FAIRWINDS Credit Union (www.fairwinds.org) has a 4.2 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Credit card account was locked for no reason 3 months after activation. I have sat on the phone with them multiple times with no resolution, been passed from department to department and reached out via email; they have made almost no effort to help me.
Reply from FAIRWINDS Credit Union2026-05-15
At FAIRWINDS, serving you, and providing you with an exceptional experience, is at the heart of everything we do, and we take all member feedback seriously. We are happy to hear that a crewmember was able to speak with you and helped you regain use of your credit card. Once again, we appreciate the feedback, and we are always willing to help and look forward to continuing to serve you!
Able to earn more interest than with an every corner brick and mortar bank that obvious more overhead a charges the custome/client because of that.
Reply from FAIRWINDS Credit Union2026-05-14
Thank you for sharing this positive feedback! Helping our members save more and reach their financial goals is at the heart of what we do. We are glad our rates are making a difference for you and appreciate you being part of the FAIRWINDS community.
Thank you for the kind feedback! We are glad our team was able to communicate quickly and work with you effectively.
B
Brenda · 1 review · Verified · Experienced 2026-05-12 ·
★★★★★
Always professional and caring
Reply from FAIRWINDS Credit Union2026-05-15
We appreciate you taking the time to leave a review! Knowing our team delivered a professional and caring experience means a great deal. Thank you for your trust in FAIRWINDS!
Thank you for this review! We're glad our crew left a positive impression.
P
Paul · 1 review · Verified · Experienced 2026-05-08 ·
★★★★★
Kinda frustrating dealing with customer…
Kinda frustrating dealing with customer service who’s primary language is not English
Reply from FAIRWINDS Credit Union2026-05-14
Thank you for your feedback. We aim to provide clear and effective support in every interaction. A manager has connected with you to share additional information about our team and outline options available if you experience communication challenges in the future.
Customer service representatives at the call center have always been helpful & willing to figure out whatever issue you may have. Mean while, the are extremely friendly and also helpful! I’m happy I made the decision to change from the bank I was with to FAIRWINDS Credit Union. Thank you FCU for a wonderful & professional banking experience.
Reply from FAIRWINDS Credit Union2026-05-11
Thank you for the kind words and for choosing FAIRWINDS. We're glad to hear that our crew has consistently provided helpful and friendly service. Delivering that experience with every interaction is what we strive for, and we look forward to continuing to serve you.
At FAIRWINDS, we are committed to delivering a positive experience for both our members and our crew. We strive to foster a respectful, supportive workplace and uphold high standards in how we serve and care for others.
Every time I go in the branch in Ormond beach fl they have been helpful and pleasant to do business with i will continue to stay with fairwinds credit union
Reply from FAIRWINDS Credit Union2026-05-07
We appreciate you taking the time to share your positive experience with our Ormond Beach branch. We are happy to hear that our crewmembers have been helpful and pleasant. We value your continued membership!
We're glad our crew could provide the support you needed, and we value your recognition. We appreciate the positive feedback and look forward to continuing to serve you!
The only complaint I have is there is a maximum of 4 payments allowed in a month to my auto loan, I should be able to make as many payments as I want.
Reply from FAIRWINDS Credit Union2026-05-07
At FAIRWINDS, creating an exceptional experience is at the heart of everything we do, and we take all member feedback seriously. We are sorry that our current payment solutions do not fully meet your needs. Thank you for sharing your feedback, as it helps us improve communication and better serve our members.
Great service and promotion of various fiscal benefits available to members. Very well done.
Reply from FAIRWINDS Credit Union2026-05-07
We're happy to hear that you find our service great and appreciate the benefits we are excited to offer to our members. Thank you for your positive feedback.
The customer service and the office team is very friendly
Reply from FAIRWINDS Credit Union2026-05-07
We appreciate you taking the time to share your kind words. Our crew work hard to create a welcoming environment for our members and it’s awesome to know that you’ve experienced it.
I was given bad financial advice from a branch manager. She suggested I apply for a credit card and I was denied for the card and my credit score dropped. Then I was stuck with a terrible interest rate.
Reply from FAIRWINDS Credit Union2026-05-07
At FAIRWINDS, creating an exceptional experience is at the heart of everything we do, and we take all member feedback seriously. We’re sorry for the frustration caused by your lending experience. A manager has attempted to contact you via email to better understand what occurred. Please feel free to reply to their message at your earliest convenience. Thank you for sharing your feedback, as it helps us improve communication and better serve our members.
Overall great company every employee I've had assist me was terrific my go to is Melissa she's awesome and extremely helpful
Reply from FAIRWINDS Credit Union2026-05-07
We're happy to hear that every crewmember has provided you with terrific service. We appreciate your positive feedback and are glad to have you as a member!
