FragranceX (www.fragrancex.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
M
Meesar · 2 reviews · Experienced 2026-07-13 ·
★★★★★
I did not receive the order.
I did not receive the order and was not fully refunded for the lack of delivery. My bank is now looking into this as a dispute. Do not trust them if anything goes wrong.
Reply from FragranceX2026-08-05
Hi Meesar!
We are sorry to hear about your experience and understand how frustrating it can be when an order does not arrive. 📦
However, the order number provided with your review does not appear to be a valid FragranceX.com order number, so we are unable to locate the purchase or review the refund details based on the information provided.
Please contact us directly at our customer service email with your order information so we can look into this for you and assist further.
We appreciate the opportunity to help clarify this!
Product is ok. Scent is not as strong but it is aftershave. No aftershave balms
Reply from FragranceX2026-08-05
Hi Gerard!
We are glad to hear that you are enjoying your fragrance overall. 💫
We appreciate your feedback regarding the scent strength and aftershave balm, and we are always happy to hear what our customers think about their purchases.
Thank you for choosing FragranceX.com!
it was bad cause you charged me but no product deliver
Reply from FragranceX2026-08-05
Hi Ana!
We are sorry to hear that you had this experience and understand how concerning it is when you cannot locate your package. 📦
According to the USPS tracking information, your order was marked as delivered on 07/25. If you have not been able to locate the package, we recommend checking with household members or neighbors and contacting your local USPS office, as they may be able to provide additional delivery details.
If you are still unable to locate your package, please contact the FragranceX.com support team so we can assist you further.
Thank you for giving us the opportunity to help!
The product was truly brand new and in a box not open. I appreciated the pricing as well as having the ability to do After-pay.
Reply from FragranceX2026-08-05
Hi Ruthillia!
We are thrilled to hear that your product arrived brand new and unopened and that you were pleased with the price. ⭐
We are also happy that you enjoyed having Afterpay as a payment option when shopping with FragranceX.com.
Thank you for your wonderful feedback!
good perfume, looks like the real one, but the lid was fairly loose unlike the real bottles
Reply from FragranceX2026-08-05
Hi Tiana!
We are glad you are enjoying your fragrance and appreciate you sharing your feedback about the bottle. 🌸
FragranceX.com is committed to offering 100% authentic products, and we appreciate you choosing us for your fragrance purchase.
Thank you for your feedback and support!
Great selection of perfumes! Sad they are not able to find my Escada Sexy Graffiti perfume, but happy with the Escada Del Sol limited edition! Fair pricing as well. Thank you!
Reply from FragranceX2026-08-04
Hi Rachel!
We’re glad you’re happy with our selection, fair pricing, and the Escada Del Sol limited edition, even though we couldn’t locate the Escada Sexy Graffiti fragrance you were looking for.
Thank you for choosing FragranceX.com! 🌸
I've been ordering for years, wouldn't think of ordering from anywhere else. Great prices, great shipping, always on time, fantastic selection.
Need I say more? You are the best!!!
Reply from FragranceX2026-08-05
Hi Shirley!
We are truly grateful for your continued loyalty to FragranceX.com. 💫
It means so much to know that you have been ordering from us for years and continue to enjoy our prices, shipping, selection, and service.
Thank you for being such a valued customer!
I never received the product. I called and tried to get it straightened but was ignored and refered to deal with USPS. I eventually had to stop payment through my credit card.
Will never order from you again. Lousy customer service
