The best credit union ever.
Reply from FAIRWINDS Credit Union2026-05-07
We're so happy you feel this way! Thank you for sharing your positive experience with FAIRWINDS.
About FAIRWINDS Credit Union
Data updated- Website
- www.fairwinds.org
- Category
- Money & Insurance
- Location
- United States · Orlando
- Status
- Unclaimed
- Last 12 months
- 67 reviews
- Replies to negative
- 100% (11/11)
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Is FAIRWINDS Credit Union legit?
FAIRWINDS Credit Union (www.fairwinds.org) has a 4.2 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Convenient and great customer service.
Reply from FAIRWINDS Credit Union2026-05-07
We're glad you found our service convenient and appreciate our member service. Thank you for your positive feedback!
The best
I love my credit union. Online banking is easy and customer service is 100%
Reply from FAIRWINDS Credit Union2026-05-07
We love to know that you find our online banking easy and our member service to be great! Thanks for your feedback!
It was a smooth transition from my old…
It was a smooth transition from my old bank to this new one. The customer support people were great, and they answered all of my questions. I have been able to get cash from an in network local bank so that is cool. I like that my Savings account has a low monthly limit compared to my old bank.
Reply from FAIRWINDS Credit Union2026-05-07
We're happy to hear that switching over to FAIRWINDS was easy! It's great to know our member service team met your needs and that you appreciate the convenient access to cash and the savings account features. Thank you for sharing your experience.
Great bank
Great bank, I heard giving the best rates for their clients for financing cars or mortgages. However they declined my personal loan application but hope when I trade in my car next year will able to provide me a great finance plan.
Reply from FAIRWINDS Credit Union2026-05-08
Thank you for the kind words about FAIRWINDS! A loan decision not going as expected can be a challenging experience, and we appreciate you sharing your feedback with us. We look forward to working with you on your auto financing needs when the time comes. Our crew is always ready to help.
Great credit union
Great credit union. Amazing people working there very helpful. Easy app to navigate. Couldn't ask for more from a credit union.
Reply from FAIRWINDS Credit Union2026-05-07
We are so happy to hear you've had a great experience with our crew and our easy-to-use app! We appreciate you taking the time to share your experience.
I have several online-only banking…
I have several online-only banking services for which my only contact with them is through an ATM or through Zelle, and the use of my debit card. So far, I've been very pleased. Fairwinds banking app is nice, I've been able to download the information I need when I want it from my PC. I like it just as much or more then my Capital One debit card. The only problem is I don't have more money to put in the bank, which is nice because they haven't been a problem at this bank for carrying a zero balance on occasion.
Reply from FAIRWINDS Credit Union2026-05-07
We're happy you're pleased with our banking app and debit card services. It's great to know you appreciate the convenience of accessing your transaction information and being able to download it to your PC. We look forward to continuing to serve you and thank you for sharing your positive experience!
The branch service is great but not the app
The branch service is great. Unfortunately, the experience with the application is no good. The application makes it very hard to manage my money.
Reply from FAIRWINDS Credit Union2026-05-11
Thank you for sharing your experience. It's great to hear our crew made a positive impression. We understand that managing money through the app presented some challenges, and we're pleased that one of our crewmembers was able to reach out and walk you through the steps. We're here if you need further support.
Fairwinds has always been a great…
Fairwinds has always been a great Credit Union to work with. The staff are always friendly and professional.
Reply from FAIRWINDS Credit Union2026-05-07
We're happy you find FAIRWINDS great to work with. It's wonderful to hear that our crew's friendliness and professionalism are appreciated. Thanks for your feedback!
Still having transactions turned down…
Still having transactions turned down when I try to use my account 5/5:26
Reply from FAIRWINDS Credit Union2026-05-07
Thank you for taking the time to share your feedback. Our team identified a solution and has reached out to you via phone and email to provide assistance. Feel free to reply to them at your earliest convenience so that they can assist in resolving this matter. Once again, we appreciate the feedback, and we are always willing to help and look forward to continuing to serve you!
The lady I talked to was patronizing…
The lady I talked to was patronizing and unhelpful. If I could change where i have my loan I would .
Reply from FAIRWINDS Credit Union2026-05-11
We're sorry to hear about your recent experience, and we appreciate you bringing this to our attention. At FAIRWINDS, feedback like this helps us improve, and we want nothing more than the opportunity to make this right. A manager has attempted to reach out and looks forward to connecting with you.
I like my Fairwinds account
I like my Fairwinds account, which explains why I still have it even though I live in Virginia. I have been a member for about 30-35 years or so. There have been issues…changing the online screens and not liked them, but otherwise it goes well.
Reply from FAIRWINDS Credit Union2026-05-07
We appreciate your long-time membership and are so happy that we have the opportunity to continue to serve you today in Virginia. Thank you for sharing your feedback regarding the online banking changes. We appreciate the chance to better understand your experience and thank you for taking the time to rate us!
They have helpful people and I've not…
They have helpful people and I've not had any issues.
Reply from FAIRWINDS Credit Union2026-05-07
We appreciate you taking the time to share your positive experience. Our crew love providing great service to our members.
Everything went well and all the…
Everything went well and all the employees are a pleasure to deal with.
Reply from FAIRWINDS Credit Union2026-05-07
It is great to know that our crew were a pleasure to deal with. Thank you for your feedback.
Everything with the app is just so easy!
Reply from FAIRWINDS Credit Union2026-05-07
It is awesome to know that you find our app easy to use! Thank you for your positive feedback; we appreciate it.
Great customer service
Great customer service! The online banking app is awesome. Easy to use. The staff are awesome--always available to help.
Reply from FAIRWINDS Credit Union2026-05-08
Thank you for the kind words! We're glad the app has been a helpful tool and that our team has been there when you need us.
They are very friendly
They are very friendly. Ready to help you with all your needs
Reply from FAIRWINDS Credit Union2026-05-07
It's great to know our crew's friendliness and readiness to assist met your needs. We appreciate you taking the time to share.
I still can not put cash into ANY ATM…
I still can not put cash into ANY ATM in Illinois. Every time I call they give me all different ATMs that are supposed to take cash but they don't. I hate that I have to go to yet another credit union and close my FW accounts.
Reply from FAIRWINDS Credit Union2026-05-07
At FAIRWINDS, creating an exceptional experience is at the heart of everything we do, and we take all member feedback seriously. We’re sorry for the frustration caused by your limited access to deposit options. A member of our team has attempted to contact you via phone and email to better understand the situation and work to provide a resolution. Thank you for sharing your feedback, as it helps us improve communication and better serve our members.
Business & Personal Accounts
Initially when I opened an account at Fairwinds it was a business account which lead to a personal account and charge card. The staff at the Sanford, Florida location are amazing. I would like to see a points earning credit card option and being able to use Zelle for my business account.
Reply from FAIRWINDS Credit Union2026-05-08
Thank you for taking the time to share your feedback. Our team has reached out to you via phone to discuss your options regarding a rewards/points earning credit card and money movement/payments from your Business account. They left a message and will attempt to reach out again. You can also call back at your earliest convenience. Once again, we appreciate the feedback, and we are always willing to help and look forward to continuing to serve you!
FAIRWINDS has the right Attitude
FAIRWINDS makes all aspects of their services easy to accomplish. I have found the representatives to be more than helpful and very courteous. I recommend this credit union!
Reply from FAIRWINDS Credit Union2026-05-07
Attitude makes a difference and at FAIRWINDS, we are committed to showing up for our members in a positive way - every day! We love hearing that you find our services easy to use and our crew to be helpful and courteous. Thank you for taking the time to share your feedback!