Ember Inns offer a modern take on the best of a traditional local pub. There's no better place to enjoy Cask Marque-certified real ales, fine wines and delicious classic pub food. Whether you want to eat at a family-friendly pub, relax with a pint a...
Ember Inns (www.emberinns.co.uk) has a 2.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 46% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-06.
Most reviewers were unhappy with their experience overall. Consumers frequently complained that the food was often served cold, overcooked, or completely lacking in flavor, leaving many deeply disappointed with their dining choices. Patrons also noted that the service was frequently frustratingly slow, and staff members were occasionally perceived as unfriendly or unhelpful when handling complaints. Some people were satisfied with the delicious meals and the exceptionally friendly, welcoming staff who made their special visits truly enjoyable. Others mentioned that certain venues were beautifully decorated and well-presented, creating a pleasant and relaxing atmosphere for family gatherings and seasonal celebrations.
Auto-generated from all reviews of this business. For reference only.The food was mediocre the staff were not friendly at all seemed unhappy and it felt like they were there because they had to be there. Given the wrong drink and the manager said she saw the staff member pour it from the right pump but she was behind the pillar pouring carling both the members of staff were rude and abrupt
Fran and Graham worked wonders today, as it was cold they put heaters in the pub to warm everyone up, service was fantastic, love it here we will be back!
The Ridgeway, Enfield. Having booked on line my party of 5 arrived and we went to the bar to be shown to our seats, despite there being 3 members of staff, noone was interested in us and my husband found our table because the blackboard on it gad my name and time of booking. Having had no contact with the staff we ordered using the order at table option. When the food arrived... oh how disappointed 4 of the group of 5 were... burnt, dry gammon, fried eggs that Having effect been hard boiled, garden peas that were grey, the smallest scampi ever seen, and stale bread and rock hard butter. The waiting staff took half our plates away at the end of the meal, then forgot about us my son took the remainder of our plates and cutlery to the bar and reminded them we had ordered puddings!! There were only 4 other customers in our section of the pub, so how we had been forgotten I shall never know. We shall not be wasting our money in this pub again, and would struggle to use an Ember Inn after this expensive experience.
Lovely quiet place for a spot of lunch or dinner. Good service and chicken tikka was yummy - we ordered twice.
I was a customer of The Denton pub in Newcastle on 10 April, as I have been many times before. Sadly, that will be my last visit. I forgot to enter my car registration at the bar and have been fined £100 by a parasitic parking company, Euro Car Parks. Had I have not been a customer, fine. But when I paid to consume on your premises. There is no reasonable justification for such an excessive fine for a genuine oversight.
I visited the country girl in selly oak this week it was a work leaving do is was lovely we got good service and the food was great I love the new menu all in all a great experience
Sunday roast was cold and overcooked. Waitress forgot our additional order. Disappointing
Poorest vegetarian menu of any pub chain. It's all halloumi, for brunch, burgers, and skewers. Surprised it's not offered with ice cream.
I visited the just in Dalkeith and was served by a lovely woman called Chloe. She was friendly and chirpy, despite being under pressure as the bar was very busy and she was on her own. She is a credit to your company.
I was at the Broadway today and the food was not as described. Even the young gentleman who came to speak to my friend about his meal agreed when I mentioned that my potatoes were not as described on the menu. I had to pop inside to see where our food was just as the chef was chatting behind the bar. The lead person went to find out and said that it was just being played up. 🤔 He was very nice but unfortunately since the previous owner Matt left it has gone downhill quite a bit.
I visit here often but today I was disappointed.We had 40% off voucher and chose here instead of Sizzling pubs who had a similar offer.We asked for 2 of their magnificent Miixed Grills but were told,"No mixed grills".No explanation.So we settled on 2 very basic Chicken Curries.Last visit they had run out of Haddock.Most times it is great.
A staff member accidentally poured sauce onto my trousers during my visit. Unfortunately, the situation wasn’t handled well and no proper help was offered. Disappointing experience. Staff handling my incident was totally unprofessional.
We have a monthly old pals meeting at the Alleyns Head in Dulwich. Always looked after by Joyce who has been there for years. Food is generally good but can vary a bit in quality. Pretty much what we would expect from a chain establishment that probably has a high turnover of kitchen staff. Food and beer prices are excellent.
The lasagne was inedible. It looked awful, had a slimy greasy sauce, rubbery cheese and lacked meat. Two mouthfuls was one too many. The accompanying side salad and garlic bread were fine.
Tried to book table on Friday for Sunday. Website stated no worries if says booked as they keep some tables free for walk ins. Arrived Sunday at 1 pm hoping as only just opened a hour ago could get at roast dinner. But was told all booked so asked to have roast in bar section to be told only drinks as got 18 people coming in soon. I'm also a regular to queen Elizabeth and given them good reviews as they to support local pubs but was very disappointed. Some people would like to go for a roast if have no family. So we went and gave our custom to the golf cafe at chingford plains and spent £56.00 there. Also while was in bar for a drink at queen Elizabeth no 18 people turnt up. So could have easily done four roast dinners. They let locals and regulars down. Had friends book table and they waited two hours for there dinner which was cold and missing stuffing and Yorkshire batters. They booked at 5.30 never got dinner till 7.30
We have recently visited the kings Fairway in Ashford , the staff as always were very good and courteous and service was good and food fine. The only thing criticism is that as Wednesday evenings gets very busy due to curry night , all of the tables had reserved signs on them and consequently any walk ins couldn't find seats available , and we did witness customers turning around and leaving . Surely the pub should have a certain amount of table reserved for walk ins , not reserve the whole lot . We did see that a lot of tables had reserve on them and were empty for the time we were there. There wasn't any spare seats for anybody to sit and just have a drink. We were lucky to find a table for 2 but had to take a seat from another table as there was only 1. Our time of visit was 6pm until 7.30pm.
Serve you halal & kosher foods without notifying you, so encrouching on your religion by force. Never again.
My sister contacted the company regarding whether or not their meat was Halal as we as a family will not eat meat which is not fully stunned. However, the company would not give a definite answer. Therefore, we decided until they can be honest about their produce we will never dine there. This is something we check with any restaurant these days!
With a planned visit it was decided against because they refused to answer a polite email asking did they use Halal meat saying it was a commercially sensitive information What a joke to me that’s yes we do use it but won’t tell you for fear of losing customers. I’ve got new for you Ember you just lost 6
We were contemplating going but seeing as they’re secretive about their use of halal or kosha slaughtered meats; it makes me assume there could be other secret nasties they choose to serve up without their customers knowledge ! So with that, until they’re open , transparent and honest I’ll give them a wide berth! Lost 12-16 customers already ! Heads should roll in that company
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