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Media & Publishing

FotoJet

Claimed

200 reviews

3.9200 reviews
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About FotoJet

Data updated
Website
www.fotojet.com
Category
Media & Publishing
Location
United States
Status
Unclaimed
Last 12 months
7 reviews
Replies to negative
93% (43/46)
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About this business

FotoJet is a powerful online app for graphic design, photo collage, and photo editing. No download or registration required, try it for free now!

Is FotoJet legit?

FotoJet (www.fotojet.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-09-05.

What people say

I cancelled my FotoJet free trial…

I cancelled my FotoJet free trial before it expired, and FotoJet support confirmed the cancellation by email. Despite that confirmation, FotoJet charged my account on 29 September 2025. Premium features were never activated and my account still shows as suspended. I have screenshots of the support email and the bank transaction — in my experience, be careful before providing payment details.

Look for a different product.

It has nice collage designs and paid version gives you more choices but downloading your collages can be impossible even with paid subscription, especially if you reasonably expect to download them straight away. Some pictures in the collages appear as blank irrespective of the format you choose for download, FAQ says that large pictures are trimmed automatically. It's literally impossible to use pictures taken with any iPhone since they fail to download as collages. Look for a different product.

Collage Maker Desktop don't work properly

Spend 30 Euro for the dektop version of Collage Maker. This program don't work properly, is not possible to adjust the slidebars of properties. After complaining they offer the use the freeware version. I don't pay for a product to use the freeware, which had less functionality.

Reply from FotoJet2025-02-05

Hi, sorry for not providing you with a good experience. We'll continue to improve our product and provide you with a better service. Have a nice day!

First of all they are trying to show 5*…

First of all they are trying to show 5* on their website, which in reality is 3.9*. That’s is already lie, lol. This company has a very bad practice of charging people full year subscriptions with no reminders for upcoming charges. Usually, I try many of the services before I decide what I will be using and never had any problem of getting refunded even if I missed the deadline. If I don’t like the product and don’t use it, why should I pay for it. Most of the good companies send an automated email notification to remind that the trial period is about to end. The product quality is below average. There is no way I was going to stay subscribed and they know it. There is no information about where the company is located at, not even on the “sales receipt”. No phone number. It looks like a total scam.

Reply from FotoJet2025-02-05

Hi, sorry for any inconvenience we caused you. We explained that if a user doesn't cancel the subscription during the 7-day free trial of FotoJet activity, FotoJet will automatically renew your subscription and charge you for the service. You can cancel your subscription anytime by clicking the "Cancel My Subscription" link at the bottom of your account page. You subscribed to the 7-day free trial but didn't cancel it in time. So, you were automatically charged for the service. Have a nice day!

Poor product, even worse customer service. Got ripped off

Tried the product - the advertised features did not exist in the product. The free trial extended for one year and was charged 40 USD. Immediately asked for refund which was denied. Poor customer service.

Reply from FotoJet2024-11-18

Sorry for not providing you with a good experience. We provide a 7-day free trial for you to try all the features. You can cancel the subscription within 7 days, and you will not be charged for the service. If you didn't cancel the subscription during the 7-day free trial of FotoJet activity, FotoJet will automatically renew your subscription and charge you for the service. The payment is nonrefundable. Besides, what advertised features did not exist in the product? Please point them out and we'll find the answer for you immediately. Have a nice day!

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