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Shopping & Fashion

Fashion Chingu

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533 reviews

3.6533 reviews
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About Fashion Chingu

Data updated
Website
www.fashionchingu.com
Category
Shopping & Fashion
Location
Singapore
Status
Unclaimed
Last 12 months
127 reviews
Replies to negative
95% (127/134)
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About this business

We're the #1 idol fashion shop - Get over 1500+ products which are looking similar to your favorite idol. Fashion Chingu is an e-commerce store founded in 2018 by a young couple who shared an interest in Kpop and Kdrama fashion but always struggled to find similar items to those worn by their favorite idols. Although styles worn by celebrities and generally easy to find, the average fan cannot afford to purchase such expensive designer items. And that's where Fashion Chingu comes in!Our store offers an incredible selection of styles inspired by Kpop idols and Kdrama characters, which can conveniently be browsed by clothing type, artist/group name, or title. Along with that, we also keep a close eye on current trends and maintain a dedicated blog that covers everything Korean fashion-related: from seasonal fads and timeless essentials to Kdrama styling deep-dives and Kpop conceptual fashion.Our team is made up of incredible young professionals spread across the globe who are incredibly passionate about our mission and how what we do truly brings joy to people's lives. The Fashion Chingu community is incredibly appreciative of the brand and they're the true driving force behind all our efforts! And as Korean culture reaches new global magnitudes, there are millions of more lives that we can touch by simply providing the best service we can.

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Is Fashion Chingu legit?

Fashion Chingu (www.fashionchingu.com) has a 3.6 out of 5 rating on OK.one, based on 533 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 68% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers truly love the unique selection of apparel and products, frequently noting that items match the advertised photos and deliver surprisingly good quality. Consumers also appreciate the helpful customer service, which consistently responds quickly and provides friendly communication to completely resolve any concerns. However, some reviewers were not happy with delivery delays, mentioning that shipping took longer than expected or tracking was chaotic. A few other people also felt that sizing can be somewhat tricky to figure out or that shipping boxes sometimes arrived with noticeable dents.

Auto-generated from all reviews of this business. For reference only.

What people say

Sending speed does not match the writen term

With parcel everything is fine, but sending speed does not match writen term and parcel was sent only when I contacted with an email.

Reply from Fashion Chingu2023-01-10

Hi Nijole, We are so sorry for the inconvenience that it took longer to ship your order. Nonetheless, we thank you for your honest feedback. Please know that our processing got delayed because of the COVID-19 restrictions that were placed on some of our supplier's areas. This made it difficult for us to receive our stocks from our suppliers to our warehouse. As much as we wanted to send your order faster, we could not do more than wait for the lifting of the restrictions. We hope for your understanding and patience as we assure you that our team did our best to give you the quality service you deserve. All the best & have a nice day! Your Fashion Chingu Team

My package has been across the country

My package has been across the country, half an hour away, then back across the country. I’ve ordered it months ago and seem no closer to actually receiving it- for the past couple of days it’s just sat in a state almost a whole days drive away from me.

Reply from Fashion Chingu2023-01-06

Hi Bryanna, Thank you for getting this to our attention. We apologize for the inconvenience that you are experiencing. We understand that it is taking quite some time to transit compared to our estimated 7-15 days. It so happened that your package is transiting during the holiday time which might be the cause of the delay. Our team will be checking the transit of your package with the local courier. Our support will contact you soon to help you with your concern. We look forward to your cooperation. We hope that you can give logistics some more time to deliver your order. All the best & have a nice day! Your Fashion Chingu Team

I didn’t receive my order

I didn’t receive my order. My order was stuck in China for 2 weeks and then returned to the seller. I also didn’t get any refund.

Reply from Fashion Chingu2023-01-02

Hi Mirza, We apologize for the inconvenience that this situation has caused you. Our team is now checking the package's status. Situations like this are not usually reported by the courier to our warehouse so we are not aware that the package has been returned to us. Our support team will reach out to you soon to discuss your concern. We look forward to your cooperation. All the best & have a nice day! Your Fashion Chingu Team

I was sad that the suga coat I ordered…

I was sad that the suga coat I ordered was out of stock. But I appreciated the refund!

Reply from Fashion Chingu2022-12-30

Hi Jackie, We thank you for loving our service. We are sorry that the item you wanted is out of stock. There's no information about restocking the Suga Jacket at the moment. Nonetheless, we are happy that you have chosen to shop with us a couple of times already. We really appreciate our repeat customers. All the best & have a nice day! Your Fashion Chingu Team

to many junk mail

Reply from Fashion Chingu2022-12-18

Hi Fabienne, Thank you for getting this to our attention. It might be that you have subscribed to our newsletters, follow-up promotions, and cart offers. In case you are not interested in getting those emails, please unsubscribe by going through one of this email you received and scrolling down to the bottom part. The subscription settings button will be there and you can freely adjust it the way you like. If this is not what you are pertaining in this review, please do not hesitate to correct us. Our support team will also be clearing this up with you one time. We look forward to helping you out. All the best & have a nice day! Your Fashion Chingu Team

You are using our paypal e-mail as…

You are using our paypal e-mail as contact address although I registered with my private e-mail in your online store ! I changed it (again) in your online-store back to my private address but you are still using our paypal e-mail! Don't like that!

Reply from Fashion Chingu2022-12-19

Hi Katja, We are sorry for the inconvenience. Please know that once an order is placed, the email address that was used or typed in during the order process and checkout will be the one attached to the order. Currently, a customer cannot edit any information from an existing order. For any changes, coordination with our support team is required. Our support team will reach out to you to explain and clear this issue. We look forward to your response. All the best & have a nice day! Your Fashion Chingu Team

It arrived on time and everything was…

It arrived on time and everything was packaged well but it didnt look a lot like the sweater jhope was wearing also the whole site needs to be more size inclusive I got a 3x ( the largest size) and it still didnt fit I gave it to a friend

Reply from Fashion Chingu2022-12-19

Hi Nateari, We are sorry for failing to reach your expectations. Nonetheless, thank you for your feedback. Every piece of clothing that we offer has a unique size guide wherein you can compare the measurements to your own so you can visualize the fit you wanted. We hope that you were able to refer to it before placing an order. As for the style, it should not happen that the item you receive does not look like the one shown on our product page. Our processing team ensures to quality check each product before shipping out. If indeed does not look like the one we offer, we truly ask for your understanding. We'll help you out with your concern. Our support team will clear this up with you one time. We look forward to your cooperation. All the best & have a nice day! Your Fashion Chingu Team

Quality is poor and not true to size

Quality is poor and not true to size. Have to give away an item. Will not use you again.

Reply from Fashion Chingu2022-12-13

Hi Cecilia, We are truly sorry for failing to reach your expectations. It should not have happened that you received inferior quality items. As much as we know we have sent you the items of the best quality because our team does quality checking on every item included in the order. We understand this is quite unfortunate to happen. If indeed our quality team failed to check your items well, we are sorry for this incident. We do not see any record of you communicating with our team about this yet. To clear this up with you one time, our support team will reach out to you soon. We look forward to hearing back from you. We will assist you in getting a suitable solution to your concern. All the best & have a nice day! Your Fashion Chingu Team

Don’t Buy From this Company

The clothes were horribly made and looked nothing like the pictures!! The sizing was way off also. Will never buy again and especially for the high prices.

Reply from Fashion Chingu2022-11-22

Hi Becky, We apologize for the inconvenience that you experienced. It should not have happened that you received items that are not of the best quality and do not look like what it was intended to be. As for the sizing, each of our products has its own individual size guide. We hope that you were able to refer to it before purchasing. We checked and we did not see any email from you opening up about this to our support. Nonetheless, we would really like to clear your concerns one time. Our support will reach out to you shortly to assist you in getting a solution. We look forward to your response. All the best & have a nice day! Your Fashion Chingu Team

Quick delivery, medium quality

Quick delivery, good communication, the bracelet lasted around a month though.

Reply from Fashion Chingu2022-11-21

Hi Ekaterina, We thank you for sharing details about your buying experience with us. Each and every piece of customer feedback is greatly valued by our team. This will undoubtedly aid in informing everyone of our services. Of course, you should have received the item in the best condition possible and in no other way. Our support team will contact you once to go over this with you. Nonetheless, when you make your next purchase, we strive to completely meet your expectations. All the best & have a nice day! Your Fashion Chingu Team

Not like description

I bought an item Where the pants was not the measurments they said it was, and the material was cheap, did not look like the picture. I wanted to return them, But the return itself would almost cost more than buying it in the first place. They replied fast, will give them that, But would not recommend.

Reply from Fashion Chingu2022-11-07

Hi Andrea, We are so sorry for failing to meet your expectations. Of course, the product should look like how it is shown in our product pictures. This should not have happened, that the item you received did not look like how it should. Nonetheless, we thank you for getting your concern to our attention. We reviewed your last email to our support but unfortunately, you were not able to mention the details you have written here so we were not able to help you accurately. If we had known about your concern with our return policy, we could have tried to discuss with our team if we are able to arrange something else to resolve your problem. To clear this up to you once more, our support will reach out to you shortly to assist you in getting the most suitable solution for the issue. We look forward to your response. All the best & have a nice day! Your Fashion Chingu Team

Its been over a month and I still…

Its been over a month and I still haven’t received my order :(

Reply from Fashion Chingu2022-11-04

Hi Siti, Thank you so much for your order and for getting your concern to our attention. We reviewed your order information and we were able to ship it within 3-7 days of processing. As for the transit, it is truly running slow compared to our estimated 7-15 days. We are so sorry for the delay in the delivery. We do not want to make you wait long but we ask for your kind understanding and patience since we do not have any control over the logistics workflow. We assure you that there's no need to worry since your package is still in transit. The latest tracking update shows that it's already within your local area. Please give it a bit more time to be delivered by the local courier. Our support will reach out to you shortly to help you and give you an update about your package's transit. All the best & have a nice day! Your Fashion Chingu Team

Great products and great team!

Great variety of products and easy display. The support team is super helpful and quick! It feels genuine, personal and not robotic at all. The products I bought so far are great. They came in perfect condition, many of them feel nicely manufactured and look like as shown in the pictures. Sometimes the measurements aren't accurate. One thing I find quite annoying is, that some products aren't available anymore, yet you can still put them in your cart and pay. Afterwards you get a refund, which is not dramatic at all, it'd just help if said products are taken down beforehand. Overall, I'm very satisfied with Fashion Chingu and will definitely buy some more!

I bought this products from fashion…

I bought this products from fashion chingu a month ago and still did not get my products. I will not be buying from fashion chingu ever again

Reply from Fashion Chingu2022-11-01

Hi Chantel, We are so sorry for failing to meet your expectations. We would like you to understand that our team is doing our best to help you hasten your package's transit. We did not also fall short of informing you of the estimated transit time. We humbly ask for your patience because we know that the tracking is moving normally based on our previous shipments. Our support has likely emailed you again to give you an update about the package's transit. The newest shows that it already arrived in the destination country. Please give it a chance to be delivered. We also look forward to hearing back from you regarding our message. All the best & have a nice day! Your Fashion Chingu Team

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