help you from here. :)
Elegant Themes has fantastic support. Fast reply and really to the point. I got in touch with a tech engineer immediately and he had the solution ready. In addition, I would like to add that they have revolutionized the WordPress pagebuilder field with Divi 5 (in beta as of writing). This is a true game changer, and we have used it since the first public alpha release. Bjørn - company owner.
Reply from Elegant Themes2025-12-10
Thank you for the amazing review! We’re glad our support team could help you quickly and that you got the solution right away. It’s great to hear that Divi 5 has been a game-changer for you since the early alpha. We truly appreciate your support!
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Thomas Endfellner · 2 reviews · Experienced 2025-12-09 ·
★★★★★
Super Competent Support
The Divi support team responds quickly, always friendly, and extremely competent.A backend support team like this is a game changer!
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Matea · 1 review · Experienced 2025-12-09 ·
★★★★★
Fast and excellent support!
Ravindra was extremely friendly and helpful, and resolved my issue very quickly. I really appreciate the great support. Thank you!
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Diego Domene · 5 reviews · Experienced 2025-12-05 ·
★★★★★
Elegant Themes support is awesome
I've been relying on their support for many years, and they've never let me down once. I always get the support I need within a couple of hours tops.
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Jen Psaki · 1 review · Experienced 2025-12-06 ·
★★★★★
One of my best lifetime purchases — keeps getting better!
I've been a loyal Divi user since 2018 when I bought my lifetime license. Back then, it was already a game-changer, a tool that was leaps and bounds ahead of anything else I had used.
What truly sets Divi apart, however, is its constant evolution. The platform has grown tremendously. I remember the "wow" effect when the Theme Builder was introduced. Now, with the transition to Divi 5, the theme is becoming even more powerful and flexible. The team consistently works on both polishing the details and introducing major new features.
The second huge advantage is the exceptional support. It's fast, responsive, and well-organized. The ability to easily grant them access to troubleshoot is a lifesaver. They fix bugs on their end in the next release, and if I've made a mistake myself, they still help me fix it and clearly explain what went wrong.
Divi it's a long-term investment that keeps paying off. Truly one of the best purchases I've ever made.
Reply from Elegant Themes2025-12-10
Thank you so much for your loyal support and fantastic review, Jen! We’re thrilled to hear how much Divi has grown with you over the years and that Divi 5 continues to impress. It’s great to know our support team has been consistently helpful as well. We truly appreciate you and are grateful to be part of your long-term success!
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GreatDK · 2 reviews · Experienced 2025-12-04 ·
★★★★★
Divi's support is absolutely great!
Divi's support is absolutely great. I bought it during Black Friday, so I really got a good price for lifetime use at $197. Other services in the package, like cloud, marketplace, etc., renew for a reasonable annual fee.
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Petra · 2 reviews · Experienced 2025-12-02 ·
★★★★★
Vriendelijk, snel, behulpzaam support team
Friendly and very helpful support team that responds within a day (big time difference, don't know how fast it is without that). They can look into your Divi installation and help with solutions. Very nice!
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Susan Amaya · 2 reviews · Experienced 2025-12-01 ·
★★★★★
customer service
All of the customer service representatives at Elegant Themes are amazing. They have always gone above and beyond to help me. Alexandra helped me last time and she was amazing I highly recommend them.
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Shannon · 1 review · Experienced 2025-11-30 ·
★★★★★
Get the VIP Support Option!
The VIP support option more than pays for itself, in time-spent and less frustration trying to navigate every issue on your own. I'll always have this for as long as I'm using DIVI products. S/O to Alexandra today for amazing customer service!
Always a very good support, especially today thanks to Manoj. I was upset with a big bug and Manoj helped me patiently and efficiently to solve the problem and fix my website.
Thanks a lot Manoj!
Reply from Elegant Themes2025-12-02
Thank you for your kind words, Marianne! We’re thrilled to hear that you had such a positive experience with our support team. Helping you get your website back on track is exactly what we’re here for. If you ever need anything else, we’re always ready to help!
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Daniel Martinez · 1 review · Experienced 2025-11-28 ·
★★★★★
I subscribed to the package of Divi…
I subscribed to the package of Divi themes a few years ago and all i can say is that they are my peace of mind. Absolutely everytime i come across a problem which is have to admit has been due to my incompetence.....well Divi have been there to help...100% professional service !!! Thank you sooo much!! Best decision ever🙏🙏🙏
Reply from Elegant Themes2025-12-02
We’re so glad to hear that Divi and our team have given you peace of mind over the years, Daniel! No worries at all about the issues you’ve run into; our team is always here to help, and it’s great to know the support has been useful every time! Thank you for your trust and the kind words. We really appreciate it. :)
No matter what time of day, there is always someone available to assist. Today, I received assistance with two specific design questions, and it is already working. One always feels welcome and encouraged to ask multiple questions. Excellent technical support. Thank you very much!
Reply from Elegant Themes2025-12-02
Thank you for the great review, Juliane! We’re really glad to hear that our team is always there when you need help. It’s wonderful that your design questions were solved quickly and are already working. We’re happy you feel comfortable asking anything; that’s exactly what we’re here for! Thanks so much again for your kind words. :)
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Garvis · 1 review · Experienced 2025-11-26 ·
★★★★★
Alexandra was fantastic!
Alexandra was quick, informative, and fixed my issue. She explained how I could fix the issue in the future and provided screenshots
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Jude · 2 reviews · Experienced 2025-11-25 ·
★★★★★
I've been using Divi for years now and…
I've been using Divi for years now and the support has been exceptional throughout. Today was no exception as Mayur got me out of trouble yet again.
My hamburger menu disappeared from the Header I'd used Builder to create. Panic till support gave me the CSS to get it to display. I'd never have fathomed it on my own.
Reply from Elegant Themes2025-12-02
Thank you for the great review, Jude! We’re glad to hear that our support has been helpful for you over the years and that Mayur was able to fix the hamburger menu issue today. Those problems can be frustrating, so we’re happy our solution worked for you. Thanks again for your trust and feedback! :)
I am very satisfied with the support I had. They explained everything I asked quickly and clearly.
Thanks for your patience, thanks for your knowledge, thanks for the pleasant conversation.
Diana
