Is FactoryOutletStore.com Reviews | Factory Outlet Store legit?
FactoryOutletStore.com Reviews | Factory Outlet Store (www.factoryoutletstore.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews. Last updated 2026-08-10.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-16
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With Warm Regards,
FactoryOutletStore
Decent price on a hard to find Norelco Spectra charger. Lost one star because 1) had no HQ8 shaver heads which are quite common, and only had the newer version (SH50), and 2) they were an outrageous price - way overpriced.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-15
Dear Valued Customer,
Thank you for shopping with the factory outlet store. We are sincerely sorry to learn about your shopping experience. May we request you, please give us a callback at your earliest convenience to have this issue rectified? If you have any additional questions/ concerns, please reach out to us at [email protected] or call us anytime.
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-11
Dear Valued Customer,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
Was to be shipped in 3 days and been 10 now and is now on back order and was not told that poor information on this
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-10
Dear Esteemed Customer,
I would like to express my sincere gratitude for the opportunity to speak with you earlier today. Your time and valuable feedback are greatly appreciated.
We deeply regret that your recent shopping experience fell short of your expectations and for any inconvenience this may have caused you. We are incredibly sorry we could not fulfill the order as it was on backorder. Please rest assured that we are committed to investigating the issue thoroughly and taking all necessary steps to rectify it promptly. Your satisfaction is of paramount importance to us, and we are dedicated to ensuring that every customer's experience with us is exceptional. If there is anything you require in the future, please do not hesitate to call us at 800-816-0810 or email us at [email protected]. Your needs are our top priority.
We look forward to the privilege of serving you again in the near future, and we are committed to making your next visit a truly outstanding one.
Once again, thank you for choosing to shop with us. Your patronage is invaluable to us, and we eagerly anticipate the opportunity to do business with you again.
Warm regards,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-08
Dear Esteemed Customer,
We extend our heartfelt gratitude to you for investing your valuable time in sharing your experience at FactoryOutletStore. It brings us immense satisfaction to learn that you had a positive and fulfilling encounter during your recent visit.
Your trust in our services and willingness to communicate your satisfaction are deeply appreciated. Your feedback serves as a beacon, guiding us toward maintaining the high standards of service excellence that you deserve.
We eagerly anticipate the privilege of serving you once more in the near future. Your continued patronage is the driving force behind our commitment to delivering outstanding experiences.
Thank you once again for your kind words and for choosing FactoryOutletStore.
With warm regards,
FactoryOutletStore
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-05
Dear Valued Customer,
It was a pleasure speaking with you earlier. I want to thank you for your time and feedback. We apologize that your shopping experience did not go as expected. We will research on the problem and will fix it. We apologize for all the inconvenience caused. If you need anything in the future, please feel free to reach out!
We want to make every customer's experience great. We hope to see you soon. Thank you for shopping with us, and we hope to do business with you again!
Thank you,
Factory Outlet Store
I still haven't received my item. I've emailed you twice and heard nothing. And I haven't received any call or email
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-08
Dear Valued Customer,
Thank you for shopping with the factory outlet store. We are sincerely sorry to learn about your shopping experience. We tried calling you but reached voice mail. May we request you to please give us a callback at your earliest convenience to have this issue rectified? If you have any additional questions/ concerns, please reach out to us at [email protected], or you can also call us at any time.
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-05
Dear Valued Customer,
Thank you so much for taking the time to leave us this amazing review. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
The person that I ask questions gave me the information that i needed very quick so I could purchase what i needed.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-06
Dear Valued Customer,
Thank you so much for taking the time to share your experience at FactoryOutletStore. We take pride in knowing our customers are happy with their store experience. Thanks for placing your trust in us and your willingness to share.
We hope to hear back soon and do business with you again!
Thank you,
FactoryOutletStore
fill ins easy to find, correctly labeled went smoothly.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-05
Dear Valued Customer,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-05
Dear Valued Customer,
Thank you for shopping with the factory outlet store. We are sincerely sorry to learn about your shopping experience. We tried calling you but reached voice mail. May we request you to please give us a callback at your earliest convenience to have this issue rectified? If you have any additional questions/ concerns, please reach out to us at [email protected], or you can also call us at any time.
Thank you,
Factory Outlet Store
L
Luke · 1 review · Verified · Experienced 2023-09-03 ·
★★★★★
Good Selection
They have a wide variety of motors on here.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-05
Dear Valued Customer,
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Thank you,
Factory Outlet Store
very understanding ( SAVIO ) sales person- good prices
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-05
Dear Valued Customer,
Thank you so much for your kind words. We appreciate you taking the time to share your experience with us and we agree that Savio is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-02
Dear Valued Customer,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-01
Dear Valued Customer,
Thank you so much for taking the time to leave us this amazing review. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
T
Trent Brown · 2 reviews · Experienced 2023-08-31 ·
★★★★★
I ordered an item from Factory Outlet…
I ordered an item from Factory Outlet Store and I keep getting an update on a later delivery date. Very aggravating when the date keeps moving forward. I don't believe i will be ordering anything from Factory outlet store again. As of to date I still haven't received the item.
Very easy, entered item number and it came up in stock and I ordered it. That simple.
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-08-29
Dear Valued Customer,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
H
Harold Joyce Jr · 1 review · Verified · Experienced 2023-08-29 ·
★★★★★
easy ordering
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-09-01
Dear Valued Customer,
Thank you so much for taking the time to leave us this amazing review. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store
Information page could have been more straightforward in asking for information, and error detection made clearer than an infinitely long spinning annulus "Processing".
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-08-28
Dear Valued Customer,
Thank you for shopping with the factory outlet store. We are sincerely sorry to learn about your shopping experience. May we request you, please give us a callback at your earliest convenience to have this issue rectified? If you have any additional questions/ concerns, please reach out to us at [email protected] or call us anytime.
Thank you,
Factory Outlet Store
Reply from FactoryOutletStore.com Reviews | Factory Outlet Store2023-08-28
Dear Valued Customer,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Thank you,
Factory Outlet Store