Very helpful
Reply from Franklin Machine Products2021-05-26
Thank you Robbie! Our team of experts is here to support your needs! We appreciate your positive feedback! If you are happy, we are happy!
Food, Beverages & Tobacco
Write a reviewFranklin Machine Products
ClaimedCollecting reviews
102 reviews
About Franklin Machine Products
Data updated- Website
- www.fmponline.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 48% (10/21)
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About this business
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Is Franklin Machine Products legit?
Franklin Machine Products (www.fmponline.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 77% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 48% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-03.
What people say
Very good and fast shipping.
Reply from Franklin Machine Products2021-05-26
Thank you Tray! We are happy to support our customers!
Placed my order in April 18th still…
Placed my order in April 18th still nothing
Reply from Franklin Machine Products2021-05-14
Thank you again for bringing this to our attention David. We apologize for the shipping delay from the manufacturer. I am glad we were able to fill your order from another one of our many warehouses. Thank you again for your business!
Got what I ordered fast.
Reply from Franklin Machine Products2021-05-14
We are happy that our shipping partners value our customers as much as we do! Thank you for your business!
Randy is fantastic
Randy is fantastic, period.
Reply from Franklin Machine Products2021-05-14
We agree Jim! Thank you for giving Randy a shout out and thank you for your business!
I place my last order Sunday night
I place my last order Sunday night, you had Monday to to see the order and ship it, and I will receive the order on Tuesday. that was wishful thinking I did not receive this order until Wednesday,
Reply from Franklin Machine Products2021-05-03
Hi Neil, we’re very sorry for your experience. We strive to always provide best-in-class customer service. Our team appreciated the opportunity to discuss your feedback with you. If there is anything else we can do, please reach out and let us know.
Great quick service
Great quick delivery, and pricing on part. Will definitely be my go to site in the future.
Reply from Franklin Machine Products2021-04-29
Thank you for the kind words Jeff! Glad to hear that our investment in product and our people made your experience a great one!
James is great!
Reply from Franklin Machine Products2021-04-29
Hello Shannon, We agree, James is great! Thanks for giving him a shout out!
Thank You Great Product
Reply from Franklin Machine Products2021-04-29
Thank you for taking the time to shop with us. We continue to improve our product selection while maintaining the core products that our customers count on.
Service is efficient
Service is efficient, staff is pleasant to work with.
Reply from Franklin Machine Products2021-04-29
Thank you for the feedback Dan! We will continue to make every shopping experience a positive one!
Great company
Great company, great prices, excellent inventory, easy ordering.
Reply from Franklin Machine Products2021-04-29
Thank you for the positive comments. We will continue to grow with our customer needs.
Great customer service follow up. Thank you
Thank you for taking the time to make sure I ordered the proper scales.
Great items and fast shipping
Great items and fast shipping. Wholesale pricing for service companies like myself, need to be more in line with other competitors. Most of my purchases are from your competitors because of substantially lower prices. I hope to see lower prices so you can become my primary vendor again.
Fast service and product send as…
Fast service and product send as described.
Brooke And Arden were both great!!!!!
great service
Takes to long to get parts and freight…
Takes to long to get parts and freight is getting out of hand
quick delivery
Easy on line ordering with tracking information provided.
I ordered on line and the process was simple. The product was shipped almost immediately. All Products were in stock. I was provided order tracking information without having to ask for it.
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