focalprice.com (www.focalprice.com) has a 3.4 out of 5 rating on OK.one, based on 433 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 32% give 1 star; The business has replied to 1% of negative reviews. Last updated 2026-10-24.
I ordered a bunch of cell phone accessories with the fastest shipping available and had a few days to spare and have still not received the items. Their tracking service is a joke and the last time I attempted to click to track my items I was directed to a phone number. I also received an email three days ago saying shipments were delayed due to the coming holiday season (New Years and Christmas according to them. I ordered the items the freaking begging of September. At least 4 months before Christmas and New Years! I needed these accessories to protect my new phone on my trip this week. Needless to say they are still not here! If I has known this was going to happen, I would have ordered a temporary case from Amazon! The shipping dates are posted far off of when you will receive them and I doubt their customer support is much better. They hide their negative reviews well or I would have never ordered since I did do some research! Do not order from these guys! They are the bottom of the barrel. I may change my review later to two stars if the items come in in decent condition. They truly reek.
I ordered an xbox 360 wireless controller adapter for the PC from this website. It came in - you guessed it - a month and a half. The packaging was horrible BUT my new adapter is awesome and works fine and was cheap. The problem is that the day after I entered my debit card number on their site my card company contacted me and told me that it was stolen. I should have used paypal, definitely. Never order from this site, but if you do, use paypal. I should have read the reviews before I jumped into their cheap supply of products. Don't trust the good reviews, those people are either payed by focalprice, are focalprice, or just got lucky.
Phone broke after 2 months use. they will not refund or replace in full. they either want me to pay 1/3 of the cost again for a new phone or accept a refund of 1/3 less then the price I paid. I told them no and they could have the phone collected and repair it but they refused
Fraud Seller!!!! Don't buy anything from this seller
Scam!! Scam!! Scam!! Fraud Seller Beware Guys please don’t buy anything from this seller……..!!!!
Guys, Please be careful to buy anything from this seller as you won’t believe after 3 months I haven’t received my item and refund back from them till today. I have been using online website for consumer purchase last 10 year using EBAY, Ali express, China Buy, DHgate, Ever buying, tinydeal etc…but I never face such a worst purchase and ridiculous experience in my whole life.
Just explain my story may be take time to read but I try to save your money as I have bough tablet with registered post on 4th April 2014 after not receiving item after 20 days I start asking regarding delivery status, they have provided tracking number, checked and contacted our local post office with this tracking number which is not valid in your country yes, correct tracking number provided by them totally rubbish and they keep going with this and waste my time. Then I have made RMA request (copy from website) RMA No.: RMA1404230092, Order ID: FPTZFEQG12NH Request Type: Request refund, SKU: CE0895P/1; Complaint Reason: Order Not Received, You started this RMA Request at 23/04/2014 17:43:39. After RMA request just keep going till today. Also in between I have contacted by email info, info19, info01, deliver @ focal.com and finally I have also contacted legal @ focalprice.com millions of times but helpless and feel like I am bagging to them for my money but they all are heartless. Also try to contact PayPal to not allow using their service and made complaint to them and still in contact with provide all information.
Guys, you won’t believe it till today 28/06/2014 I am keep asking refund from this seller and finally decided to forgot my money and try my level best to help other people will not part of this kind fraud from this seller as we couldn’t not go to China and get money. Please check and compare price & review some of this websites before you buy from Focal price. everbuying.com, banggood.com, tinydeal.com, dinodirect.com,
Finally, it’s your hard earned money and yours decision how to deal with fraud seller. Best of luck!!!!
Cheers
Sam
i had order me a bluetooth headphone from focalprice and when i had got m item, it didn't came with an instruction manual and the left side of the speaker the wires were loose and the usb charging port was borken so than i told them if they can give me a new one. So than i wait again for my item and when i got i seen that they still haven fix the wires so than i told them if i can get my money back because i don't want to wait again for another product that dont work so i ask them to refund my money. So if anybody buys any thing from focalprice don't buy nothing because it doesn't work. i rather by any thing from ebay or amazon their the best website to order things.
Ordered tablet as NewYear gift! delivery by EMS to Russia. $26 cost.
received a packet of a fragments from tablet. support system is very poor.
after the discovery of problems in Paypal, unable to contact the owner of the account for focalprice and hardly settled options sending goods back and refund of the delivery. eventually goods returned, got a refund, lost a month time, and never received a refund of shipping goods back (if paid delivery - sending back compensated)
I bought 3 Tablet PC's from this site because they were so cheap. They ship from China so expect long shipping time. 2 were fine, one appeared like it might have been used (no film on the screen like the others and a different charger) and it didn't work. It would overheat and freeze after 5 min of use. I contacted their returns department. They told me, in broken English, to have it fixed if it didn't cost that much. It, of course, would cost a lot here in the USA, more than the item even costs. I asked for an exchange. Their returns policy is clearly stated and says you have to pay shipping on returns. Which is what happened. Waiting on new item. If it doesn't work, I'll be changing my review to a 1.
I bought a Lenovo K900 valued 350 USD and they sent me a fake tracking number.
When I started complaining, the told that the are going to resent it or refund me.
Until now nothing happened. Unfortunately, I closed the paypal dispute so I can not claim my money back.
Bottom line. Even if you had bought in the past some products from Focalprice and the sent them well, DO NO BUY FROM THEM AGAIN.
It is more than probable that they will stole your money.
AND NEVER CLOSE PAYPAL DISPUTE.
Not fast sevice and was sent the wrong item, customer service is slow to reply and not addressing the problem.
Ordered Bluetooth receiver, received an obsolete wifi adapter, not even close to what I paid for. No customer service reply the entire first day, only when I started a Paypal claim did I receive an off subject reply. I would not recommend this website to anyone, especially after searching and finding many other customers having the same issues with them. It's a bit odd for them to have a specific complaint form on their site to complain about receiving the wrong item. Sounds like they send you some junk for one reason or another, but don't expct anything from this chinese site in a timely manner.
Never buy from this website Focalprice Because when you buy if you get what you pay when you open it you will see that you sent something different and in most cases non-functional.
When you complain as I ordered a modem when visiting modem arrived two and a half months I saw that the modem is Chinese and not with those specifications for which I asked before
I buy and I confirmed positive When I complained I wrote Imagine if I found someone who understands Chinese and who understands the modems that can tell you what audacious mocking
their customers just to mention modem is not cheap $ 33 I repeat do not buy this junk our website name to mention
My experience with FocalPrice has been excellent, My last order was a cell phone Dual Sim, They have improved the speed of delivery and product quality is quite acceptable. Communication with the customer service has been clear and respond quickly to my questions. What I like best about Focalprice are their low prices on electronics. Among my orders I purchased cell phone chargers, several cell phones, tablets, projectors, antennas, headsets, bluetooth and I can not fault the quality. The relationship with customers is very good, they send many promotions and coupons to buy all kinds of products. From my experience I highly recommend.
I write this review for WSdeal that is wholesale site of focalprice. I order some things from them, they come after month and more and some product are not delivered at all, some off them are not complete or not as the described in sellers product site, and the product that are delivered and complete are poor quality.
They refund me money for product that they didn't deliver because they are out of stock but after I post request, they should do that right away when they ship goods, not keeping my money for goods that they can't deliver and refund it to me after more than a month, I could order that items anywhere not wait one month so they can tell me it's OUT OF STOCK.
I have already bought some things from focalprice. The first one, some time ago, was a clone of the first iphone, and by that time it was not a good idea to buy a chinese phone. I have bought some other little things, without problems.
The last one did never arrived. I do not really know where the problem was, if by focalprice, the supplier or at the delivery. Anyway they refound my money back.
And they were always there, with an answer at least the day after.
What can I say, been using Focalprice for ages, great service & good quality products, the Tablet I brought was far better than I thought it would be & at the price I paid, I could have got 7 for the price of 1 ipad. Delivery might be 2/3 weeks but you can always track your order, & I have had stuff from my own Country (UK) that has taken longer, everything I have every brought has been delivered, undamaged and well packed, if I could find any fault with Focalprice, then I would be the first to complain, but I can't. Would I recommend them, too right I would and I have told all my friends to view and order from them.
I bought an small product on January 2nd! Over two months later I still have not recieved my adapter. They have no problem taking you money.... But if there is an issue there so called customer service is terrible and nobody knows what they are doing or will take action and try to figure out what happened to my order! They send you in circles over several weeks!!!! Telling you to try the sand thing over and over that did not get a response the first time! Save your self the headache! DO NOT FALL FOR THIS SCAM of a website! Do not use!!!!
Bought an item which was delivered in 2 weeks. I have nothing much to say about customer service but as far as products are concerned, you can save a lot from purchasing here.
1) Ordered in November-received in January.
2) Tablets did not even work for even three whole days.
3) They told me to send them a picture of the problem. Did that. Send a video of the problem. Did that. Was told to have them repaired and they would pay for it. After they were repaired they did not work for even three whole days.
4) Asked for a refund. They will not pay for return shipping.
5) Asked for the reimbursement of the repair cost. Of the $99 for repairs they said they would pay $60. We'll see if I get that.
I am starting an all out campaign [Facebook, Yelp, Twitter, BBB, etc.] letting as many people as I can not to place your trust in a company with no integrity.
You get what you pay for here. Mass produced cheap products. If that's what you want then this is right for you.
Unfortunately you also get generic responses from them. When it goes wrong however they are ridiculous to deal with. I have now been going back and forth by email for two months trying to get a parcel redelivered which did not turn up at my house. They just keep saying wait ten more days even when they have sent me a delivery note that shows that apparently my parcel should have been delivered over two months ago.
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