Exceptional Villas (www.exceptionalvillas.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-08-10.
The staff of Exceptional Villas is really great, Aoife and Julie responded every question quickly and very detailed. In the reservation process and when looking for activities in our destination (Zermatt) they made reservations, confirmations and recommendations for our group and considered that we were traveling with small kids.
We have traveled to different destinations in the US, France, Italy and Croatia where we have stayed in Villas or houses and this time with Exceptional has being the best.
Very happy about our trip and very grateful with the team.
Reply from Exceptional Villas2026-07-21
Thank you so much for your kind review Ignacio. It was our pleasure to assist with your trip, and we hope you have a great time in Zermatt!
Warm regards,
Julie, Aoife and the Exceptional Villas team
M
Michael West · 1 review · Verified · Experienced 2026-07-17 ·
★★★★★
Very efficient and responsive to…
Very efficient and responsive to queries and request. Quite knowledgeable about the lay of the land locally.
Reply from Exceptional Villas2026-07-21
Many thanks for taking the time to share your review, Michael. We are delighted to hear that your booking experience has been positive, and we hope you have a great time in Barbados.
Warm regards
April, Marianne and the Exceptional Villas team.
W
WEBCLIENT · 11 reviews · Experienced 2026-07-12 ·
★★★★★
Exceptional Villas
We have used the services of Exceptional Villas for our yearly vacation for about 10 years now.Their services are superb,That's why we never even thought of using anybody else.I have dealt personally with Paul O'Sullivan who never failed to tally satisfy our requests and needs.Always prompt and kind never flinching tp make sure that,some time,difficult requests came to reality.Just a superb professional!Never failed.Of course the entire team at Exceptional Villas is composed by pt\rofessionals.They make your vacation a pleasure the moment you contact them.I strongly recommend them!
Marco Marchetti
Reply from Exceptional Villas2026-07-13
Thank you so much for your wonderful review Marco, and also for your loyalty over the years. It has been a genuine pleasure welcoming you back time and again, and we're delighted that each stay has continued to meet your expectations. We look forward to helping create many more memorable holidays for you in the years to come.
Warm Regards,
Paul and the Exceptional Villas Team
S
Scott · 2 reviews · Verified · Experienced 2026-07-02 ·
★★★★★
The team I dealt with was very professional. They were will trained and answered all of my questions in a timely professional manner.
The team I dealt with were exceptional. They followed up on every request if a timely professional manner. Well done.
Reply from Exceptional Villas2026-07-07
Thank you very much for your great review Scott. It was our pleasure to assist with your vacation planning, and we hope you have a wonderful time!
Warm regards,
Thais, Dannyele and the Exceptional Villas team
Exceptional Villas does a great job. We have used them since 2018
Reply from Exceptional Villas2026-07-01
Many thanks for your fantastic review. We're very grateful for your feedback and we are happy to hear that your continued experience with us has been so positive. Have a lovely time in St Martin.
Warm regards,
Thais, Aurelia and the Exceptional Villas Team
Fabulous people. Excellent customer service. Very helpful and patient.
Reply from Exceptional Villas2026-06-27
Thank you for your kind review. It was our pleasure to assist with your trip, and we hope you have a great time in Barbados!
Warm regards,
Marianne, Niamh and the Exceptional Villas team
Great Service, professionalism and assistance! Thank you!
Reply from Exceptional Villas2026-06-18
Thanks so much for your 5 star review. It was our pleasure to assist with your trip to St Martin. Wishing you safe travels and a wonderful vacation!
Warm regards,
Thais, Aurelia and the Exceptional Villas team
F
F Salkowski · 1 review · Experienced 2026-05-18 ·
★★★★★
The experience of working with…
The experience of working with Exceptional Villas from first inquiry to landing at our destination was pleasant and all questions and concerns were patiently and completely answered.
The staff at our villa could not have been more accommodating and focused on exceeding our expectations. They were more like kind friends.
Reply from Exceptional Villas2026-06-04
Many thanks for taking the time to share your feedback. We are delighted to hear that you enjoyed your time in Mexico, and we hope to welcome you back again soon.
Warm regards
Paul, Dannyele and the Exceptional Villas team.
A
Amy · 2 reviews · Experienced 2026-04-04 ·
★★★★★
Our group of 12 just returned from…
Our group of 12 just returned from having spent 7 nights at La Salamander in StmvMartinm It was precisely as shown in the photosmvThe villa, and the surrounding grounds, were stunningm It was spacious & well stocked. it was immaculatem The groundskeepers did a great job. Catherine, the housekeeper, was amazing. working for a little over 1 year to secure the reservation, make payments, etc. with Exceptional Villas was smooth, drama-free and they were very responsive. we'd love to stay at La Salamander again and we'd certainly go through Exceptional Villas againm
Reply from Exceptional Villas2026-06-01
Many thanks for your positive review Amy. We're delighted to hear that you had a great time at La Salamandre.
Warm regards,
Thais, Aurelia and all the team at Exceptional Villas.
They were very responsive to all of our needs and replied promptly when we had a question or needed something.
Reply from Exceptional Villas2026-05-28
Thank you very much for your lovely review Oscar. It was our pleasure to assist with your trip, and we hope you have a wonderful vacation.
Warm regards,
Alannah, Mary, Dannyele and the Exceptional Villas team
U
US to St Barths · 1 review · Verified · Experienced 2026-05-08 ·
★★★★★
Great Advice and Assistance
The team at Exceptional Villas is fantastic! Thais worked with me over email and phone to find the very best property for our needs. She patiently advised regarding island neighborhoods, villa locations, and she had firsthand knowledge of nearly all the villas. The process was smooth and so helpful. After booking Aurelia helped me with restaurant recommendations then secured dinner reservations for every night of our trip.
Reply from Exceptional Villas2026-05-11
Thank you so much for your lovely review. It was our pleasure to assist with your trip to St Barth's, and we hope you have a wonderful time!
Warm regards,
Thais, Aurelia and the Exceptional Villas team
Our group of 12 just returned from having spent 7 nights at La Salamadre in St. Martin. It was exactly as pictured in the photos. The villa, and the surrounding grounds, were stunning. It was spacious & well stocked. It was immaculate. The groundskeepers did a great job. Catherine, the housekeeper, was amazing. Working for a little over 1 year to secure the reservation, make payments, etc. with Exceptional Villas as smooth, drama-free and they were very responsive. We'd love to stay at La Salamandre again and we'd certainly go through Exceptional Villas again.
Reply from Exceptional Villas2026-05-04
Thank you so much for your great review Sharyn. It was our pleasure to assist with your trip, and we hope to welcome you back again soon!
Warm regards,
Thais, Aurelia, Noreen and the Exceptional Villas team
Exceptional Villa was well knowledge in our villa and local services, exceptionally nice and professional
Reply from Exceptional Villas2026-04-29
Thank you so much for your great review, Francine. We were delighted to assist with your holiday planning and we hope you have a fabulous trip.
Warm regards
Thais, Mary, Dannyele and the Exceptional Villas team.
R
Rayburn, Allen M · 1 review · Verified · Experienced 2026-04-10 ·
★★★★★
Great Service
Reply from Exceptional Villas2026-04-11
Thank you Allen, for your lovely review. We hope you have a wonderful time in Turks and Caicos.
Warm regards,
Marianne, Gwladys and the Exceptional Villas team.
Beautiful villa on the beach in a great location. Close to Holetown for shops and restaurants. Organisation prior to our arrival was first class and staff on arrival welcoming and friendly.
Villa tastefully decorated, very well equipped and our first meal with our cook was delicious.
Reply from Exceptional Villas2026-04-07
Thank you so much for your great review Fiona. It was our pleasure to assist with your trip, and we hope you are having a lovely time in the Bajan sunshine!
Warm regards,
Yvonne, Rowena and the Exceptional Villas team
R
Ross · 5 reviews · Verified · Experienced 2026-03-31 ·
★★★★★
Outstanding communication
Outstanding communication! Prompt, responsive, informative, and relevant. The team anticipates our needs and made the trip planning fun! We feel much better about the fun equation of the vacation with Exceptional Villas taking care of the logistics. The team allows fun anticipation as opposed to anxious planning.
Reply from Exceptional Villas2026-04-01
Many thanks for your great review, Ross. We were delighted to assist with your holiday planning once again and we look forward to welcoming you back soon.
Warm regards
Alannah, Noreen and the Exceptional Villas team.
Many thanks for your great review Galina. We're delighted to hear that your booking experience has been so positive.
Warm regards,
Alannah, Mary and all the team at Exceptional Villas.
Great experience and pre-planning assistance with Mary! She answered all my questions (and there were a lot!), and was a huge help. Thank you, Mary!
Reply from Exceptional Villas2026-03-31
Thank you so much for your great review Megan. We're delighted to hear that everything has been seamless so far, and we wish you a wonderful time in Costa Rica.
Warm regards from,
Mary, Aoife and the Exceptional Villas Team
Your rentals are always top notch. Your team that we work with meets all our needs. We will continue to rent from you and I often recommend you to friends.
Reply from Exceptional Villas2026-03-20
Thank you for your great review! We appreciate you taking the time to share your experience and we hope you have a wonderful time in USVI.
Warm regards,
Elaine, Paul and the Exceptional Villas Team
K
Ken · 2 reviews · Verified · Experienced 2026-02-23 ·
★★★★★
Exceptional Villas Mary Morris
I am working with Mary Morris. She’s been very helpful helpful. She gets back to us in a timely fashion. Always answers our questions in a friendly manner. This is our second vacation working with Exceptional Villas and I would highly recommend them to anyone.
Reply from Exceptional Villas2026-02-24
Thanks so much for your wonderful review Ken. We are delighted to hear that your booking experience has been a good one, and we hope you have a great time in Dominican Republic.
Warm regards,
Mary, Alannah and the Exceptional Villas team
