focalprice.com (www.focalprice.com) has a 3.4 out of 5 rating on OK.one, based on 433 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 32% give 1 star; The business has replied to 1% of negative reviews. Last updated 2026-10-24.
A trusted online store with Excellent after sale service
I used to shop at focal price and i always found their communication was very good and the items I received were all in good condition except few items had little problematic but solved in excellent manner.
Unlike DX/ deal extreme, with them I had a very bad experience and all what I purchased from them almost inferior quality. I tried to communicate but not succeeded. When I try to create a ticket it says invalid number.
Especially, after sale service of the focal price is also great and I never experienced with them any negative experience. The products they sale are always new and being the first to introduce. I can recommend focal price as one of among best online sellers.
Thanks,
Nifal
I have placed almost 70 orders on this site,
mostly i buy tablet pc's and android mobile phones,
new products fast shipping and good prices,
all products delivered at a good working condition,
in some cases when the products were defective,
i contacted rma service and they sent a new one or refunded me.
Lately they ship via sweden post to europe which is really fast,
15-20 days for delivery. Very good shopping experience.
wait about 2.5 months, only to expect a defect!
communicate with the customer service, but return is so high, and unworthy.
Only to got cheated this time, and once forever shopping here.
With this complete disorder sell on the internet and lack of monitoring, merchants like Focalprice would make millions by scamming Americans.
First, it took over two month for me to receive my tablet.
then, the 170 tablet really worth maybe 20 bucks. The full charge holds about 15 minutes, wont work with many apps such as google mail, etc...
We exchanged many e-mails but no luck. Then they asked me to send it back to them which of course cost over 50 bucks to China. So I am stuck with a completely useless tablet which by the way it broke and wont even boot.
My advise, next time you are buying something online from strangers, ask if it is shipped from China.
Bought a tablet from Focalprice.com and it took many weeks longer to receive it than they promised. The tablet failed right away and now I have been waiting MONTHS for them to honor the 1 year warranty on this lousy piece of junk. Focalprice continues to ignore my warranty requests which means they simply are an EXTREMELY DISREPUTABLE COMPANY. Only a fool would buy anything from Focalprice. RUN from Focalprice, they CANNOT BE TRUSTED ! ! !
In general good company. Slow shipment, indeed. It took 2,5 months the package to arrive. But it was properly working. Unfortunately first order got lost, but after I contacted focalprice.com and explained situation, they resent it without additional charges. I will buy from them in future.
I order my tablet on 10/03/2013, now after 47 days I still haven't received my tablet and Focalprice want me to wait on until I die, DON'T BUY OR REGRET.
A terrible company that borders on the fraudulent! Be warned.
I've used this company on and off for a few years, and shipment to the UK has always taken ages. But recently items have been weeks before being shipped and I've been sent emails saying that shipment methods have been changed even though previous emails have said that items were already on their way.
Recently I've been told that my credit card might be stolen and that I need to scan both sides of my credit card and email the photos to them to prove I own it! This is clearly not required and they should not be asking for this. If ever you are asked to do this, walk away. You would open yourself up to fraudulent use of your card which your bank will not refund if you willingly provide the details to someone!
Ordering via Paypal seems to be the only way to get goods from this company, but most recently I have been sent the wrong or faulty goods. I believe that this is on purpose as they know that returning items from the UK is too expensive to be feasible. Their returns policy is completely worthless.
I will never ever use this company again. Do not be tempted by the low prices as you will pay in the end.
"I ordered through Paypal on April 6, but never heard about the order for 5 days. So far, I sent them 3 e-mails but they never mentioned that the order has arrived. I wonder why Paypal is keeping them on the list.
Focalprice keep sending decent polite emails to let time pass buy but they don't do anything. I send the order number in my second email text and I attached pictures (jpg files) from Paypal: their answer was: "we can't open and read the attached file!s! Please send it again to another email address!! So I did and I am waiting,
Second, when I placed the order, their specs said the battery power was 3000AH and it should last for 4 hours on the average. Today, their website changed the specs to 2000AH without saying how many hours it would last! (it would last for 1.5 hours according to the web). What do you call this act?
I sent my 3rd email and said either deliver with the promised specs or refund to Paypal immediately. Never received an answer."
well order placed money taken by paypal but no order confirmation
placed order by guest paid by paypal no order sent to email no confirmation received as yet. emailed no reply cannot do live chat as only opens in early hours when i am in bed how long will it take to get a email confirmation
Fair prices, free shipping and continuously improving customer service. Quite often I see that after great research in the net the best prices are offered by Focalprice
I've made allready 12 orders and several times have the problems with the quality of goods. This is not the falt of the shop usually, but the shop always make advances to resolve the problem and never ignore your problems. The main reason to buy on focalprice.com is the honesty of this shop.
I spend $145usd on two tablets. I purchased them on feb and payed extra money on express shipping. still got it late on march. these items where Defective in less than 12 hours. I want my full refund but they are offering me $20 on coupon to keep the broken items myself. I'm still dealing with them because they don't want to pay for shipping it back which cost $61usd. I have been dealing with them for over 2 weeks and nothing These people are horrible please guys be ware of this fake company. Do not buy from them
LOT OF FAKE PRODUCTS AND VERY BAD SERVICE. LOST MY MONEY!
Bought Sony PS3 controllers but they seem to be fake. Where defective in a week.
Send them back but China customs cought the goods and destoid them because they are fake. I send the tracking number to Focalprice as proof but they are not willing to do anything because the never received the goods. :-( But if they had send met real units I had never had to send them back and if I had to than customs wouldn't destroid them!
PLEASE THINK TWICE BEFORE YOU BUY FROM THIS COMPANY, YOU BETTER PAY A LITTLE MORE IN YOUR OWN COUNTY.
I am placing orders from time to time in FocalPrice. I usually buy gadgets for IPhone and other accessories. Most of the items I purchased were in good quality. Items were shipped in one or two days. Customer service is perfect.
Very good site for shopping, prices are very cheap, there's a lot of variety in Electronics, apparel. I have good experience in shopping android tablets and jewelry. I wish shipping time could be faster for free, but it's not a big problem. I would recommend this page, no doubt,
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