Is FactoryOutletStore.com Reviews | Factory Outlet Store legit?
FactoryOutletStore.com Reviews | Factory Outlet Store (www.factoryoutletstore.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-08-10.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-11-21
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
S
Steve H · 3 reviews · Verified · Experienced 2023-11-20 ·
★★★★★
Found what I was looking for without a…
Found what I was looking for without a problem.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-11-20
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
M
Mya Berry · 1 review · Experienced 2023-10-20 ·
★★★★★
Amazing products but prices are…
Amazing products but prices are slightly high
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-11-19
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-11-17
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
R
Ronald W · 1 review · Experienced 2023-11-08 ·
★★★★★
Update - FactoryOutletStore.com turned around a bad experience
Update 12/10/23
A couple of days after leaving a negative review, I received a phone call from a Factory Outlet representative who informed me that they had issued a full refund and that it was not necessary to return the filters I had purchased that were supposed to be for my air purifier but did not work in my equipment. Although the initial experience was bitter, this adjustment shows that they really care about customer service.
Thank you Factory Outlet for turning around a bad experience.
November 9, 2023
I purchased 2 air filters advertised as a Replacement Purifier Filter For GermGuardian FLT5000 Filter C (2-Pack). I kept them available for when the filters that came with the Germ Guardian needed to be replaced.
When I went to install the Factory Outlet filter, the size was fine, however, the original filters are in a rigid plastic frame. The Factory Outlet filters are in a cardboard frame with foam around the outside edge.
The problem is that the rigid plastic frame is necessary to depress a button in the Germ Guardian to let the device know that there is a filter installed. The foam on the Factory Outlet filters to not depress the button, so the air purifier does not work. The filters are totally useless.
I called to return them, however, it had been six months since they were purchased because that is how long the filters that came with the Germ Guardian lasted. Factory Outlet Store would not allow a return because it was past 30 days. I recognize that it had been a long time, however they originally sold a product that does not work in the intended device. It is advertised as replacement filters for the GermGuardian FLT5000. However, they do not work in the intended device, so I consider this to be false advertising. I am surprised that no one in their Quality Control ever actually tested the filters in the intended device.
If you want to throw your money away, purchase filters from Factory Outlet Store. If you want actual value for your dollars, buy directly from GermGuardian.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-11-13
Dear Valued Customer,
Thank you for shopping with Factory Outlet Store.
We deeply regret that your shopping experience fell short of your expectations and for any inconvenience this may have caused you.
We at Factory Outlet Store greatly value our customers and constantly strive to achieve customer satisfaction of the highest degree. We are dedicated to ensuring that every customer's experience with us is exceptional.
We have processed a full refund for your order, the refund has been processed to the original method of payment, and as a courtesy of this inconvenience you do not need to return the product.
We have also emailed you an invoice, showing the refund amount, The amount should reflect in your account within the next 2-5 business days from your card issuer's end.
If you have any additional questions/ concerns, please get in touch with us at [email protected] or call us at any time at 1800-816-0810.
Thank You,
Factory Outlet Store.
J
J. · 22 reviews · Experienced 2023-11-06 ·
★★★★★
Had to complain to get my order.. No warranty information included in delivery!
[Updated 21/11/23:] Finally got hold of the product - but only after complaining about the service.. Great product, which is credit to Garmin.. I just wish that Garmin would provide an in-house service for "refurb" products, instead of palming them off to companies whose main concern is short-term profit.. FYI: No warranty information included in the delivery, or at any point for that matter, company emailed but with no response - except for the sycophantic comments they've left below this review ;)
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-11-09
Dear Esteemed Customer,
I would like to express my sincere gratitude for the opportunity to speak with you. Your time and valuable feedback are greatly appreciated.
We deeply regret that your recent shopping experience fell short of your expectations and for any inconvenience this may have caused you. Please rest assured that we are committed to investigating the issue thoroughly and taking all necessary steps to rectify it promptly. Your satisfaction is of paramount importance to us, and we are dedicated to ensuring that every customer's experience with us is exceptional. If there is anything you require in the future, please do not hesitate to call us at 8000 318 411 or email us at [email protected]. Your needs are our top priority.
We look forward to the privilege of serving you again in the near future, and we are committed to making your next visit a truly outstanding one.
Once again, thank you for choosing to shop with us. Your patronage is invaluable to us, and we eagerly anticipate the opportunity to do business with you again.
Warm regards,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-11-11
Dear Valued Customer,
Thank you for contacting FactoryOutletStore.com!
We are sincerely sorry to learn about your shopping experience,
We requested your order number and contact information on Sunday, November 5th so that we could assist you in the best possible way.
We are awaiting a response from you, Please get in touch with us at your earliest convenience at [email protected] or call us at any time at 1800-816-0810.
Thank you,
Factory Outlet Store
Pleased with the refurbished GPS and follow up service from FOS
1. Order processing and dispatch were fast.
2. They used reputable and efficient courier service ( UPS) rather than the useless Hermes/ Evri.
3. Most importantly, when I expressed concern over the screen accuracy of the sat nav, they directed me to the relevant help page, and offered to exchange the unit, if I was not able to resolve the issue. Thankfully, I was able to.
4. To conclude, this is not a sell and forget company, They have sent follow up emails to ensure the issue was resolved,
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-11-05
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-10-30
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-10-30
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-10-29
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
D
Disappointed in MI · 1 review · Experienced 2023-06-25 ·
★★★★★
Resolved after posting
Edited: I am glad to report that, after posting this review, I received a phone call (and then a refund within a few days of the portion of funds that were withheld from my original return). This amount made my refunds equal my purchase price (I paid return shipping) which was all that I asked for many months prior and wish I had posted sooner.
[original post] I am so disappointed that when I returned a (brand new, in the original box, packaged impecably for return) Pet Safe dog containment system (after following the correct proceedure and receiving a RMA-Return Merchandise Authorization number) I received only a partial refund! I have a copy of the return policy which says I can make returns for a FULL REFUND if all of these proceedures have been followed. I have made phone calls directly to the customer service, sent emails-everything short of filing a claim with my credit card company for fraud-with no satisfaction. I was told that their policy was to not refund shipping (no shipping was charged at purchase AND I paid return shipping which wasn't cheap and further adds to my losses)! Another comment from customer service during a phone call was that there is a 15% restocking fee (to open a box and put a perfectly good item on a shelf?). That does not sound like the written 100% refund policy listed online. They withheld $56.17 and it cost me $14.90 return shipping besides! Unacceptable! Every time their (daily) emails come to my inbox, the bandage is torn off again-reminding me of how this company treats its customers-I can not bear it any more and I want to warn others not to fall into the trap that I did thinking that I could believe in this company when their stated policy is that you will receive a full refund for proper returns.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-10-23
Dear Esteemed Customer,
I would like to express my sincere gratitude for the opportunity to speak with you earlier today. Your time and valuable feedback are greatly appreciated.
We deeply regret that your recent shopping experience fell short of your expectations and for any inconvenience this may have caused you. We are incredibly sorry, we have processed full refund on your order including the restocking fee. Please rest assured that we are committed to investigating the issue thoroughly and taking all necessary steps to rectify it promptly. Your satisfaction is of paramount importance to us, and we are dedicated to ensuring that every customer's experience with us is exceptional. If there is anything you require in the future, please do not hesitate to call us at 800-816-0810 or email us at [email protected]. Your needs are our top priority.
We look forward to the privilege of serving you again in the near future, and we are committed to making your next visit a truly outstanding one.
Once again, thank you for choosing to shop with us. Your patronage is invaluable to us, and we eagerly anticipate the opportunity to do business with you again.
Warm regards,
Factory Outlet Store
The informative product descriptions really help with making a confident purchase
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-10-20
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
C
Charles Smith · 4 reviews · Verified · Experienced 2023-10-20 ·
★★★★★
You always have what i need.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-10-21
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-10-15
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
M
Mr. Darby · 1 review · Experienced 2023-09-28 ·
★★★★★
I recently returned an Apple Watch 6…
I recently returned an Apple Watch 6 that I had purchased as new. Sadly, the watch was absent of functionality upon opening the box. After contacting customer service, they issued me a return label, which I promptly used to send the watch back. However, I was unpleasantly surprised to receive only a partial refund of $200, despite my expectation of a full refund. As a consumer, I believe that this decision was worth reconsidering, especially since I had requested an exchange, which was unfortunately denied. The next day, after placing a complaint, they refunded the additional funds that they withheld.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-10-13
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-10-10
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With Warm Regards,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-10-10
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With Warm Regards,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-10-10
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With Warm Regards,
FactoryOutletStore
T
Tomo · 4 reviews · Experienced 2023-10-10 ·
★★★★★
Service not as promised
To Whom It May Concern:
In checking back in with you today, 10/10/23, your representative advised me that on August 17th, 2023 I was notified via email from Ordersatfactoryoutletstore.com that this replacement battery was discontinued and the order cancelled the same day.
Other than the solicitation for the battery which occurred on the same date, you can see from a screen shot of my messages, no such email exists.
I will be doing an audit of my bank account regarding this matter and if a charge occurred and was not returned, I would advise you credit my account
$104.73 which represents treble damages for a fraudulent transaction.
If no such credit is discovered, your next communication will be from my legal counsel.
Tom
520 979 2041
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-10-11
Dear Valued Customer,
Thank you for shopping with the factory outlet store. We are sincerely sorry to learn about your shopping experience. We tried calling you but reached voice mail. Please give us a callback at your earliest convenience to have this issue rectified. If you have any additional questions/ concerns, please reach out to us at [email protected], or you can also call us at any time at 1800-816-0810.
Thank you,
Factory Outlet Store
