Fittergear (www.fittergear.com) has a 1.4 out of 5 rating on OK.one, based on 29 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 25 of them were added in the last 12 months. Last updated 2026-10-24.
Have ordered some slippers here which took a while to come and are not as described on the website . Took a while to arrive and are very poor quality . They look like cheap Chinese imports. No one has responded to my 2 emails for the supposed return label and the phone number in unavailable. DO NOT BUY FRIM THIS WEBSITE . I WISH I HAD READ THE REVIEWS HERE
Reading some of the previous reviews caused me some concern but as my own experience has been somewhat different I feel it is only fair to write this review. I bought a pair of thermal leggings which were too small and contacted the company to request a return following the return guidelines on their website. Initially I received no response either by email, mobile, WhatsApp etc. However, I persisted and about 3 weeks later I did eventually receive a reply. Since then communication has been consistently good, and the company offered to replace the item at no extra cost. I received confirmation of dispatch of the replacement item, which arrived today.
Absolutely diabolical company and product quality. My wife ordered me some slippers for Christmas, they are nothing like the photo on their website, and one is bigger than the other. Have tried to contact the, regarding returning the very poor quality item. The customer service is none existent, a mobile number which never answers a call and an email address that also never replies. Avoid this sham Chinese company at all costs. ABSOLUTELY SHOCKING IN EVERY WAY POSSIBLE.
I made the error of not viewing this company on Trustpilot first! Doh, cardinal sin. The products are chinese imports so I am guessing no better than those on Amazon at half the price. The UK address is a scam - it is a council house in Surrey. They do not reply to you, despite numerous emails. The goods take forever to come - I am still waiting after 11 days, which was the maximum time given after you order. DON'T USE THIS COMPANY
I bought some sports slippers from them and Other than coming a week late they are great. Was a bit worried because of all the bad reviews but I shouldn’t have been as exactly what was said I. The tin- so to speak.
Should have know better.
As others have stated, the website gives the impression that it is a UK based business. IT IS NOT. I never, ever order from China because of the lead times - and sure enough, the items took for ever, despite a suggestion of 2-3 day delivery. It was more like 3 weeks. I'd even been in touch with Paypal - but the items arrived a couple of days later. Quality was OK - but I would never use this company again.
All the merchandise is shipped from China - it's a front company. So don't expect your items any time soon
If I could give zero stars, I would. I purchased a product, and immediately after receiving I realised it was of poor quality and got in touch with the company to arrange a refund. I emailed them, and contacted them via their contact us page on the website and tried calling the number on the website and received no response. Disgusting company, terrible customer service. Do not buy from them!
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