Good customer service - but you need to be persistent!
Reading some of the previous reviews caused me some concern but as my own experience has been somewhat different I feel it is only fair to write this review. I bought a pair of thermal leggings which were too small and contacted the company to request a return following the return guidelines on their website. Initially I received no response either by email, mobile, WhatsApp etc. However, I persisted and about 3 weeks later I did eventually receive a reply. Since then communication has been consistently good, and the company offered to replace the item at no extra cost. I received confirmation of dispatch of the replacement item, which arrived today.