Fashion Chingu

Hi God, Thank you very much your review. We value feedback like this very high and will definitely take this into consideration. Yes, our clothes are coming from China but we are still well versed on good quality. Again, thank you for the feedback and we'll use this to improve our service & offer. Best regards.

Hi Wufu, I have checked your order. Your jacket got delivered on the 12th July. If you think this is the wrong jacket please reach out to our support team via [email protected]. Since you have not contacted us yet, we were not able to help you properly. Of course we want also, that our customers receive the items they ordered. We will send you an email shortly to clear this up. Kindly check your inbox. I am sure we'll find a solution. All the best & kind regards.

Hi Zara Khan, Could it be that you are confusing us with another store? After checking your order that you have placed on the 2nd June, you requested a refund on the 6th June. Since we have shipped your package already at that time, we called the package back and refunded you at the 10th June. I am not sure, which postage you're talking about but it is not from our store. However, just to clarify, we have a standard processing time of 3-7 business days and a shipping time of 10-15 days to the UK. All the best & kind regards.

Hi Chase Cochrane, we're sorry to hear you're unhappy with the service. We openly communicate that we ship from a warehouse in China - you can read about it on every product page and also upfront in our return policy. Since we ship almost worldwide, we can't offer better return options at this time, even though we'd really like to. We do our best to avoid any kind of returns by providing an individual size chart for every product, openly stating that we only sell in Asian sizes to reduce the risk of choosing the wrong size in the first place, and performing a quality check on every item. Of course shipping cost are dependent of your local carrier. Though, sixty US-Dollar seem to be quite high for shipping two shirts. Sorry for the frustration the return has caused. We wish you all the best & kind regards.

Hi Grace, Thank you for your review and sharing your concern. I have checked your order and found out that you wrote us on the 29th May. We replied the same day and decided to ship out a new item due to the defect. Please check your Email inbox one more time as well as your spam folder, just to make sure. We have sent you the new tracking number already at the 5th June. I hope you will like the sweater once it arrives. If there are any other concerns don't hesitate to contact us at [email protected]. Thank you & best regards.

Hi Sabrina, thank you for your review. Our support team has already reached out to you and provided the return address. Unfortunately our contact formula had a little defect, which got fixed just recently but we were always available via Email ([email protected]) where you could have reached to us alternatively. Our support staff works every day, so your inquiry would get processed quite fast. Anyways, if you want to exchange your products just check your Email and we'll find a solution. Thank you for patience & best wishes.

Hi Linn, Thank you very much for your constructive review. You're right - our purpose it to sell similar clothing for a cheaper price. We'll take your feedback into account and will make communicate it even clearer on the website :) Though, we're happy that you like the product. Wish you all the best!

Hi Seri, I've checked your case more intensively. I also checked the tracking status and you're right, it still didn't arrive. Therefore we've sent your items one more time. The delay happened due to logistics issues back then in June. Covid-19 forced us to use China Post as shipping service, which is a little slower than our normal shipping service. This issue was solved shortly after and now we're using a faster service again. For your parcel we used 4PX, assuming your provided address is correct it should arrive within 1-2 weeks at the max. Though, I've to correct you on one point. We never said that your parcel arrived end July. Instead we advised you to reach out to the provided phone number of the post service in Canada to give them a call why your package is stuck once it arrived Canada. Canada Post is actually very reliable about inquires like that. Sadly we received no response from you for several weeks. Anyways, sorry one more time for this bad experience but we're hoping you will like the items once they arrive at your place. Wish you all the best.