FragranceX (www.fragrancex.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
I wrote a review for fragrancex at 2 stars recieved my package finally and upgraded it to 4 stars which was a mistake...I re ordered from them to see if I just had a bad experience..I live in Ontario Canada and if you live here it is an absolute shitshow trying to deal with them...customer service nice people don't get me wrong but no help ..I ordered fri..they claimed it Shipped Fri...then Tues I get another notice themat it shipped...then almost a week after I ordered I get another notice thurs,that it's shipped again...then a notice it's on its way...I'm starting to wonder so I call...to be told on sir your package shipped today and may be there mon..over 10 days to ship..I asked why all the shipping notice..and was told we may ship it to other facility and back or to customs so we send them out..I said I think and nay be wrong but most customers want to know when it's being shipped to them..not around to different facility's...very frustrating I made the mistake of buying from them again hoping for a better experience,but unfortunately that's not the case..I hear if you live in the stated there pretty good not if you live in Ontario Canada
Reply from FragranceX2026-07-24
Hi!
Thank you for taking the time to share your experience with us. 📦
We're sorry to hear that your recent order did not meet your expectations. We were unable to locate your account based on the information provided in your review. Please contact our customer service team with your order details so we can look into your shipment and assist you further. At FragranceX.com, we are always happy to help.
We appreciate your feedback and hope to have the opportunity to serve you better in the future.
It's Been TWO Business Days & Still No Answer From Them
Because of the cancellation of both my orders and FragranceX.com's billing dept. not speaking with customers over the phone, I did send the billing dept. an email requesting an answer as to why my orders were cancelled. All I got from them was an email giving me a "ticket" number and saying I'd receive a response from them regarding my inquiry within 1 business day. That was on Monday, July 20. Today is Wednesday, July 22, A SECOND BUSINESS DAY, and I still have not received a response to my email. This is NOT surprising considering they cancelled two of my orders - even though one order had already been approved by and PAID FOR by my credit card company. I AM DONE WITH FRAGRANCEX AND WILL NEVER ORDER FROM THEM AGAIN. I'd suggest no one else order from them either because there is no reason they should have cancelled my orders.
Reply from FragranceX2026-07-23
Hi SummerDreaming!
Thank you for taking the time to share your experience. 📦
We're sorry to hear about the frustration caused by your canceled orders. After reviewing your account, we found that the orders were canceled by our Billing Department following a security review. For security and privacy reasons, specific details regarding these decisions cannot be provided over the phone. If you have any additional questions, please contact us by email so our Billing Department can further assist you.
We appreciate your feedback and hope to have the opportunity to serve you again in the future!
Amazing seller 10/10!! Authentic colognes and well packing also fast shipping and great service!
Reply from FragranceX2026-07-23
Hi DR Rockzo!
Thank you for your amazing review! 💫
We're thrilled to hear you were happy with the authentic fragrances, careful packaging, fast shipping, and great service you received from FragranceX.com. Your support truly means a lot to us.
We look forward to serving you again soon!
Package(box) was torn and my Yara White was missing.
Reply from FragranceX2026-07-20
Hi Janna!
We’re sorry to hear your order did not arrive in perfect condition.
We understand how disappointing it is to receive a damaged package with a missing item. Please contact us at [[email protected]](mailto:[email protected]) if you have not already done so, and our team will be happy to review your order and work toward a resolution. 📦
Thank you for giving us the opportunity to assist you!
Loved loved the service! At first i was skeptical because i wasn't sure if it was a legit website and after two years i took the leap! Glad i did. Loved my purchase loved the packing and the care. Delivery was fast. You have a customer who will come back again soon.
Reply from FragranceX2026-07-17
Hi Sam!
Thank you for your wonderful feedback.
We are delighted you decided to give FragranceX.com a try after all this time. It is great to hear you loved your purchase, the careful packaging, and the fast delivery. 🚚
We look forward to welcoming you back again soon!
Hi M M!
Thank you for your great review.
We are happy to hear you enjoyed our great prices, quality products, and very fast delivery. We truly appreciate your support of FragranceX.com. ⭐
Thank you for choosing us!
I received a damaged item, half empty, that was clearly packed like that. Item was sealed, cardboard box stained but dry and no smell of perfume. I have sent pictures and last message was "We will conduct a thorough investigation".
Reply from FragranceX2026-07-16
Hi Liviu!
We’re sorry to hear your item did not arrive in the expected condition.
We understand your concern, and we can confirm that your case is currently being reviewed. We see you contacted us on 07/14, and our team is actively investigating the issue. Our typical resolution time is 24 to 72 hours, and we appreciate your patience while we complete the review. 📦
Thank you for giving us the opportunity to make this right!
Ordered some perfume and after 15 days had to chase for updates Vai customer care only to be told that it's not shipped yet and they are cancelling the order !! Now I don't have enough time to order something else as it was meant to be a gift.
Reply from FragranceX2026-07-15
Hi Aju!
We’re sorry to hear about the inconvenience with your order.
We understand how frustrating it can be when an order intended as a gift cannot be completed as expected. After reviewing your order, we see that it was canceled and a refund was issued. We apologize for the disappointment this caused and appreciate your understanding. 📦
Thank you for giving us the opportunity to address your concerns!
This site sells counterfeit products. They show a legitimate bottle of cologne, advertise it as a travel size, but what you get it as amateur attempt to place the legitimate product inside a travel container. The scent also smells watered down compared to the normal bottle I can compare it to.
I can't believe they're allowed to trade in the UK.
Update following their reply. I did contact them and they refused all allegations. I contacted my credit card company, who agreed with me and refunded the payment.
Reply from FragranceX2026-07-16
Hi Martyn!
We’re sorry to hear your fragrance did not meet your expectations.
FragranceX.com proudly sells only 100% authentic, brand name fragrances sourced from trusted distributors and authorized suppliers. We do not sell counterfeit, imitation, or watered down products. If you have any concerns about your order, please contact us at [email protected] so our team can review your case and assist you further. 📦
Thank you for giving us the opportunity to assist you!
Items are authentic and in good condition. Fragrances are fresh with no signs of any degradation. Very happy to continue purchasing from this company.
Reply from FragranceX2026-07-14
Hi SardonicJoanz!
Thank you for your wonderful review and for choosing FragranceX.com!
We are delighted to hear your fragrances arrived fresh, authentic, and in excellent condition. Your continued trust means a great deal to us. ⭐
We look forward to serving you again soon!
The cologne is mainly alcohol
There's no fragrance!
IT IS -NOT- L'AIRDUTEMPS!
ITS A FRAUD!
Reply from FragranceX2026-07-15
Hi Elizabeth!
We are sorry to hear you were disappointed with your fragrance.
FragranceX.com proudly guarantees that all of our products are 100% authentic and sourced from trusted suppliers. If you believe there is an issue with your order, please contact us at [email protected] so our team can review your concerns and work toward a resolution. 📦
Thank you for giving us the opportunity to assist you!
Hi Judit!
Thank you for your kind review!
We're delighted to hear everything was handled courteously and promptly. Thank you for choosing FragranceX.com! ✨
Bought Elizabeth Taylor Passion and on using for the first time found it had gone to acid. Smelt like vinegar. I presume a factory mishap. Totally unusable. I contacted FragranceX who obviously want it returned. Presumably they don't believe me. But they expect me to pay for postage to the US from UK and they will not reimburse this. Considering this perfume is totally bad and unusable I am astonished. I am in my 70s and I'm so surprised a company would treat you like this so I look like I've lost money I really cannot afford to do in the current climate. I definitely won't purchase from them again A UK company would certainly not treat you in this way. Very poor customer service.
Further to the response from Fragrance X. The cheapest cost to return would be £9.00 . As the product was £23.16 I'd only get £14 back which is not ok.
Reply from FragranceX2026-07-14
Hi Margaret!
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how disappointing this has been. 😔
After reviewing your case, we can confirm that we offered a return so we could inspect the product, as this is part of our standard process whenever a product quality concern is reported. While we are unable to provide prepaid return labels for international returns, you are welcome to use the carrier of your choice. Once the item is received and inspected, we will proceed according to our return policy.
We appreciate your feedback and are sorry we were not able to provide the experience you expected.
I ordered one "Wish EDP 2.5 OZ" from FragranceX. It came fast and it was genuine. Original and I enjoy using it. It was what they had promised. ❤️👍👍👍
In contrast, I also ordered 3 from "Gift Express" which was awful, fake and made me angry because I can't reach anyone to complain. They lied about their perfume being authentic and genuine. If I could give them less than one star I would do so!
Please be careful not to be cheated of your money and time! Imagine my frustration after waiting 10 days to get it. Never Gift Express again.
5 stars for FragranceX.
Reply from FragranceX2026-07-14
Hi Bibi!
Thank you for your amazing review and for choosing FragranceX.com!
We are thrilled to hear your fragrance arrived quickly and that you are enjoying an authentic, genuine product. Your kind words and trust in FragranceX.com truly mean a lot to us. 💫
We look forward to serving you again soon!
My order is always on time.
The prices a re great
And the fragrances are authentic
Reply from FragranceX2026-07-13
Hi !
Thank you for your kind review and for choosing FragranceX.com!
We are thrilled to hear your orders always arrive on time and that you appreciate our authentic fragrances and great prices ✨
We look forward to serving you again soon!
Very affordable and coupons were available to purchase!
Reply from FragranceX2026-07-13
Hi Sharon!
Thank you for your wonderful review and for choosing FragranceX.com!
We are delighted to hear you enjoyed our affordable prices and available coupons 💫
We look forward to serving you again soon!
Hi Closel!
Thank you for your awesome review and for choosing FragranceX.com!
We are so happy to hear you had an amazing experience ⭐
We look forward to serving you again soon!
Great site. Absolutely marvelous experience. Very happy. Wonderful to know.
Reply from FragranceX2026-07-13
Hi Riva!
Thank you for your wonderful review and for choosing FragranceX.com!
We are delighted to know you had such a marvelous experience. Your kind words truly mean a lot to us 🌸
We look forward to serving you again soon!
I was just so pleased with how easy you were to do business with. You really cared about me as a customer and saw to it that I was happy!
Reply from FragranceX2026-07-13
Hi Allee!
Thank you for your heartfelt review and for choosing FragranceX.com!
We are delighted to know you found it easy to shop with us and felt well cared for as our customer. Your satisfaction is always our priority 🌸
We look forward to serving you again soon!
Hi Idarmiz!
Thank you for your kind review and for choosing FragranceX.com!
We are happy to hear you were pleased with our customer service and timely delivery 🌸
We look forward to serving you again soon!
