Exceptional Villas (www.exceptionalvillas.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-08-10.
Working with Marianne to plan our trip to Barbados was such a wonderful experience. She was always so friendly and easy to chat with, which made the whole process feel seamless and enjoyable. She responded promptly to any questions and was incredibly helpful every step of the way, making sure every detail was taken care of.
Her organization, warmth, and attentiveness really stood out, and it gave us so much confidence going into the trip knowing everything was thoughtfully planned. Thank you, Marianne, for making the experience so smooth and enjoyable!
Reply from Exceptional Villas2026-02-23
Thank you for your lovely feedback Alexandra! We really appreciate you taking the time to share your experience and we hope you have a wonderful time in Barbados.
Warm regards,
Marianne, Aoife and the Exceptional Villas Team
The affiliation with resorts and places to stay and handling all of the logistics prior to the trip have made Exceptional Villas an exceptional company with which to work.
Reply from Exceptional Villas2026-02-16
Thank you for your lovely review Peter. It was our pleasure to assist with your trip, and we hope to welcome you back again soon!
Warm regards,
Gwladys, Marianne and the Exceptional Villas team
R
Rob Keller & Family · 1 review · Verified · Experienced 2026-01-30 ·
★★★★★
Cayman Contentment
The experience has been nothing short of perfect. I have dealt with Thais Tirloni (property selection)and Mary Morris (details of the week) in the planning of our family trip to the Cayman Islands in February.
They are professional, kind, relatable, patient and extremely communicative. Exceptional Villas should be proud to be represented by these two individuals. Very grateful.....thank you!
Reply from Exceptional Villas2026-01-31
Many thanks for your great review Rob. We hope you have a wonderful time in the Cayman Islands.
Warm regards,
Thais, Mary and all the team at Exceptional Villas.
Can’t recommend Exceptional Villa’s enough. Rowena did a fabulous job of organising everything for us, arranging transfers, shopping, car hire and restaurant bookings.
The apartment is perfect and we are looking forward to our time in Barbados. Thank you Rowena and Exceptional Villas.
Reply from Exceptional Villas2026-01-26
Thank you so much for your kind review Claire. We're delighted to hear that everything has been seamless so far, and we wish you a wonderful time in Barbados.
Warm regards from,
Rowena, Yvonne and the Exceptional Villas Team
B
Bonnie Clark · 2 reviews · Experienced 2026-01-16 ·
★★★★★
Windjammer Landing St. Lucia
Stayed in a villa at Windjammer Landing & Resort in St. Lucia. While the overall experience with Exceptional Villas and Windjammer was good, there are some things they fail to mention and I was not overly impressed with Windjammer. There were some little things that added up, which made me decide this would not be a place I would stay at again. All inclusive is quite expensive and the expectation is that everything would be kept stocked at all times. None of that happened. We had to call over and over to get items like water and soda restocked. Towels were left in a bag outside the door or on the floor somewhere. Sugar and creamer for the coffee was always out and multiple calls had to be made to get it restocked. This is not the type of service I was expecting.
Exceptional Villas fail to mention all the stairs in the villa and the pictures do not show them either. Constant up and down 27-33 steps multiple times a day is not ideal for older guests and should be mentioned. The villa itself is quite dated and not what I am used to when described as luxury.
Windjammer restaurants are good. Food is excellent. However, the majority of options require a reservation which is not ideal if you don't want to be tied down to a schedule. Also, some of the restaurant service is very slow. 3 hours for dinner is pretty lengthy especially if you have children. Windjammer convenience store is great to have but they charge different prices to different people for the same items. This happened to us several times at the store and the souvenir shop.
Overall, we had a good time and St. Lucia is beautiful. We have visited the country several times but I wanted to try a different experience. We will definitely be going back to Sandals for future Caribbean vacations.
Reply from Exceptional Villas2026-01-26
Dear Bonnie,
Thank you for taking the time to share your detailed feedback following your recent stay at Windjammer Landing & Resort. We truly appreciate you highlighting both the positives and the areas where your experience fell short.
We are very sorry to hear that certain aspects of the service and villa experience did not meet your expectations, particularly regarding the restocking of items, housekeeping consistency, and the overall level of service you anticipated from an all-inclusive resort. We completely understand how these issues, when added together, can detract from what should be a seamless and relaxing holiday, and we apologise for the inconvenience caused.
We would like to note that our team has personally stayed at Windjammer Landing on multiple occasions, and based on our own experiences, we would not have expected the service concerns you described. That said, your feedback is extremely important, and we will be raising each of the points you mentioned directly with the resort management so they can review and address them internally.
Regarding the villa layout and stairs, we appreciate you bringing this to our attention. While the hillside setting is part of what creates Windjammer’s stunning views, we agree that the number of steps can be challenging for some guests and should always be clearly communicated. We will review how this is presented to ensure future guests are fully informed before booking.
We’re pleased to hear that you enjoyed the food, restaurants, and the beauty of St. Lucia, and that overall you still had a good time on the island.
Once again, thank you for your honest feedback. Please know it has been taken seriously, and we will be in touch with Windjammer to discuss your comments in detail. We will be in touch directly with you shortly too, to discuss further.
Kind regards,
Exceptional Villas
Luxury Villa Specialists
Our experience was amazing. Perfect vacation. Staff was pleasant and would definitely recommend.
Reply from Exceptional Villas2026-01-21
Thank you very much for your lovely review. It was our pleasure to assist with your holiday planning, and we're delighted to hear that your stay in Turks and Caicos was a success!
Warm regards,
Marianne, Elaine and the Exceptional Villas team
Dealing with Rowena has been an absolute delight. Professional, informed, patient (!) and courteous.
A wonderful asset to your company.
Reply from Exceptional Villas2026-01-12
Thank you so much for your lovely review Susan. We hope you have a wonderful vacation in Barbados.
Warm regards,
Rowena, April and all the team at Exceptional Villas.
Thank you for your great feedback! We appreciate you taking the time to share your experience and we hope you have a wonderful time in Turks and Caicos.
Warm regards,
Marianne, Gwladys and the Exceptional Villas Team
Mary was an amazing help with planning our vacation. She is a wealth of information and is quick and willing to find out anything she doesn’t know. All correspondence was replied to in a timely manner. Can’t wait for the holiday!
Reply from Exceptional Villas2026-01-13
Thank you very much for your great review Tom. It was our pleasure to assist with your holiday planning, and we're thrilled to hear your positive feedback.
Warm regards,
Mary, Paul and the Exceptional Villas team
We have gotten excellent advice and service throughout the planning processes!
Reply from Exceptional Villas2026-01-12
Thank you very much for your great feedback. We’re delighted to hear that your experience has been a positive one. We really appreciate your kind words and hope you have a fantastic trip.
Warm regards,
Alannah, Mary and the Exceptional Villas Team.
We have used Exceptional Villas a few times over the years and have always had wonderful service. We had an issue come up with our first property, and it was corrected very quickly. The professional staff were so helpful in making sure they found us a villa that exceeded out expectations. Highly recommend.
Reply from Exceptional Villas2026-01-03
Thank you for your great review, Lina. It was our pleasure to assist with your holiday planning once again, and we hope you have a wonderful trip to Anguilla.
Warm regards,
Elaine, Gwladys and the Exceptional Villas team
Excellent service from all involved, will use them again
Reply from Exceptional Villas2025-12-31
Thank you very much for your great review. We are delighted to hear that your booking experience was Exceptional.
Warm regards,
Marianne, Yvonne and the Exceptional Villas team
Many thanks for your lovely review. We're delighted to hear that you have had a great experience so far, and wish you a wonderful time in Costa Rica
Warm regards from,
Mary, Elaine and the Exceptional Villas Team
B
BRUCE BERK · 1 review · Verified · Experienced 2025-12-15 ·
★★★★★
EVERY BODY INVOLVED IN MY TRANSACTION…
EVERY BODY INVOLVED IN MY TRANSACTION HAS BEEN GREAT. CORRESPODENCE EXCEPTIONAL. THANKS TO ALL
Reply from Exceptional Villas2025-12-19
Hi Bruce,
Thank you for your positive, 5 star review. It was our pleasure to assist with your trip, and we hope you have a wonderful time away!
Warm regards,
Thais, Noreen & The Exceptional Villas Team.
Rowena was really great and helpful with everything.
Reply from Exceptional Villas2025-12-18
Thank you for your great feedback! We appreciate you taking the time to share your experience and we hope you have a wonderful time in Barbados.
Warm regards,
Rowena, Aoife and the Exceptional Villas Team
Mary was an amazing help to us- holding our hand through payments, ordering food, arranging transfers. As we are a large group there were a lot of questions. Mary was patient and efficient.
Reply from Exceptional Villas2025-12-18
Thank you so much for your fabulous review. It was our pleasure to assist with your holiday planning, and we hope you have a fabulous time in St Lucia.
Warm regards,
Mary, Paul and the Exceptional Villas team
We stayed at La Serenissima for 5 nights in November. Overall, it was an exceptional experience. From the moment we arrived, the staff was extremely attentive and professional. The property was breathtakingly beautiful and beyond our expectations. Each room was beautifully decorated and serene. We felt relaxed and pampered the second we walked through the open-air entrance! The Spa, with the steam room, dry sauna, cold plunge, massage room and fully equipped gym were a wonderful addition to our experience. The chef on staff prepared delicious meals while catering to the dietary restrictions (vegetarian & vegan) of some of our friends that travelled with us. The certified sommelier butler offered wine pairings and wonderful cocktails tailored to our preferences. The overall attention to detail was impressive! We would definitely recommend La Serenissima to anyone looking to escape and enjoy a luxurious vacation.
Reply from Exceptional Villas2025-12-17
Many thanks for your kind comments. We're delighted to hear that you enjoyed your stay.
Warm regards from,
The Exceptional Villas Team
We had an excellent experience working with Exceptional Villas while planning our trip. From the very beginning, the process was smooth, professional, and stress-free.
We are grateful to Aoife, who found the perfect location for us during an extremely busy time when no one else was able to secure a property. She was fast, organized, and wonderful to work with.
Then our concierge, Noreen stepped in and has been absolutely outstanding! She has gone above and beyond helping us coordinate additional details, transportation, car rental, a private chef, and a tour. Her responsiveness, attention to detail, and proactive communication have given us complete confidence heading into our trip! She was so sweet and pleasant through all of our communications!
Based on the booking and planning experience alone, we highly recommend Exceptional Villas, especially Aoife & Noreen.
Reply from Exceptional Villas2025-12-15
Thank you very much for your lovely review Kimberly. We are delighted to hear that you had a wonderful time in St Martin.
Warm regards,
Noreen, Aoife and all the team at Exceptional Villas.
Elaine was very helpful on planning our trip. Organized and provided many options. We cannot wait!
Reply from Exceptional Villas2025-12-15
Thank you very much for your great review Traci. We wish you a wonderful vacation to the British Virgin Islands,
Warm regards,
Elaine, Alannah and all the team at Exceptional Villas.
Noreen was fantastic to deal with. She always kept me on track with things and answered any questions our group had in a very timely manner!
Reply from Exceptional Villas2025-12-12
Many thanks for your lovely review, Katie. It was our pleasure to help with your holiday planning, and we hope to welcome you back again in the future.
Warm regards,
Noreen, Alannah and the Exceptional Villas team
