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Health & Medical

Eyeglassdirect

62 reviews

4.762 reviews
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About Eyeglassdirect

Data updated
Website
www.eyeglassdirect.com
Category
Health & Medical
Location
United States
Status
Unclaimed
Last 12 months
62 reviews
Replies to negative
100% (3/3)
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Is Eyeglassdirect legit?

Eyeglassdirect (www.eyeglassdirect.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

S
Scott · 1 review · Verified · Experienced 2026-06-07 ·

I’ve had them make glasses several…

I’ve had them make glasses several times for me and I’m always thrilled with the results

Reply from Eyeglassdirect2026-07-08

Scott, We appreciate the continued support. Thank you Customer service

N
Neal · 2 reviews · Verified · Experienced 2026-06-07 ·

Glasses are of excellent quality.

Glasses are of excellent quality and cost me about 50% less than our local value vision store.

Reply from Eyeglassdirect2026-07-10

Neal, Thank you for the kind words. Customer service

K
Ken · 3 reviews · Verified · Experienced 2026-06-07 ·

Good product and good service

Good product and good service. Turnaround time is slow and there are shipping costs.

Reply from Eyeglassdirect2026-07-09

Ken, Apologies for slight delay in shipping. We appreciate your input and will pass you concerns to management. Thank you Customer service

S
Sarah Pierce · 2 reviews · Verified · Experienced 2026-06-10 ·

I was so pleased to find a company that…

I was so pleased to find a company that would insert lenses into my frames. I plan to send more favorite frames, the cost was much lower than buying complete new pairs.

Reply from Eyeglassdirect2026-07-10

Sarah, Glad we could use your frame. Thank you Customer service

R
RW · 2 reviews · Verified · Experienced 2026-05-28 ·

New lenses for my sunglasses

Ordered new lenses for my sunglasses. The first order had a problem. They were kind enough to pay for shipping and replace the lenses with the proper prescription. The owner worked it out for me. 5 stars

Reply from Eyeglassdirect2026-07-08

RW, Glad we could solve the issue. Enjoy your sunglasses. Randy President

V
Valerie Fletcher · 10 reviews · Verified · Experienced 2026-06-07 ·

I send frames I own and get all the…

I send frames I own and get all the bells and whistles in my prescription at a fair price that you know upfront. Easy to communicate, great quality work!

Reply from Eyeglassdirect2026-07-06

Valerie, Glade we were able to accommodate your needs by using your own frame. Thank you Customer service

D
David Dee · 7 reviews · Verified · Experienced 2026-06-07 ·

Really good cheap glasses

Really cheap glasses, but they seem well made. I’ve bought about 8 pairs over the past 10 years

Reply from Eyeglassdirect2026-07-06

David, Thank you for your continued support. Customer service.

K
Keith Howard · 5 reviews · Verified · Experienced 2026-05-30 ·

Custom eyeglasses just as I order quick…

Custom eyeglasses just as I order quick and cheap!!!!

Reply from Eyeglassdirect2026-07-01

Keith, We appreciate the great review. Customer service

R
Robert McCarter · 1 review · Experienced 2026-02-26 ·

Flawless work every single time!

Flawless work every single time! I have been doing business with Eyeglass Direct for 5 years now, and they never disappoint. I regularly send my frames to Randy (the ultimate eyeglass guru!), and what I receive back are absolutely beautiful glasses. I wear difficult drill-mount progressives, which require serious precision and expertise to get right. Every single pair has come back to me absolutely flawless. If you want high-quality craftsmanship and excellent service, look no further!

Reply from Eyeglassdirect2026-06-29

Robert, We appreciate the continued support. Customer service.

J
Jay Greene · 1 review · Verified · Experienced 2026-05-28 ·

Good service

Good service, communication and price.

Reply from Eyeglassdirect2026-06-29

Jay, Thank you for the for great review. Customer service.

M
MK · 1 review · Verified · Experienced 2026-05-29 ·

Lens fell out

As soon a I opened the glasses, screw holding the frame together fell out and lens fell out of frame

Reply from Eyeglassdirect2026-06-29

MK Please call customer service at your earliest convivence. 866 536 7790 Thank you Customer service

C
Christine Bondank · 1 review · Verified · Experienced 2026-05-28 ·

Fast,great frames at a low price

Reply from Eyeglassdirect2026-06-29

Christine, Thank you for the great review. Customer service

K
Kevin Wagner · 3 reviews · Verified · Experienced 2026-05-28 ·

High quality

High quality, fast service, reasonably priced. Will definitely order again.

Reply from Eyeglassdirect2026-06-29

Kevin, We appreciate the kind words. Customer service.

M
Marlan Payne · 1 review · Verified · Experienced 2026-05-21 ·

Always getting the job done right

Always getting the job done right, as requested and on time with any questions or adjustments made, if needed.

Reply from Eyeglassdirect2026-06-23

Marlan, Than k you for the kind words. Customer service.

A
Alice Martin · 2 reviews · Verified · Experienced 2026-05-21 ·

Great customer service

Great customer service. Glasses were exactly as portrayed on website. Great fit and accurate prescription.

Reply from Eyeglassdirect2026-06-23

Alice, Glad we could be of service. Thank you Customer service

I
I.V.F. · 8 reviews · Verified · Experienced 2026-05-15 ·

The best in the world

This is the best eyeglass shop in the world. Having lived in various countries and traveled frequently, I can confidently say it stands out in product quality, pricing, and customer service. Eyeglasses have never let me down. It is highly recommended.

Reply from Eyeglassdirect2026-06-17

Hi, We really appreciate the great review. Customer service

S
Sriram Padmanabhan · 2 reviews · Verified · Experienced 2026-05-15 ·

Excellent Service

Reply from Eyeglassdirect2026-06-17

Sriram, Thank you for the great review. Customer service

C
Car · 1 review · Verified · Experienced 2026-05-15 ·

One of the lenses wasn't ground to fit…

One of the lenses wasn't ground to fit the frame snugly so the screw kept popping out; I put in a longer screw to keep the lens in place but the end of the screw sticks out now a bit. Good value for the service, though.

Reply from Eyeglassdirect2026-06-17

Hi, Please contact customer service to rectify the situation. 866 536 7790 [email protected] Thank you Customer service

P
Phillip · 2 reviews · Verified · Experienced 2026-05-15 ·

The speed at which they worked is…

The speed at which they worked is pretty impressive and despite the wait due to shipping lead times, I got high quality lenses at a really low price. Would I use them again? Yes! Thanks!

Reply from Eyeglassdirect2026-06-17

Phillip, Glad we meet your expectations. Customer service

S
Susan B · 4 reviews · Verified · Experienced 2026-05-15 ·

I have been utilizing the services of…

I have been utilizing the services of Eyeglassdirect for a number of years now to replace my lenses using my own frames. The service has been consistently excellent and every interaction with customer service has been prompt and has completely resolved my questions. I also find that the lenses are of a great quality and now I prefer to use Eyeglassdirect whenever possible for both prescription eyeglasses and prescription sunglasses. The price is excellent for progressive lens replacement and i really can’t recommend their services enough.

Reply from Eyeglassdirect2026-06-17

Susan, We appreciate your continued support. Customer service.