no complaints
no complaints, u did great, customer service, good quality products.
Reply from The New Primal2021-10-03
Thank you for the kind words! We appreciate your support! -The New Primal team
About The New Primal
Data updated- Website
- www.thenewprimal.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 50% (1/2)
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About this business
The New Primal pioneered grass-fed jerky in the US years ago and has since emerged as a tour de force brand, crossing categories with clean-lable condiments, helping to lead a Whole30-based better-for-you movement across grocery stores nationwide.
Is The New Primal legit?
The New Primal (www.thenewprimal.com) has a 4.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-31.
What people say
The New Primal and RV life
I started with The New Primal because of the Paleo/Whole30 culture. Their seasonings and dressings/marinades are THE BEST. I have a shelf full of The New Primal and I live in an RV where space is at a premium. That's how much I love their products. I also love how much they give back to the community. They are dedicated to helping bring people back to the table.
No words to tell
Inconsistency in flavor
My family has been purchasing the grass fed beef sticks for several years. We always enjoyed them very much. We recently had an experience with bone in two sticks. We contacted the company and they sent us two replacement boxes which we greatly appreciated. In the meantime, we had already purchased two more boxes of beef sticks. My family has noticed a change in flavor on the most recent 4 boxes of beef sticks that we don't find to be as favorable. The ingredients and packaging are the same. We are not sure what changed.
Eating Healthy is easy with TNP
The New Primal Products make eating Whole30 & Paleo easy. I stocked up on sauces from their site and received them very quickly. My favorite is the Mild Buffalo sauce, it's great for tossing on shredded chicken on the go!
Great products
Great products, great service!
Great tasting high quality sticks
Great tasting high quality sticks. Just put it on auto ship
Tastes so good and it’s so good for you!
Super light and zesty. Compliments even the least flavorful of vegetables (like celery) without merely masking its taste with sugary or fattening ingredients like most dressings do.
Loved everything
Loved everything! Will order again.
Totally obsessed with ALL THINGS New…
Totally obsessed with ALL THINGS New Primal! I am so happy to find whole food ingredients in products that taste GREAT!
Love the company
Love the company and the seasonings. The BBQ sauce not bad either.
The New Primal is Awesome
The New Primal is awesome! I really love the Beef Thins for when I need something in a hurry. Their seasonings are great too. On top of that, they are a phenomenal people as well.
Reply from The New Primal2020-10-23
Hi Brittany! Thank you for the kind words and we're happy you're enjoying our products! Thanks! -The New Primal Customer Service team
Bbq sauces have a really weird texture
Bbq sauces have a really weird texture, for my taste. Didn't care for the bbq's, but the buffalo's were good.
Reply from The New Primal2020-10-22
Hi Kevin! Thanks for the feedback! And while most customers love our BBQ Sauces we are always open to feedback from those that don't. We are happy that you're enjoying the Buffalo sauces and please don't hesitate to reach out with more insight. Thank you for all of your support!
The classic marinade is the best!
Reply from The New Primal2020-10-19
Hi Jennifer! We agree! And that's why it's one of our top sellers! We appreciate your support and kind words! -The New Primal team
You went ABOVE AND BEYOND to fix my…
You went ABOVE AND BEYOND to fix my issue and it means the WORLD to my family! THANK YOU PRIMAL I will continue to be a customer!
Reply from The New Primal2020-10-19
Hi Miranda! Our customers mean the world to us and we're so happy we were able to make your day! Thank you for all of your support! -The New Primal team
I received my order in record time
I received my order in record time - 2 days, but one bottle of dressing was broken. I sent a message to customer service, and they responded immediately. They are sending a replacement plus an extra. That is above and beyond customer service. I wish all companies were so responsive.
Reply from The New Primal2020-10-19
Hi Diane! Thank you so much for the kinds words and we appreciate your support! -The New Primal Team
So yummy!
I was so happy and thankful to be able to try this wonderful yummy product! I somehow got a bad bottle and they made it up to me. The buffalo sauce is good on everything and so is the seasoning! I’m addicted. My favorite is putting the buffalo sauce in spinach and artichoke dip and putting the seasoning on Alfredo pasta and veggies! So good!
Very easy to order
Very easy to order, and super fast shipping. I think it took 2-3 days to get everything. All the products were packed in there safe and tight so they are safe.
This is one of the best companies to…
This is one of the best companies to deal with on every occasion. They sincerely care about their customers and their product!
These are the best tasting snack sticks…
These are the best tasting snack sticks we have found on the market. I feel great about sending them to school as a healthy high-protein snack for my kids!
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