It's Been TWO Business Days & Still No Answer From Them
Because of the cancellation of both my orders and FragranceX.com's billing dept. not speaking with customers over the phone, I did send the billing dept. an email requesting an answer as to why my orders were cancelled. All I got from them was an email giving me a "ticket" number and saying I'd receive a response from them regarding my inquiry within 1 business day. That was on Monday, July 20. Today is Wednesday, July 22, A SECOND BUSINESS DAY, and I still have not received a response to my email. This is NOT surprising considering they cancelled two of my orders - even though one order had already been approved by and PAID FOR by my credit card company. I AM DONE WITH FRAGRANCEX AND WILL NEVER ORDER FROM THEM AGAIN. I'd suggest no one else order from them either because there is no reason they should have cancelled my orders.