Fittergear (www.fittergear.com) has a 1.4 out of 5 rating on OK.one, based on 29 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 25 of them were added in the last 12 months. Last updated 2026-10-24.
Pity I can’t leave 0 stars . Tracking makes no sense apparently my item is going from UK to china. Then said evri had my package for a week . Then said it has been delivered but hadn’t. Hopeless . Don’t trust them. Now embarking on a journey to get a refund
I've ordered a Gym Grip Pads Fitness Griffpolster Handflächenschutz für Krafttraining in size L. The confirmation email stated size S. The direct following canceling of that order after 10 min was ignored. If you choose any size in the order process, it changes automatically to size S. To my confirmed cancel of the order happened exactly nothing. I was charged for the wrong size and it was delivered. Fraud and no customer service at all. Not recommended at all!!!!
Unbelievably poor quality sandles undoubtedly packaged by someone who didn't care. No documents for returning the goods to be found. Please avoid at all costs, website seems to be UK based but isn't.
Dreadful company do not buy from them. They do not respond to requests for refunds. My parcel arrived without any paperwork, I did not receive a confirmation of purchase and branding labels on the article are not fittergear labels so it took me a while to work out who it was even bought from!
Customer service almost doesn't exist, rude reply and persistent ignorance of my claims. Returns are impossible . Chinese scam .
I ordered 2 pairs of cycling shorts that never turned up .They sent me a picture of them delivered which was not my house so I sent them a picture of my house to prove this. I also looked down the road to see if anyone else’s porch looked like this but it didn’t. Do not trust this company as they just took my money and I did not receive a refund or product!!
I was very worried having placed my order before reading these reviews however my experience was a positive one. The order arrived and sadly the fit was poor. The chest was a good fit, but the stomach was very very tight. It would be fine if I were in athletic condition but alas this is not the case. My stomach was too big as there really is no room for in the items for a slightly larger man like me. My concern now was that I would be out of pocket however I raised my request to return the items for a refund and received a response within 24 hours. I have now received my refund from the company and want to say that they were very prompt to respond. Please be aware that the items are sent from China so there is a wait in receiving the order of just over a week. That being said, the prices for the items were much cheaper than elsewhere which I guess is why. Anyway, just wanted to say that I had a good experience with their customer service.
Poor quality and item did not fit. Slow to respond they and seem unwilling to provide details for returns/refund.
No refund despite being told it was already made. Lies after lies from the untrustworthy Chinese company. Do not use them, do not trust them and do not ever buy anything from them. Horrible experience Update : I asked PayPal to help obtain the refund and the Chinese have asked again what was wrong with the item I purchased. I had already gone through this twice before with their staff members yet they continue to delay. Update 25 May: After many attempts, I actually received a partial refund (£6 less than I paid) but I could keep the footwear if I closed the PayPal case, which I did. Still easier to get an abused child from Social Services though.
My Christmas present Slippers FELL TO BITS after 1 month of wear. No response from the company when I sought to get a refund for SHODDY GOODS via multiple channels. AVOID
Doesn’t even warrant 1 star - my items never arrived but they declined a refund without giving me an explanation stating they would sort it out- DO NOT DEAL WITH THIS COMPANY
Wish I'd read the reviews here first before buying. The product was not suitable for me and I've attempted to return. Absolute silence. Nothing! Avoid like the plague.
I didn't realise the goods were coming from China so the lead times were longer than expected. The slippers are too small but there is no process to return the items other than a mobile number that goes to voice mail or an email address that does not respond. You could get lucky with your order but if anything goes wrong you are stuffed !
This company is a scam. They use a false house address on their website, and the phone number is dead. I bought a pair of cycling shorts for my husband but they were nothing like the correct size when they arrived. It said to email for a return which I did twice , and eventually got a useless reply. I sent the shorts to the address on the website and asked for a refund. I received an email from the householder at the address on the website who explained that they were nothing to do with Fittergear and had received several returns for this company with whom they had no connection whatsoever. A total scam. I had seen Fittergear on Amazon which is why I chose to go on their website.
This companys address is a private house I know the family and they have nothing to do with this company . It is all a HUGE SCAM ...... DONT BUY FROM THEM
DO NOT USE WEBSITE there is no refund for inaccurate orders, sent wrong item then ghosted.... Scam site do not use
Disappointed in that the website is .co.uk when in fact, the item I have ordered (orthopedic house slippers) is being shipped from somewhere in Wuhan China!
AVOID they claim to have processed my refund but they have not, been waiting for refund for over a month.... Rubbish products and rubbish service
I wish I had read the reviews for this company before I purchased the slippers... They took forever to arrive then when they did they were too small. So I did as the website told me and rang the number to create a return. The number doesn't exist!!! So I emailed but no one has got back to me. So now it looks like I am stuck with some slippers that are no good to us. I wouldn't even give these people a 1 star if that was possible. Terrible service! Would advise anyone NOT to buy from them.
I was expecting the UK supplier would provide my order, however the tracking information came from China. The order had a 5-8 day delivery period. After three weeks the order had not been collected from China by the courier. It is very difficult to contact Fittergear UK as they do not answer the mobile phone or text messages. Recommendation is not to buy products from this supplier.
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